GNC customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from GNC.

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12
Dec

Posted by Anonymous


on 12/12/19 at 7:38PM

I was supposed to receive a shipment with two bottles of hair skin and nails right by Vitafusion. I received only one bottle and no packing slip. I have called several times to try to rectify the problem and was told that I was going to get a shipment. This was about threeweeks ago. When I did not receive my shipment and no notification that it was not coming. I then called customer service. I was told that the shipment that was sent was damaged.The woman that I spoke to told me that I have three options. I could get reimbursed, have another shipment sent, or get a gift card for the amount that I purchased along with a $10 gift card. I chose the last choice. It ihad been now Been well over a week and I have not received this in the mail.. The woman that I spoke to told me that I have three options. I could get reimbursed I have another shipment sent or get a gift card for the amount that I purchased this the vitamin IV with a $10 gift card. I chose the last choice choice. It is been over a week and I have not received this in the mail I have been a good GNC customer for many years and I've never had a problem with the online shipments. I am getting to the point where I would no longer want to be a GNC customer as a result. I can't believe the lack of professionalism with the online company.

30
Oct

Posted by Bill Gee


on 10/30/19 at 12:34PM

I bought goldenseal pills from the store and to take advantage of the sale the store ordered two more goldenseal bottles. When I got the package by mail the wrong item was enclosed. Because I had bought the goldenseal bottle from the store I didn't open the package until about two months later.When I opened the package it was not goldenseal but guarana. I called customer service and they refused to give me a credit for the mistake. This was done by a supervisor who said it was outside the 30 day limit for returning items. She was really unreasonable Given the fact that I told her about the bottle I ordered from the store. Terrible customer service and they won't use GNC again.

30
Jun

Posted by Anonymous


on 6/30/19 at 6:37PM

I went to Gnc Brea mall , for a return Of product . Which I bought couple of days ago .
I spent 15 minutes spoke to theodore , and I was given all the details about the information. And the allergic reaction with swollen face .
And after35 minutes with given all information I was given hard time

25
Jan

Posted by Anonymous


on 1/25/18 at 3:36PM

I am unable to locate a product at GNC called MBI Silver-Zinc Throat Spray. I have used this product several times for my family and wondered if any of the GNC stores might have this product. Our local store in Butler PA does not.

26
Oct

Posted by Anonymous


on 10/26/17 at 12:33AM

I would like to praise Steven at latrobe gnc gor his continued excellent service. This young man is not only exceedingly courteous, but also extremely knowledgeable about the products he sells. He deserves accolades from your company for the exemplary service he provides. This is a bright young man with an even brighter future. NO! Im not a friend or relative, just a regular customer.lol amy lawrence-pro member

25
Oct

Posted by COOKIEDUDE4


on 10/25/17 at 12:00PM

I Play Outlaw Poker And Loose Lot Of Games!! I Loose Some Times 5-30 Games!
I See That You Make It To Your Advantage But The Lose Of Almost Every Game Is Really
Not Fir To Those That Are Playing To Loose That Many Hands In That Way!! So I Am Not
Going To Play Your Game Any More!! I Would Like For My Account To Be Removed!!

19
May

Posted by Anonymous


on 5/19/17 at 11:54AM

I just received an Email wanting me to complete a short survey re my contacting you. The survey required JavaScript which I don't know a damn thing about except that JavaScript keeps popping up every time I turn around. Sorry, but I won't be able to complete your survey under these circumstances.

