Future Shop customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Future Shop.

Posted by Anonymous


I wanted to find out if any of my nearby FutureShop stores has the Macbook Air in stock. I called three different stores, using the phone numbers provided by the location detector. No answer at any of the stores. Not just one try but three tries at all three stores over the course of maybe 2 hours. There appear to be NO live bodies at Future Shop stores in the Toronto area, at least none that are willing to answer the phone. You should really fire all the people who might be responsible for customer service at those stores and replace them with someone who cares. Future Shop service sucks.

Posted by dondj


Beware making any online purchases with Futureshop. I ordered a top of the line CyberpowerPC computer for $1799.99 and received a Much lower end $599.99 computer instead. After pointing out this mistake they offered $200 off on my purchase, then called back saying that was a mistake and they would only give me $50 off! I immediately shipped this wrong computer back to them. They have recieved the $600 computer 10 days ago and still have not released the $1900 I paid to them. I was told it would still be 5 or 10 business days before I would get my money back, before I could re-order the computer and start the merry go round all over again! It has now been more than a month from my initial order with no refund. I do not recommend using Futureshop online shopping. Futureshop online shopping was one of the worst shopping experiences ever.

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