Dickey's Barbecue Pit customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Dickey's Barbecue Pit.

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Viewing Dickey's Barbecue Pit customer service reviews 1 - 25 out of 61
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18
Feb

Posted by Anonymous


on 2/18/23 at 3:42PM

My neighbor who manages the Dickey's restaurant on Sparkleberry Lane in the Kroger shopping Center in Columbia, S.C. Is awesome. She is sharp, runs a clean restaurant, is so polite to customers and gives them a great product. Her name is Kim Raulerson. She has seen her owner only once in a year. . None of my friends will eat or order at the restaurant unless they see Kim there. The drink machine hasn't worked in two years. The commode hasn't worked in months. Kim has two Austic sons at home. She lives with her sick mother. She works nights, so she can take care of them during the day. She was rushed to the hospital today in an ambulance because of stress and anxiety. Maybe kidney stones. Something has to give. Her employees are not nice to her. If you lose her as a manager you can bet the store with close. Today, it is not good to lose good employees.

10
Sep

Posted by Anonymous


on 9/10/22 at 2:36PM

I would do a secret visit to this restaurant. It is inside a gas station. Dirty. Bbq beans room temperature. Baked potato casserole had no taste. Ice cream machine not work. They had to make the tea for me. I have been to many dickies and this is the first place not pleased. I am surprised dickies would place their reputation and name at this location. 15.10 wasted. Tossed in garbage.

27
Jun

Posted by DOMINIQUE


on 6/27/22 at 5:38AM

I recently worked at dickeys in Little Rock. I was never paid my TIPS the owners kept them and never paid the cashiers credit card tips.. once I asked about the credit card tips I was threatened and fired without any reason other than asking about my money I earned

17
Oct

Posted by Martha


on 10/17/21 at 5:26PM

Wings were pitiful smallest I ever seen tried to get compensated but was laughed at and told not to come back

06
Sep

Posted by Anonymous


on 9/6/21 at 6:04AM

The Dickies in Newnan Ga is filthy as usual. This used to be my favorite restaurant but can't believe it has come to this.

13
Mar

Posted by Anonymous


on 3/13/21 at 8:25PM

I would like to just put my two cents in about the dickeys barbecue in Lancaster I was a driver picking up an order for there this evening I had to wait an extended amount of time a manager named Susan was a little bit frustrated I got a little bit frustrated with some of the customers but I can honestly not blame her I don't think it was her management skills that kind of made it when it's ready to go ride tonight not putting blame on anybody but it might look a little higher than her because from what I noticed she was busted her butt pretty hard to get everything back to a normal sheets so if somebody does get a complaint for that dickeys barbecue in Lancaster for the evening of March 13 between the hours of 530 and let's say 730 I would like you to give her a break because it was a very very very stressful situation Oh if I still do beans or something it never went any farther please don't reprimand this young lady like I said I think that she went above and beyond it was just very frustrating and a lot of people were at fault

02
Feb

Posted by Anonymous


on 2/2/21 at 8:11PM

I have been customer of Dickies BBQ for well over 25 yrs and rarely eat BBQ anywhere else however today at lunch I was served the worst BBQ that I have ever eaten. I picked up my usual , sliced and chopped sandwiches and had them at home They were uncooked,tough, and full of griddle I called the store ( I-35) in Denton and they were pleasant and insured me that that was not the norm and offered to replace them My wife and I went back this evening anticipating a good Dickies BBQ sandwich Regreatfully I must report it was bad as well, however it was apparently cooked better but was as tough and grisly as the sandwiches at lunch I am aware as we all are our economic climate is suffocating small businesses and they are looking for ways to survive but I would argue that poor quality will cost a business more since we are paying the price for good quality. I hope that Dickies isnt sacrificing quality for margins We are going to give Dickies one more try at the other store in Denton If it turns out the same poor quality then we will have found the truth and we will go elsewhere I truly hope it was an isolated incident (twice) but we will
Check it out
By the way one of your reps from corporate was there tonight and gave us a 10% discount on chips drinks and cobblers which turned out to be our meal We couldn't eat the sandwiches I would have thought she would have checked with us as to how we liked the replacement sandwiches We are in. Not many people in eating area either. We were surprised at her lack of interest in a unsatisfied customer
Sorry to make this complaint but I thought you might be interested

