Flag Air France Customer Service Review

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Students From South Africa On A Scholarship Flew Air France To Germany. Their Luggage Has Been Lost Since 7 January . We Receive No Assistance From Air France Or Tegel Airport. These Children Are Stuck In The Cold Without Any Assistance.
They Have Been Called Back To The Airport Twice By Email, Only To Hear After A Two Hour Travel That Their Bags Are Lost Again.
Repeated Phone Calls And Emails Does Not Help.
Can Anyone Tell Me What To Do The Bags Have Been Reported We Have Track Numbers The One Bag Is Still Lost The Other Was Found Closed Tracking And Was Lost Again!!!!
Any Suggestions


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