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bought a Vizio tv which was delivered February 15, 2019 and it completely died March 6th 2020. I talked to a Vizio manager named Vincent at 877 698 4946 opt 9 ext 3219 and he said he would get back to me in about 2 days. It's been a week and I haven't heard anything. I told him that the tv went out a month earlier but I thought it was the cable connection so I called Xfinity. It went out completely March 6th and xfinity said there cable connection was fine and the TV was bad. I told Vincent that and he said he would see what he could do and call me back. Haven't heard back. Yes, the warranty did expire but not sure whether it was Feb 9th when I purchased it online or Feb 15th when it was delivered. Either way, do you fine it coincidental that the TV goes out 20 days after the warranty expires. I didn't get any help from Vizio whatsoever. I do understand that they can stand by the warranty date but is that really good customer service and is it also good customer service for a manager to say that he would see what he could do then never call back. That tells me that he didn't do anything. Guess it's time to get a new TV, guess what kind it won't be. Also checking now to see every site that I can send a review to let people know my experience and help with their decision on what make of TV to buy. Very poor customer service and I will let that be known.


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