15
Dec

Posted by Anonymous


on 12/15/20 at 11:46AM

On 11/30 I ordered a filet mignon gift to be sent to my family. The order number is: 25694. I was told that they would receive their gift on 12/3. It's now 12/15 and they have only received a bottle of wine and nothing else. The receipt email stated that I would be receiving another email with a tracking number. It never came. I called the customer service line and all I got was a transfer to another number where all I could do was leave a voicemail. I have called 5 times. Why is Dickey's not acting in good faith? Why do they treat me like I don't matter? I need help. Please

24
Nov

Posted by Anonymous


on 11/24/20 at 1:17PM

I have repeatedly tried to resolve a problem I had when using a Groupon at the Red Oak store
I talked with your corporate office last week and was told someone would be contacting me
Nothing

23
Oct

Posted by Anonymous


on 10/23/20 at 5:54PM

Visited your red oak store the barbecue was terrible meat was dry and old sides were dry there was not enough meat to complete my order this was a terrible experience that I would not wish upon anyone else bad very bad.this location needs serious improvement. Poor very poor quality.

25
Aug

Posted by Mr. Marylander


on 8/25/20 at 2:08PM

Would like to share my experience while visiting your store located at 9368 Narcoossee Rd, Orlando, FL 32827. This was our first visit. My family and I pretty much screwed up our order at the drive thru. Fortunately Addin (young man working the window) showed us so much patients. I was so impressed with his hospitality and professionalism as a young person that my wife and I just wanted corporate office know that this young man has management potential. We recently moved here from Maryland and its just a pleasure to see young people working so hard with someone else's investment. As an owner of several businesses I know how difficult it is to find invested young people. By the way the food was great!

22
Aug

Posted by Marilyn


on 8/22/20 at 9:25AM

Why keep e mailing me when I can,t even download tthe app or talk to a human being? Do you even deliver to to Southfield.,Mich.?

27
Nov

Posted by Sandra


on 11/27/19 at 8:53PM

I thought how great it is that Dickey's BBQ has smoked turkeys I thought this would be a great addition to Thanksgiving. I got a smoked turkey to feed 10 to 12 people when my fiance went to pick it up it was under 6 lb I called the manager is not in and there's nothing she could do for me I even asked what am I supposed to do now tomorrow's Thanksgiving I don't know she replied. I am so upset did I have to go out and buy a turkey and cook it. I've even asked before ordering how big are the turkeys so it's big enough to feed 10 to 12 people not this case. I am so disappointed for $62 it is a rip-off.... I ask for the manager sorry he's not in. And she explained the managers the one that picked out the turkeys. Order is under Doug Willey picked up in Victorville California. I want some type of resolution for this....

07
Sep

Posted by Rebthe


on 9/7/19 at 5:48PM

I have eaten at the Dickie's in DFW many times and was pleased.

So when the one opened in Carencro Louisiana I was excited

Having visited the location there were 5 staff standing around

Would not answer questions about the very small menu taped to the glass

Then the order was half of what I got in a order at. Airport.

Really. 1/4 of piece oh sausage and 2 ribs?

Interesting my husband ordered the sausage and got an appropriate portion

I give the place 3 months at most

Saturday night and no one in the place

Owner needs to replace staff and retrain

Good luck

19
Aug

Posted by Concerned mom


on 8/19/19 at 7:12AM

My daughter visited the location in Northport alabama ordered on line went to get her order and the drink machine was not working there also was no tea ask for a refund because there were no drinks and was refused called the manager yester day and he cut her off mid sentences and told her she needed to get her low life fixed he was on speaker phone so I called back and he said I don't have time to deal with you and hung up on me as well terrible rude manager I can see why these bbq places are closing down because people will not put up with that kind of service

15
Oct

Posted by Anonymous


on 10/15/18 at 1:23PM

PLASTIC CUPS!!

California is on a huge kick on kicking straws. And for good reason. But your plastic cups have more plastic than 30 straws would have.

Waxed cardboard or an eco friendly alternative would be great!!

