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I would like to be able to contact customer service by email but they have no email addresses. Some of it is regarding feedback but I also have some problems with my account since I've been ordering Linksys products for years but there's nothing in my order history.

Linksys tech-support is the worst of any company I know. I recently purchased a Linksys EA6500 Smart WiFi Wireless Router AC1750 Dual Band 802.11ac from them. I had trouble with the set up so I had to call them. The first guy couldn't figure it out so we hung up on me. The second person I gave her my phone number so she could call me back in case we got disconnected. She also put me on hold and never came back and I was disconnected.

The next person walked me through something that worked temporarily, then failed after I was off the phone. The next guy said that everything the first guy did was wrong so he put me through something else and when it didn't work he put me on hold and then disconnected me. At that point I gave up and shipped It back.

The worst part was that every time I called the customer service reps went through a big long spiel about purchasing tech-support for a year. This took several minutes and then finally I could ask my question. This was so annoying.

I talk to tech-support with other companies and they are nothing like this. Most companies have email addresses in case it's something that needs to be addressed that way. But I don't know of any other company that spends the first several minutes selling you something that you don't want. And it was almost like a threat...they said that after my tech-support time is up there is no way they will ever help me again. This does not give you very much confidence in their products.


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