Posted by Anonymous
Why don't you put the volume buttons and the on/off button perpendicular to eachother rather than parallel? They seem to
Compete when trying to use one or the other. When you do, send me one! Thanks MWW
Apple customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Apple.
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Dec
Posted by People R dumb a** h*ll
Wow I'm surprised at the comments.....people should educate themselves on how to use a product before purchasing it.
If you have memory problems please don't get a smartphone because they require passwords and most people forget their passwords
everyone should go back to using a flip phone since a smart phone is way too smart for them
23
May
Posted by Anonymous
I have had an Apple phone since the 4 came out. I had my 4s for a long time until it started acting up. I was out of the country and my phone would not work. That's when I got fed up and return to the states to purchase another phone(upgrade) I thought this would fix my problem but it hasn't!!!! I purchased a 6 and my phone does the same thing the 4s was doing! When I turn my phone off and turn it back on I cannot get calls and cannot text or receive text! I have been to the apple store so much that they gave me instructions to fix it myself! What!It is the software! I have to reboot the software everytime I turn it off and turn it back on! Are you serious! This is so frustrating!!!! And I love my apple phone! Please Steve Jobs come down from heaven and fix my software!!!! I don't want to leave this family but it looks like that's what it's coming to!!! Apple has been no help at all!!!!!!
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Jan
Posted by Anonymous
hi my name is joha I bought I pad for my 7 year old n it asked for bank number but I had no clue that money will be getting out my account without my authorization my son has been downloading games in itune without knowing my card will be charged n I thought I have to give authorization before money is removed from my account ppliz I want all games canceld n money refunded back into my account pliz call my number at
15
Jan
29
Dec
Posted by Merry
I want to get in an IPhone 6 but I have suffered with my IPhone 5 since I bought it! I take care of my phones(never drop them)and have to have a cell phone as its my only way of communication!!! I will be looking at a Samsung this time around, never had a problem when I had these phones!! You knew I had problems with my phone 2 weeks after I bought it and it's been over two years of suffering!!! I am not rich but need a dependable phone!!!! Thank You
09
Dec
Posted by annpere777
Apple has complete control over everything that you do so I would be very careful when dealing with them. It doesn't matter who your provider is Apple is linked with all of them and they control the apps and ITunes. Safeguard your Apple Id and never make a mistake filling out your profile because they'll use it against you of you do. believe me I know!
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Sep
Posted by jennaveverayenstone
Most of the time when you get someone from Apple Support, you get an advisor who is specifically trained in what you need to talk to them about. If they are unable to resolve your issue, they will get you to someone who can help you. Most of the time when you get someone who doesn't know what they are talking about, just request a senior Advisor. Honestly the amount of complaining on this website about service is horrid. Apple Advisors try their very best to assist you in every imaginable way possible. Remember they are humans just like you and me, they won't always know the answer, but they will try their best!
If you are calling the store, An apple Advisor will help you get in contact with your store. The Genius's at the Apple Store do not know EVERYTHING software related. They are mostly there for Hardware Support. If you need help call the apple support number which is
09
Sep
Posted by jpp
I can honestly say that having been an Apple customer since 2007, I have never had a negative experience! With an initial purchase of a MacBookPro, I needed to call Apple Care a lot. All this "tech stuff" was new to me! The tech service over the phone was incredibly helpful. Their level of patience was truly exemplary. I have since bought many Apple products. I recommend Apple to anyone when asked about my Apple purchases ("toys"). I am usually hesitant to recommend anything for if it's not a positive outcome it sometimes "comes back at ya" so to speak. I worked many years as a health care professional and sad to say, Apple treated their customers far better (courtesy, know-how, etc.) than many working in health care. There is no perfection in any business, but Apple could teach a lot on how to deal with customers. And no, I have never worked for Apple.
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Jul
Posted by fed up with all of you
Hey guys how about we do this, lets not buy a piece of equipment you have no idea how to use and then get angry at the company? not everyone is having the same issue as you. No product is perfect. There is not one piece of equipment that doesnt malfunction from time to time.
Also, please keep in my mind, you are calling these people for help which is most of the time user error. It is there job to help you. Don't like the service because they don't speak english? Figure it out yourself then. Fix it yourself.
Stuck up people, never satisfied with anything.
18
Jul
Posted by Anonymous
I just got hung up 2 times by your employee I had called your support number because you iPad is stuck on a display sowing a pic of a cord and a arrow to iTunes your employee is a East Indian accent and I called around ten thirty from wash state he started yelling at me when I said I couldn't get to settings that he kept trying me to get to because my iPad was stuck on that display he then hung up me! I called back and he answered and I asked for his supervisor to put a com ain't in on him he said he was the supervisor and I said to speak to who ever was over him he then hung up one I tried to call back and it was on a busy signal......who is this employee at Apple it seems to me you do NOT have a professional let alone a respectful person on your service line! please contact me I now have no one to help me with my iPad