28
May

Posted by Diane


on 5/28/18 at 5:51AM

The dickys on boscell in Fremont was the worst...I stood waiting to place an order ..I was the only one in line..the employees were walking around laughing and joking....I got asked what I needed help I said yes...he was not overly friendly..acted like I was bothering him I placed a order ..it was very expensive..one side was 6.00 ?..I asked if I could get some bbq sauce and he commented that I didn't order a meat...the food counter in the back was very messy..food everywhere..

22
May

Posted by Anonymous


on 5/22/18 at 9:07PM

I went to the Dickie's restaurant at12270 Base Line Rd,Rancho Cucamonga CA on 5/22/18 in the evening to place an order using a Local Flavor coupon. The manager did not know how to bring up the barcode. Another employee interrupted the conversation and told me they don't take the coupon. I told her I'm talking to the manager. Then the manager (male) told me to leave because I'm disturbing the 3 customers in the restaurant. I told him I am not bothering anyone-I am trying to place an order. The employee and manager were rude and disrespectful. As I left, the manager said "yeah leave". The ad in the publication states your restaurant accepts Local Flavor coupons. I see your employees are racist just like the employees at Starbucks.My company routinely caters lunches at different restaurants. I will inform my company and friends to never do business with any of your restaurants!

25
Feb

Posted by Catreena


on 2/25/18 at 11:30AM

Hi I'm mad as hell because my first experience was bad and I went back to try again and I purchased a potato with brisket and got home and when I start to eat the potato was not cook thoroughly.I called back spoke to Katrina Manager and she told me I was lying and she check herself.I said mam I can bring it back for another one and she said we out and so I paid all that money and wasn't able to eat the potato.I got bad services twice so I wasted my money twice never will I go back

05
Feb

Posted by Tracey


on 2/5/18 at 10:59AM

The Dickeys here in Yakima. I just worked at the owner pays under the table and shorts the checks....45 first time 146 second time.To save her money. She says she has the taxes pulled out of her acc. but funny nothing showing our hours she pays alot of people that way...DONT EAT AT DICKEYS in Yakima

17
Sep

Posted by Anonymous


on 9/17/17 at 6:49PM

I went with 3 other people for dinner tonite at Dickeys in Glenview ,Il.We waited for around 15 minutes.Knowbody waited on us.Finally a fella said I have other orders.There wasn't anyone in the place.There was only 2 people working there. So we walked out .Will never go here again.I wonder what would happen if there was other people in there.

02
Sep

Posted by Robert Anthony Chavez


on 9/2/17 at 12:23PM

Very very bad rack of ribs...very disappointed...I was served a day old and burnt rack of ribs....and then they tried to keep 3 ribs... Now I know why...because they were bad...and inedible... I know that you may not believe me... So I will provide proper you with a rack from the same location... It's a shame on your reputation... When I send a rack then you will understand how bad they are...it will be your job to figure out why they are so bad... I think I know why... My phone number i

10
Jul

Posted by Anonymous


on 7/10/17 at 6:34PM

Enjoyed my dinner with my best friend tonight at Dickey BB Pit in Sterling Heights, MI. The service was outstanding, and the food delicious! Thank you for this wonderful dining experience!

04
Jun

Posted by Anonymous


on 6/4/17 at 12:59PM

Had a very unfortunate experience at the Twin Falls Dickey's today. It appears as if there is very little management each time we visit. I love the food, but the young people running the shop don't appear to be very competent. We were in line when one of the employees cut himself slicing the meat. Leaving a trail of blood all over the place. We walked out to say the least--where are the owners?

01
Jun

Posted by Fredy K


on 6/1/17 at 11:54AM

Be very careful! I went to Dickeys on north 12th St in Hanford, CA- ordered the Pit Boss Deal (sausage with cheese sandwich & side)on Tues 5-30-17. When I went to take the 2nd bite a sharp piece of bone (or other hard material) lodged between 2 teeth and chipped my tooth. As if that was not bad enough the Manager-Nick would not give me the insurance carrier or any company information stating there should not be any bone in the sausage. After I asked him to call someone in Corporate he then stated "Manuel Sousa, Director of Operations wanted me to pay for the dental work and they would reimburse me". I gave him my name & number (he wanted more info but I would not give me who I could contact for reimbursement). What kind of poor customer service is that. I enjoy their food but I will not be eating their again- dental work is way too expensive!

Viewing Dickey's Barbecue Pit customer service reviews 1 - 25 out of 61
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