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I brought my car in for specific issues, only one of three were resolved. The service advisor was lazy and clearly incompetent. The service provider called to tell me my car was ready, it was not. The service advisor told me my car was washed, it was not. The reason this was important is because I had inquired about a leak in my car. The service advisor specifically said "when they washed my car, they could not locate the leak." Well, you can't find the leak if you DID NOT wash the car. She even lied a second time to claim that my car was dirty because of the surrounding construction (not true). It was obvious it was NOT washed. She lied about the alerts being on as being normal. I asked for the technician and he agreed that the alerts should NOT have been on. He later admitted that he needed to reset the system. Service advisor never admitted or apologized for her mistakes. I left with a dirty car two hours later. In addition to all of this, my personal email AND phone number were incorrect on my invoice. I had to call them to have them both corrected. Disappointed at the negligence and lack of attention at the Autonation Acura Service Stevens Creek facility.


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