Crunch Gyms customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Crunch Gyms.

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22
Apr

Posted by The Karen


on 4/22/21 at 10:33AM

********* Crunch Garden Grove, CA -NEEDS NEW MANAGEMENT ***************

If you consider joining this gym, just get the basic membership.

The evening Hiit classes listed on their website are always cancelled (without notice) while the current coaches that are certified to teach stand around talking.
The gym owner should evaluate the drop of check ins. Mon, Wednesday and Friday curriculum are not meeting consumer fitness needs. The coaches are great with an explosive intense program however the members are not happy with it. It has been brought to their attention yet still no change. Maybe they can communicate with the evening Tuesday and Wednesday coach for suggestions, improvements.
There has been incidents where 1 to 2 members will show up for a class and no coach in sight to teach due to the small amount of members checked in.

In observance, the current staff in the training area at Crunch Garden Grove, CA are definitely not customer nor team oriented. It takes one rotten apple to spoil the rest. I feel the newer current management team lack leadership skills and common sense with managing current staff.

They do no consider member complaints nor suggestions on improvement. The vibe and energy has changed drastically. Eventually all members will be downgrading their membership to the basic or cancelling.

On a positive note, the reception do a great job. They greet people, they have vibrant energy. They've done an outstanding job throughout the pandemic handling capacity and maintaining the gym clean.

31
Mar

Posted by Barney


on 3/31/21 at 5:26PM

I wish to file complaint. On my visit to Crunch Gym Glenside location in Richmond, Virginia on Wednesday March 31st, A customer was being helped at the Front desk, when I walked in I stood 6 feet away to social distance til I could sign in, I wasn't sure if the self service check in was operating, I waited, when another person walked in behind me he signaled him to use the self service sign in this is after he ignored me. After I sign in the employee scowled at me and in a stern voice , harsh tone ask me "what's my problem " I told him I had been waiting so as not to disturb his business with the person at the front desk and that I was bothered because he ignored me but spoke to the other gentlemen who walked in behind me, I asked him his name and he said he didn't have to tell me his name, I asked for the manager, he said he was the manager and then in a condensing, scowling tone said to me "just go workout". I went ahead and did my workout but I am very disappointed in this experience. I have been a member of Crunch and enjoy the club. This is my first negative experience at the club.

15
Feb

Posted by Gym Goer


on 2/15/21 at 10:41AM

My Membership was terminated for working out with friends, even though I was told I can work out with friends.

07
Jan

Posted by Dissatifed Member


on 1/7/21 at 6:29AM

Crunch Fitness Deltona are not following the COVID-19 guidelines. Staff are not wearing face masks upon communicating with members or while they are roaming the floor daily. It has brought to my attention, the entire cleaning crew has been terminated. The world is in the middle of a pandemic & a gym of all places are terminating the cleaning crew. That is utterly ridiculous. The front desk staff (Sara) in particular is very rude towards members & not helpful at all. Members are now having to pour the cleaning solution in the bottles if they are low. This action is unacceptable when it is the job of a cleaning crew. I have been a member for over a year & in the last few months the changes that have taken place. Former employees who were very knowledgeable are no longer there & new employees are dumbfounded. I am not sure what is happening but I am very disappointing & a multitude of members have expressed their concerns in the past about the new changes that have taken place.

19
Oct

Posted by Anonymous


on 10/19/20 at 9:59AM

I am concerned that Crunch Fitness Center in Harrisburg Pa, Union Deposit is not following Pa Covid-19 rules and regulations. They are not actively enforcing mask wearing and social distancing on the treadmill, or the activity gym room.

13
May

Posted by David


on 5/13/19 at 12:14PM

The facility s clean, the machines are functional and the personnel and helpful and friendly.It is a fun place to come to.
However the men's showers rate a F-.
There are 3 showers, one handicap accessible and 2 normal.
The spray head of the handicap shower was missing for several days.
The center shower provides about one quarter of the legal flow.
The other normal shower provides only scalding hot water.
The condition of the men's shower consistent with the Crunch performance in the other areas.
I enjoy the Crunch experience.
Please fix the men's shower.

02
Jun

Posted by Anonymous


on 6/2/18 at 12:29PM

Crunch gym had poor customer service

25
Jan

Posted by Anonymous


on 1/25/18 at 2:56AM

I have emailed my local crunch gym in Fort Lauderdald Florida on 4 occasions so far. The first email was sent over 2 months ago. Yet, no reply or contact. This is absolutely disgraceful !!



Billy richard

25
Jul

Posted by Anonymous


on 7/25/17 at 2:28PM

Hello, my name is Barbara Alvarez, club agreement I joined Crunch on May 1st 2017, paid all fees at that time,and had to wait a month for the gym to open in Lakeside, where I live. Then a month later,I was hit with more fees, which were not explained to me at the signing. I went to the gym, spoke to the manager, who got rude as soon as I said I wanted to cancel my membership, and wanted a refund, which he then smirked and said no refund. This is the second time I have contacted you in 8 days with no response and I would like to know one way or another about a refund of some kind. Thank you

15
Apr

Posted by Anonymous


on 4/15/16 at 3:15PM

The facility at the Bushwick is filthy, there is no hand towels, the door to one of the stall in the female bathroom is missing, during the evening there is no cleaning staff on duty.

