Flag Air France Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

My name is Manwei Luo, there are some things I have to complain. On 13th September I took your flights from Manchester to Beijing, the flight numbers are AF1169( Manchester to Paris) and AF0382 (Paris to Beijing). However, when I got my baggage from the baggage belt, I found that the checked baggage was opened artificially, the safe belt was gone, and there was no lock, but the baggage before checked in was locked and the baggage belt was attached. Then I opened the baggage I found that a pair of miumiu sunglasses, a bottle of Chanel Chance Eau Tendre perfume(35ml) and a bottle of J'adore eau de parfum (50ml) was lost. The total value is about £250. In addition, the lock of my handbag which I put in the baggage was damaged. This situation is obviously a violation operationof your staffs. I require a reasonable explanation and solution from your company. I have also registered at Beijing capital airport and policy office, please give me a feedback! Thanks.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video