Posted by Anonymous
I need to talk to a human being to give me information. I do not want a computer with pre-recorded statements. Do you have a phone number manned by a human being not a computer?
Fernando B. Careaga
Humana customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Humana.
10
May
07
Nov
Posted by Service
As a current policy holder I have been trying to execute a very simple task Notify Humana of a change of address Not so simple Over the past 2 days I have been on the phone with Humana Representatives 8 in all trying to get address change Incompetence of agents is an understatement. I still haven't been able to verify if i need a new plan because of change in residence. I do not have another 3 hours to spend on this project. Suggest that the process be simplified to a one stop shop
20
Sep
Posted by AAAAA
WORST INSURANCE COMPANY EVER!!!! They are scams!! Don't let them fool you. Stand up for the members/patients because some of them have no idea how bad Humana really is. I work for a providers office and it is so hard to deal with them with every issue. Especially the provider payment integrity "specialist" all they do is read off of a script and they are not based in the US so they have no idea what they are even doing. I'm surprised Humana is still in business. (wait..it's probably from scamming members)Almost every person/office/review has nothing good to say about Humana!!
09
Apr
25
Feb
11
Feb
11
Feb
Posted by Anonymous
I contacted your claims information number and spoke with your representative. When she could not resolve my issue I told her to transfer me to the United States. She refused to transfer me. I will be reporting you to the insurance authorities in my state. It is law that I must be transferred
02
Feb
Posted by [email protected]
My Son is a 23 year Army Vet.5 times on war zones.extended periods. .Somewhere in the war zones he contracted.a condition.that medical science doesn't even have a name for.
After Many,many trial and error meds.the Army Hospital in Colorado. Tried Humira.its the Only med that actually.made a difference.its like an extreme dry skin.that is so bad he can barely walk.as the dryness has parched his feet ,hands ect.that they are literally bleeding. And raw open wounds.
He has just retired.in Maine.and is an out patients at the Togus.VA.in ,Togus,Maine
He NEEDS THIS MEDICINE. SEVERLY..BUT THE VA SAYS IT COST TO MUCH.and they will not order it for.him or any other Vet with that problem
MANY meds were tried.BUT HUMIRA WAS THE ABSOLUTE ONLY ONE THAT APPEARED TAKE A DIFFERENCE
As a parent,I AM ASKING .for Any Help you can give.to help him.so he can enjoy his Son,Daughter, And wife.and again enjoy life.
Your product.can help many Vets.!!!!
13
Jan
Posted by Gail De George
I ordered a mail order prescription thru mail order over the internet over one month ago. I called on 12/28 and was told my prescription would arrive within ten to twelve days, I called back on 1/8 and was told my doctor was contacted 8 times and did not respond, another person on the phone and I was told I hadn't placed the order correctly, another person on the phone and I was told the doctor was contacted four times and dod not respond. three different stories, and the same story for two different doctors! On 1/8, I was told by the supervisor to go to the local pharmacy and get a 30 day supply and there would be no charge, I go to the pharmacy and I'm told there is a $10.00 copay for each prescription, I call Humana back and after 2 and a half hours on the phone I am told they will not pay for my prescriptions, I need to pay for them even though the supervision said there would be no copay. The supervision I was speaking with art this time said he would personally make sure my prescriptions were expitded and I would have them in three to five days. today, day five 1/13 no prescriptions, I call in again and I'm told they have not even been filled yet and it takes ten to twelve days to fill a new prescription. I have been out of medication for almost two weeks now and NEVER had I seen such bad service. Today I was told yet agin that the current supervisor would make sure once again that these prescriptions are filled! My question HOW LONG DOES IT TAKE TO GET PRESCRIPTION FROM YOU?????? I would appreciate a phone call about this By the way the pharmacist stated that Humana is one of the worst insurance companies to deal with while I was at the pharmacy, guess he did not have to tell me!
08
Jan
Posted by Anonymous
This has been the worst company to deal with. I have been transferred relentlessly and hung up on by the automated service, been told online that my VALID account number is not valid, and left on hold for hours int thh two weeks I've been trying to get prescriptions filled. I would NEVER give anyone a good reference to this company EVER! I understand new year and high call volume, but prescriptions are more important and one would think that you would have recruited some temps. Horrible company, horrible customer service. The automated service is redundant because the representatives ask you the exact same questions.