29
Jan

Posted by Concerned


on 1/29/16 at 5:01PM

Incident that happened at San Mateo Crunch on Wednesday 1/27. Waited early with a new guest that I had brought to the gym. Was there 9:40am first in line for the 10am class. At 10am some members/ attendees of the class brings in 3 portable fans. They by pass the long line and walk in to set up these 3 portable fan on the floor in the front. Then instructor opens the doors and the attendees/members that set up the fans already have a spot in the room. Those 3 portable fans are a safety hazard in the class. It takes up space on the floors and I have seen people who have rushed in to get a spot trip or kick one of those 3 portable fans that are placed on the floor. Not only is it a safety hazard, it takes up space on the floor, and it promotes members/attendees to cut and bypass the rules about waiting in line. I suggest the portable fans be banned from the exercise room in case some one gets hurt or trips over the fans that are placed on the floor. If the instructor would like extra fans crunch should help find a permanent solution instead of having some attendees/members bring in portable fans. These members that bring in the fan also constantly touch the air conditioning, lighting and ceiling fan switches. As for now, I feel the portables fan should not be allowed in the room. Also no member and attendee should be handling the Crunch property.

25
Jan

Posted by Anonymous


on 1/25/16 at 5:49PM

Re: Crunch Gym in Winchester, CA: Manager Ginny is a most disagreeable person. She completely lacks interpersonal skills and is very guarded when asked a question or request. The group exercise room and mats are filthy! In addition, the bathroom and gym floor run out of paper towels and soap. I have respectfully asked Ginny to rectify the problems and felt like I was bothering her. I have been a member for 2 years and have lived in the Temecula, Murrieta area for over 40 years and enjoy the close proximity of Crunch in Winchester. However, I may (sadly) discontinue my membership unless the gym maintains a much higher standard of cleanliness!!

09
Jan

Posted by liz


on 1/9/16 at 1:54PM

I would like to just say this gym is great. The classes are awesome.Clean environment. Friendly staff. Always leave drenched in sweat. Anyhow, I received a promo text on 12/31 in regards to 2 free classes on Jan 9, 2016. A sampler class 9am and 10am zumba. I totally thought the free meant as in free for guests but not thinking maybe this was just for members with the basic membership??!. So I stopped by reception, showed her the text and asked is this for anyone if so Ide like to sign up and also bring 2 guest (my mom, sis) she looked confused said it was only Zumba. Asked her to re-read the txt. Still unsure, she ran off to ask one of the coaches about this text, then came back took my name down along with my guest on a post it. Then all she said was arrive a lil early to check in. Then again, the night before I stopped by reception to clarify since the other reception seemed unsure. The male receptionist said yes we are having the classes and asked if I signed up. I said I gave the girl my name along with my mom and sister. He said oh I saw that here but none of us knew what these names were for. He then added the names to a clipboard with a list. So the day of I get there with my guest, reception says I'm only allowed 1 guest, the other is $5 and I needed to download waivers for them. I told him I wasn't provided this info prior to singing up for this sampler class. So ok I agreed to paying the $5 and told him to download the form's since we were already there. He said I had to have it already filled out. Ok, now this is about 10 min before the class starting. I got upset and told him I should of been provided with all this information when I was signing up. Now my guest are here thinking they weren't going to be allowed In, driving out from Anaheim, everyone at the entrance looking at us like we're trying to sneak in or something. I was embarrassed. No passes were given to us until I spoke with trainer Mario and let him know the misunderstanding. My point to this is be specific with these text msge promos and also have staff clarify guidelines at signing up. They possibly assumed my guest were members. They didnt ask. Communicate within each other to avoid something like this happening again. Thank you.

20
Oct

Posted by Duped


on 10/20/15 at 2:22PM

Crunch Gym in Ft. Myers, FL, trainer Misbah Ali sold me a package of 12-1hour sessions with a personal trainer. I worked out that day as a free initial hour, but had a very sore upper left arm during and after. My PA stated I should not do the 12 sessions until the arm improved. I returned several days after my doctor's appt., and Misbah understood, and while I sat with her, she adjusted my account to read only 4 sessions at $50. each which I had already paid. She advised me that she removed the balance on the contract of 8 sessions and the additional $400.00 would be removed. That did not happen, and my credit card has now been billed for $200. in August and $200. in September. Misbah now can't remember that she made the changes to my account, and has to speak with her regional manager to get direction on what to do for me.

10
Apr

Posted by Anonymous


on 4/10/15 at 7:25AM

The Amherdt N.Y. gym turns their hot water off to their mens & womens showers. I started going there two & a half months ago and noticed immediately that the showers were lukewarm every 3 days and I complained to the manager, assistant manager, desk men & women and nothing was ever done to correct the problem. I even asked for the owners number & they would not give it to me. I even gave them my number to give to the manager & owner so they both would call me. Josh took the information & said he would give them the information & that he would also call me back & let me know what was going on. They all know of the problem and will do nothing to correct it. Today is the third day in a row. Nothing but lukewarm water for showers & sinks. I am cancelling and going to a gym that has hot showers. If you want to freeze your ass off when you shower, I would not come here.

