Read the reviews below to see the experience other people have had when dealing with customer service from Avast.
Avast dumped an advert for VPN covering my screen and the X top right will not delete it. Spoke to a human but when I asked how to get rid of the advert he put the phone down. There are no options for escaping crap they dump on peeps unr3equested. F awful AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Purchased Avast driver updater but because I either did not get the verification number or somehow lost it I have a program I can not use...otherwise the virus protector works well...your numbers are not working numbers..how can I reach and get my verification number...I will not buy again next year due to unable to reach you and a program I needed but cannot use...annoying!
Like others, I am being charged for Dri Avast Software multiple times and intend to report this to Better Business Bureau and the Sheriff's Department. If I do not get this resolved to my satisfaction I most certainly will have my attorney investigate the matter.
I need someone to call my phone number I bought your address it screwed up my computer I took it off so please call me because getting in touch with you people is impossible if I knew this I never would have tried it
After an Avast update, I got up messages "you are not protected" and "this is really embarassing..Avast failed to load." I tried to reload and it wouldn't work. I tried rebooting and it wouldn't work. I called 844.340.9251 and got someone somewhere who was TOTALLY USELESS. He had no clue what I was talking about and babbled jibberish about what I could try. I told him he was useless and hung up. WHY DO YOU HAVE THIS KIND OF NON-SUPPORT LISTED? I ended up Googling the problem, then tried "repair" with a reboot and that worked. Lots of trouble for no good reason.
Cancelled service 3 years ago. Was debited for it last year... refunded, and was assured it was cancelled. Was debited again this week without authorization.
The "floor manager" at the customer service ph # says the only way to get my money back is to allow him to log onto my computer. This is not the computer on which I had service.
This is theft. Considering prosecution... is it worth it for my $64.19?
You charged my credit card for a product that I did NOT order. I have tried for several months to get my card credited with no luck! I talk with your technical department and am told billing does not have a contact phone number. I have been given a ticket number and told I would receive an email. this happens each time I call but I STILL have had no contact from avast. I think its time for some legal action to be taken with this shameful company.
My name is Jerry Scoggins. I have used Avast for years. My renewal for one year for 49.99 was paid for on July 22,2017. Then I wondered why I was charged 64.56 in June 22,2017. Of course, Avast prevents customers from talking to an agent. THIS WILL BE MY LAST TIME USING AVAST,IF I CAN'T ASK A LIVE PERSON ABOUT MY ACCOUNT. GOODBYE AVAST. MAYBE ANTIVIRUS MADE IN AMERICA,NOT EAST EUROPE!
I have used avast free for the past few years and cancelled this spring, low and behold your attempt to keep this customer cost me around 50.00 taken from my account. your rec ords should show I have not had your free version o0r a paid version since May of this year and your still charging me. This is not my first attempt to correct this problem and I would not have changed if I was not swamped with your efforts continually to upgrade. Someone answer me please.
I cancelled my Avast Clean up last month. On June 5th 2017 you took out $64.19 from my debit card. Please put this back on my card. My e-mail address is win. Phone number Activation . If not put back on my card tomorrow I will get my attorney involved. Thank you.
from Ed Szymanski
I was billed by DiscoverCard $24.98 on May 17 by "DRI Avast Software Avast.com/ORDMN"
(I don't know for what kind of program, although I was considering an antivirus program.)
REGARDLESS....I have not received anything, either downloaded or mailed nor any reason why.
Until I receive an Avast antivirus program (not a FREE PROGRAM) of the value noted, I
refuse to pay the amount in question. ATTEMPTS TO FIND A PHONE # TO MAKE A COMPLAINT
HAVE BEEN A WASTE OF HOURS!
Ed Szymanski
last week Avast automatically renewed my subscription for a year for $63.59 without my permission. I didn't want to renew as the issues i had with my PC were continuously happpening. I took out the added Avast security hoping that it would solve my problems but it didn't. I contacted paypal to put in a complaint at their resolution center.After a week of investigating they said they are refunding my $63.59. Today I received and email explaining to me after further investigating I am to return the money to my paypal account. I DIDN'T WANT TO RENEW! I am not returning the $63.59 as I explained to you just now!!!!!!