22
Dec
Posted by Sherri
Absolutely horrible experience dealing with Humana. Prior to the open enrollment deadline, I worked with a Humana representative and signed my two children and myself up for Humana insurance. Or so I thought. Upon calling to modify payment information today, I learned that Humana arbitrarily switched my son into an HMO plan (which is not the plan I applied for) and can't seem to find my daughter's application at all. I have been on the phone with Humana for HOURS, and they can't seem to figure out the problem. DO NOT USE THIS COMPANY!!!
13
Oct
Posted by [email protected]
my name is Robert m. wells iii and I will appeal your agent's wrongly signing me to a health plan which I never agreed to. I've tried w/o success to have this issue corrected with no avail. Please, advise as a wish not contact my attorney. My cell
17
Sep
05
Sep
Posted by George
Why on Earth don't you post your business hours? Is it because each Humana office has different hours - or because there are different time zones? You should be able to work around that - and post your "hours of operation" where we could see them on the internet or get them via a "robot voice" over the phone. Just saying "we're closed" isn't acceptable. Other companies have a central phone number that has, as one option, the hours of operation. I assume you will also be closed on Labor Day, Sep 7th. Why keep this a secret? Would you like me to outline a way to let your subscribers know when you're open and when you're closed? I'LL DO IT FREE OF CHARGE! Put me in touch with the person who was supposed to put this option into your telephone tree (and wasn't able to), and I'll explain to him/her how to do this. FOR FREE! How can you lose? Get with it.
08
May
05
Feb
03
Feb
Posted by Anonymous
I am a 68 yr old woman who changed my prescription coverage to Humana as of Jan. 2015 since they appeared to be cheaper than the one I had in 2014. January 2015, I received a letter from Humana explaining that one of my pain medications had to be approved in advance of being filled and advised me that my Pain Doctor had as well received a letter and he would have to call them directly.
Today 2/3/05, while in his office, he called the number given and was asked for my name, member number, his Med. number, and the medication involved. Prior to giving that information he specifically asked if he had the correct number for medication approval and the rep. said yes.
After having to repeat my last name three times (it is a common name and spelling commonly also known) he politely asked where she was located to which she wouldn't answer. Then after repeating himself several times as to names, numbers and then having to spell the prescription name three times, he asked if the prescription was approved. She said "NO" she doesn't have the authority to do that = and then he asked where she was located and she said the Phillipines!!!!
The whole conversation was almost 1/2 hour of valuable time that this physician could have been spending with not only me but other patients that are in severe pain daily!!!!
This prescription is not expensive, it is a generic brand and my previous carrier had no problem filling it!!!!
I just hope I can cancel this coverage - and if I can't I will definitely not EVER recommend or use them again!!!!
This company is awful and to make matters even worse they use reps that can't even speak English or understand and it appears they hope that patients AND Doctors will get tired of time spent on phone and will either give up or pay for prescriptions themselves!!!!!
This is such a SCAM!!
13
Jan
30
Dec
Posted by Anonymous
Humana is one of the worst companies to deal with...their offshore reps in the Phillipines have NO CLUE what they are doing and only tell you that the claims are processing to allow additional time. When presented with a problem they have absolutely no problem solving skills and their supervisors are no better. They will NOT transfer you to an onshore rep and you are simply at their mercy...from a provider standpoint would definitely NOT recommend Humana for anything
16
Dec
Posted by Anonymous
i got my humana card out of the mail and with the card it states that i need to select a pcp. so for the last month i have tryied to selecte a pcp {note the doctors are on there list and on there website} i can not find a doctor to take the humana gold plus HMO. At this point i do not give a crap who the doctor is as long as i JUST GET ONE! When i call with the problem they just hang up on you.
01
Nov
Posted by james waller
dear humana customer service,,--I am new to humana medical,-I have major concerns for myself and your policys,,--can we please have a meaningful dialog/correspondence,,.--if I get a positive response from this e-mail-(asap)- then I will be very pleased..sincerely-james waller-
07
Jul
Posted by Anonymous
Just wasted an hour of my time trying to get a claims matter resolved. Have been transferred all around the Phillipines - no one speaks English well enough to understand. Supervisors are just as stupid. Cannot get this issue resolved and have been told we have no other option than to speak with the Phillipines. In the meantime, my patient has been cheated out of their reimbursement.
06
Jul
Posted by Anonymous
I can't begin to tell how angry I cam - this is the THIRD review - won't go through . . . . the 2 docs in my area are NO LONGER IN THE PLAN - and my Right Source went from $25 co-pay to $100 - so the money was deducted form my checking and caused an overdraft - call and get an endless number of 'choices' but none of them are 'correct' . . . . or 'cancel' call - wish I could CANCEL HUMANA.
