Apple

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POSITIVE EXPERIENC: Issue with system installation on a Macbook. On hold 3-4 minutes before initial contact. Rep was courteous and knowledgeable walking me through my problem in about 7-8 min.

mtl4059 8/10/10 9:15AM

I have been trying to talk to a rep for 30 mins and keep getting the same thing "please try again" I have a mac os X and a time capsule and the time capsule doesn't recognize my computer. It is the same one we have been using for 2 years.

allaboutunow 7/21/10 7:29AM

NO they do not have good tech support, after having my 7 year old autistic daughter called a "retard" by an apple employee and another telling me that they will not repair my 90 day old Macbook because I have special needs children and how do they know I didn't just let them go ape on it, I am very disappointed in Mr Jobs and the lackey he had call me condoning the treatment I received, I too have been a long time Apple user and even though I won't give up OSX over this, I am going to wait a good long time before replacing any of my equipment. So yes Apple makes good machines, but heaven forbid you get a lemon, they will not deal with it, and even condone insulting things said about children with disabilities to cover it up.

zensekai01 7/14/10 5:10PM

oh and actually mr anonymous apple support advisors all have an apple computer to use at work at least. I would know working for them. We don't just read from a script if we don't know how to solve everything we research the issue on the spot so you may get people who aren't any good at that. Anyone could figure out how to trouble shoot there computer if they knew how to use google. There are not a lot of reasons people should have to call.

kwb 7/7/10 10:51AM

The tech guys knew everything I needed them to. they picked my problem till they got the exact problem that was causing it. great support. Do with they had 24/7 support but I'll live with 6-6

Unknown 6/29/10 12:00PM

Here's something EVERYONE should remember when dealing with Apple or any other computer company for tech support. You are not dealing with the company, you are dealing with whatever small operation they chose to farm out their tech support to. So when they say thanks for calling apple they really mean "thanks for calling telecomdirect our agents have never handled a mac in their life and are reading from a tech support article to help you."

Anonymous 6/25/10 3:39PM

Apple does have good support compared to most companies these days. Not everything will always go perfect and not everyone knows everything. And you people who complain they make you pay for support on your 5 year old computer, just because you paid $2000 does not mean you have lifetime support ha but you can get off your high horse and take it to the genius bar for free support

keithbrakebill 5/23/10 2:12PM

People are haters around here. Apple Tech Support is great! # 1 for years. The iPhone actually a great product, but service wise it is a bit lacking.

Computers have issues, wether Apple or Sony, or Dell. Computers will have issues. Sometimes it's just a matter of customers not knowing how to talk to tech support. Work with tech support, and they will work with you. With these attitudes I don't think you'll get what you want.

NinjaCorndog 5/19/10 2:53PM

Apple has probably the worst help i have ever seen, I called and talk to apple support and they were a great help but when i got to the store they told me they have to be able to see the problem on spot, My iphones problem is that sometimes it turns itself off, Sometimes it dont even turn on and it freezes. I told him what was wrong with it and that i would drive an hour to the store just to exchange my excelent condition iphone for a new one. The guy was a complete dick and told me sorry he could not fix my iphone. I only have about a week of warrenty left and he said he suggest i buy apple care. ( NO THANK YOU). I will probably just end up selling my iphone.

suttonkid 5/4/10 9:18PM

Absolutely worst customer service ever, I will never buy an Apple computer ever again. I was told I would get a return phone call and they have never called me back. They do not help out at all, and just say there is nothing they can do unless you send in your item and pay ridiculous prices for them to fix something that was a problem with the computer when they made it. My keys on my computer melted after being out in the sun for about 30 minutes. Worst thing, it was only 75 degrees out. Apple said it is considered "an act of God" and is not covered under warranty because it is an accident, so of course they want me to buy an entirely new computer, instead of them just replacing the keys. They said they can't do this, even though the keys can definitely come off, and just as easily put new ones back on.
AWFUL JOB APPLE, YOUR CUSTOMER SERVICE IS THE WORST THING EVER, AND YOU DO NOT CARE AT ALL ABOUT YOUR CUSTOMERS, JUST ABOUT SELLING A $1400 COMPUTER AND THEN BEING DONE WITH YOU.

RTNOLES09 4/30/10 4:39AM