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Virgin mobile had been nothing but trouble from day one. I purchased a $90 custom plan along with 3 phones and 3 $20 activation cards for a cost totaling well over $400. Here we are 16 days into my 28 day "contract" and I am still having issues. When I inquired about getting my money back i was told that their refund policy doesn't cover my issues. When I asked what exactly did the refund policy cover I was met with sarcastic apologies and repeated request to hold. I am beyond frustrated and absolutely disgusted with the poor customer service and service in general both provided and not provided.


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