16
May

Posted by Anonymous


on 5/16/17 at 8:55PM

I recently visited the GNC store in King of Prussia, as I walked into the store. I was immediately greeted by Allie, she was so polite, knowledgeable and provided fantastic customer service. Customers are so quick to right bad experiences and we over look the good that employees. That truly care and are passionate about what they do. Allie is one of those employees. I am in the hospitality industry and have high expections, when it comes to service. Very impressed please let her know. Thanks

27
Apr

Posted by [email protected]


on 4/27/17 at 4:20PM

My elderly friend went to the WRETOWN Store on Route 9. I wIted for her outside. She went in to purchase cq10-120 tabs. It had a sale price in front so she picked up 2. She had her GNC gold card. At the register they range up 27. Each instead of the sale price. She showed the clerk the shelf.He supposedly called the manager on his cell. The manager said it was a mistake and she needed to pay the 54 dollars. When she said not true, the clerk told her to get out. Keep going and don't come back. He also said it was a corporate Store. This is unacceptable. I know the shelf price is what she should have paid legally in NJ. Even if only for one bottle. To throw out a customer is horrible service

13
Mar

Posted by Anonymous


on 3/13/17 at 7:19AM

consultant:KL This is what I wrote to the GNC corporate office pertaining to my bad experience yesterday......When I first walked in the consultant was on the phone dealing with personal business it sounded like. When she finally got off the phone she didn't even acknowledge me with a hello. I told her I needed to return something and her first response was "how many pills did you take out of here?" Automatically assuming that I've already opened it and took pills. She then asked "why are you returning it?"... I told her that it does not work for me. I almost felt like I was being investigated for the money that I spent! She then takes out the receipt and looks at it very carefully for a period of time and told me that if it was a debit she can't do it....????? ... by now I am extremely confused on why this woman is torturing me about money that I spent and want back! She then sees the transaction was made on a credit card and asked me for my card... when I gave her my credit card she saw that the name on the card was Willie Brooks and automatically ASSUMED that the card could not have been mine being that I am a woman....with a name like Willie she says assumingly of course...."if you don't have an ID then I can't do anything for you." So of course I have my ID. It just seems like she tried to make every excuse not to accommodate me with my return and I even mentioned a different product and got no help from her whatsoever! This woman is a horrible example for a GNC consultant and I definitely would never recommend this store to anyone as long as she is there. I absolutely 100% felt completely discriminated by this woman. And yes I am a woman of color.

25
Feb

Posted by Anonymous


on 2/25/17 at 5:02PM

We live in ashtabula county and drove to the Ashtabula mall to purchase items at your store. The website said you were open but when we arrived at 6:30 the gates were closed and no explanation. We are very disappointed that our time was wasted.

11
Jan

Posted by Anonymous


on 1/11/17 at 5:12PM

This companyear GNC really socks. I purchased last month and gold membership for a year. To get some items more chipped. And you know what? I just was told that I need to pay the whole price because the gold membership, is not good any more. Whence I have 11 more months to go. This is a ignore ripoff

18
Dec

Posted by Anonymous


on 12/18/16 at 7:06AM

Did it ever occur to anyone at GNC that products like the one I purchased (Mega Men 50 plus) that the printing on the bottle is "too small" especially for the targeted consumers who are 50+ ???
I can't even read this with my reading glasses!!!

02
Nov

Posted by Anonymous


on 11/2/16 at 1:39PM

I try to return a product that I bought by error and had the receipt but they wouldn't fund me! Natomas Ca. bad service all the time but is the closes one to my house!

03
Aug

Posted by deb


on 8/3/16 at 11:12AM

Regarding the location at Audelia Road and Centennial in Richardson. First of all, one day I went by your store at this location and went to the door and it was closed. A man opened the door and told me it would be 15 minutes before I could come in. That is so ridiculous. He's totally lost my business. In a pinch today, I decided because I'm looking for a specific item to call the store. When I called and asked for the specific item, he told me it was not in stock or rather that it was not a carried item. He did not offer to assist in ordering or anything in fact he was really rude. My business will continue to be at Vitamin Shoppe. Thank you very much.

