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Creative Labs has reduced their phone support hours of operation to 20 hours a week. If you call 'Customer Support Services' 405-742-6622 (I got this number off documentation that used to come in the package with your product purchase). The hours of operation claim to be
Sunday - Thursday 8:00 PM - 12:00 AM. central standard time (also know as TV PRIME TIME and the least likely time Americans will actually call). Maybe they should add a laugh track from as sitcom as the music they play while you are on hold as well!


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