16
Mar

Posted by Anonymous


on 3/16/15 at 10:11PM

I am voicing my disgust at the poor hygiene displayed at the Crunch Gym located at Bankstown, Sydney Australia. The hygiene is disgusting not only with some of the members attending but also the lack of Management responsibility in providing high standard of hygiene.
I am constantly requesting for paper and cleaning product to wipe down my machine.
They have 3-4 staff member standing around the front desk and I am having to constantly ask for products to clean their own machines.
How can this large gym have only 2 cleaning stands ? With the amount of money they must be making they cannot supply on a regular basis paper towels and cleaning products? I am at the verge of looking at another local gym and hopefully not come across similar hygiene issues.
I am usually not a person who whinges but I am not enjoying this experience at all.
Who else is having to go through this frustrating ordeal voice your disgust and hopefully something will change :)

12
Mar

Posted by Anonymous


on 3/12/15 at 3:01PM

I work in the same shopping center that you have your "North Riverside" gym. My car is targeted DAILY with your advertisements. This has become an absolute nusance. Your beautiful full color postcards are littering the entire shopping center. In addition to that, there is no such place as "North Riverside". Your gym is located in the city of Jurupa Valley. It would be really nice if you could at least update your advertising and display your support of business in our city. We do have a Chamber of Commerce which you refuse to be a part of. We would love to be able to count you as a good neigbor in our business community.

12
Mar

Posted by Anonymous


on 3/12/15 at 11:50AM

Elk grove crunch day manager sucks. All the bs rules she comes up with. Y in the hell a 10 year old can't seat on couch while you workout is stupid. I going to cancel my membership, to Many stupid rules.

06
Feb

Posted by marina


on 2/6/15 at 12:29AM

They keep taking money out of my account even tho I cancelled my membership and they said it wouldn't take out anymore....

27
Oct

Posted by Anonymous


on 10/27/14 at 11:17PM

I would like to know if I can have the email address to write to someone about the workers and managers at crunch gym in Burbank. I just became a member and I do not like the way I have been spoken to, made feel guilty because I don't want a personal trainer, made to feel I should be getting them business, promised a free month after i brought them 7 new people, but refused it until I said I was going to cancel. I'm really upset.

21
Oct

Posted by Ripped Off


on 10/21/14 at 1:13PM

They over charge you with hidden fees and the general manager gives you the run around about a refund. Think god they just build a planet fitness in my area. My overall rating for this gym is a -5. Enjoy my money while it lasted. The computer wouldn't let me bypass without selecting a star, but I wouldnt give this gym any stars. North Brunswick crunch

02
Oct

Posted by Anonymous


on 10/2/14 at 8:59AM

Can someone/anyone in the Crunch Universe help?

I loved going to your gym in Washington, DC (Chevy Chase) but moved to the southwest this past summer and cancelled my membership in July 2014.
Since then I am being repeatedly charged for membership after cancellation (I have all documentation) and my attempts to resolve this with the franchise owner and billing manager are getting nowhere. The charges continue and management is actually telling me to report fraud' to my bank to get the charges to stop and has not refunded past charges. I understand this is a franchise issue but feel the Crunch Gym has a brand that I still love and will be a member again if I live by a location again.

Can someone/anyone in the Crunch Universe help?

14
Jul

Posted by Tommy24


on 7/14/14 at 3:55PM

Hi. I'm in the marine corps and recently moved from California to Massachusetts. I'm trying to cancel my membership but don't know what to do. Any help will be appreciated. Thanks

06
May

Posted by Anonymous


on 5/6/14 at 4:07AM

Its 630 am and the mens locker room is already a mess at w83rd st in nyc...not even toilet cover seats available.. Also the hamdicapped accessible toilet stall latch is broken and retrofitted with a hook and eye latch bought at a hardware store that is falling out. Pretty pathetic for what I am paying in membership dues.

26
Mar

Posted by Darnitta


on 3/26/14 at 7:36AM

I came in 3/19/14 to let my 0personal trainer know that for the date of 3/25/14 that I would need to reschedule my appointment schedule for 3/25/14 at 11am however, my trainer Shannon said that was okay and for me to come in 3/26 at 11am, however, I did see her write it down in a book at the front desk in front of another employee at the gym however when I called to verify that I still had my appointment with her, she told me no let me rephrase that, she basically argued with me saying she didn't, then when I called back to speak with the general manger she answered the phone and said "I am the manger". Shannon made me feel as if I was a dollar sign and not a client.I Defiantly felt like a dollar sign when she said " I have 40 something ppl on my schedule and can't do nothing for you." I just hope you guys have trainer there that actually care about people and not there for the money and free access to the gym and it equipment that the members pay for out of there hard earned money.

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