18
Jul

Posted by Shaneke Daley


on 7/18/16 at 12:02PM

On July 6th I Purchased several items at the GNC store by Fordham Rd New York. One of the items was Perfomix. I return from from vacation back to Jamaica yesterday July 17 and this morning July 18th I decided I would start back on my dietary regime. I proceed to open the the bottle of performix only to notice that there was NOT 60 capsules in the bottle but far less. Now I paid $85 dollars for this item and was not provided with the amount that ought to be in it. The customer care number does not work for me from in JA. So I need to be contacted by GNC to have this rectified. My contact number is on my account.

28
Jun

Posted by Anonymous


on 6/28/16 at 9:59AM

Your store at Northgate in hixson,tenn will not answer phone.I called 1st time rang 9 minutes 54 seconds.second time 5.38 .That is absolutely unacceptable as I am there daily.never ever swamped.Supervision is in strong order.

22
Jun

Posted by Tumiy


on 6/22/16 at 9:23AM

The store in West valley city ut on 2885 so 5600 w opens late. The sign says 10am and I am sitting in front of the store waiting and it's 1030 am. It would be nice if you guys could get someone responsible to manage the store.

18
May

Posted by Anonymous


on 5/18/16 at 5:00AM

West chase store nine eagles I was not treated well by your manager at this store he was very rude didnt even try to help me with questions I had I know people have every day life situations in there personal lifes seems he brang his to the store monday 4/16/16 not only did you lose a customer but I will never do business there again

23
Jan

Posted by Anonymous


on 1/23/16 at 12:52PM

Everytime i shop at Gnc merrionette pk.Il.consultant,martin spsn 888 tries to see my pin number while i type on key pad .store 06507 surely this is wrong,and i am certain of what i have experienced 3 times with him. Thanks..

10
Feb

Posted by O'Briant


on 2/10/15 at 6:20PM

I purchased 2 bottles (and drank them both), and threw the bottles away, due to the 100% guarantee. 1 bottle was bought on Jan. 21, 2015 and 1 bottle was bought on Jan 26, 2015. The product was for QCarbo Grape (Item number: 00726066. Both were $37.99 each, and with tax the cost was $40.55 each. Bringin the total to $81.10. The back of the receipt clearly states:



At GNC, we expect you will be completely satisfied with your purchase. If you are not satisfied, return your purchase to any GNC store with your sales receipt and a valid photo I.D. wihtin 30 days from the date of purchased for a full returned or exchange.



I took both bottles and drank them as the direction told me to, and like a good person, I threw the bottles away. I was told by my Pain doctor that my results on my test came back positive, now I'm out of any type of pain medicine for a rupture disc. I still have my reciepts and took them to the store and they told me I had to have the bottles in order to get a refund. Like I said, I didn't think that throwing away the bottles would be a problem The receipt does not tell me to return the bottles, so that they can scan a bar code. GNC has a specific Item number to this product on the receipt. Please, this is $80. This is alot of money. I was told to bring the receipt in when I came, not the bottles, wasted my gas to get there. Please help. I need my money back! Shawn O'Briant - Fuquay-Varina, North Carolina. Phone:

21
Nov

Posted by Heidi McDonald


on 11/21/14 at 2:41PM

I would like to speak to someone about my employment. I enjoyed my job at the gnc warehouse in leetsdale pa. I was wrongfully terminated from my position this week due to another employees actions that were completely out of my control. I was terminated because SHE brought drugs to work. She admittedly made a statement saying it had nothing to do with me. I was only her ride to and from work. I offered to take a drug test, an have my bags searched. I had no idea she brought, or even possessed the substance. She stated she only told me she "dropped it" which I stated was incorrect. If she did in fact say that to me I must of misheard her words! I was an excellent employee and did not deserve to be terminated weeks before my sons birthday/daughters memorial and christmas time. I would love to have my job back, and I have been told that is not an option. I plan to outwardly publicly speak about my circumstance with this company as a single mother terminated for something I had nothing to do with! If thats how a company treats their employers, imagine how they treat/package/ store expensive product and clients. I would very much so appreciate my job back that is rightfully earned by myself.

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