Mitsubishi customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Mitsubishi.

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Viewing Mitsubishi customer service reviews 1 - 25 out of 35
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30
May

Posted by Anonymous


on 5/30/19 at 7:18PM

Took my 2017 Mitsubishi Mirage G4 to the dealership I purchased it at. Because the trunk lid would not shut. I was told it was bent. After several words with service manager and dealership manager. I was told it was not under warrenty, I have 45,000 miles on this car. They worked on it in the parking lot. Brought it home showed my husband what they said was wrong. Went to open it and a piece of plastic fell out of the trunk latch on the trunk lid. Now I can not shut my trunk at all. Have a bungie holding it down. There are several dents on the trunk lid from them working on it. It is now all out of aligned from them twisting it and pulling on it.

05
Mar

Posted by Anonymous


on 3/5/19 at 1:36PM

Visited Fountain Mitsubishi in Orlando for car repair they broke my door handle and my dome light and denied that it happened. Last time the Mechanic worked on my transmission and didn�t attach it back to the gear shift. Then said it was broken when I came in. They need to be investigated, when you go in with a problem they break something else to get more money. I will never ever use that service again. Customer service is bad the Managers lie and tell you what you want to hear so you can leave. They promised to fix my car they are giving me the run around about ordering parts. Beware of these service people they are giving the Company a bad name. INVESTIGATE. I�m sure they are more complaints about this location.

05
Feb

Posted by Dorothy


on 2/5/19 at 10:41AM

My experience with Mitsubishi motors in West springfield mass is not a good one I will not recommend anyone to Mitsubishi motors and once my loan is paid off I will go else wear if needed.

01
Feb

Posted by Anonymous


on 2/1/18 at 2:57AM

Being you haven't responded to my email leaves me surprised, I didn't think you treated your customers that way

25
Jan

Posted by Anonymous


on 1/25/18 at 8:38AM

Recently, I visited the service department at Hempstead Mitsubishi to have some work done on my car that I feel should be covered by the warranty, I purchased a 2016 outlander at the Hempstead dealership in August of 2016, the vehicle currently has 32000 miles on it, I have a loose airbag cover and a loose console that need to be reattached, I have a squeak in the drivers side door that , in most cases , just needs some grease on the hinges. Being that wasnââ?¬â?¢t done, I assume, was because it ââ?¬Ë?s not a manufacturer defect, which is the reason I was told that the other items werenââ?¬â?¢t covered, I was also told, in a voicemail to my phone, that I was entitled to a free. Oil change, but when I i was at the service department, I was told that I waited too long and it expired, on top of all this I paid a $112 ââ?¬Å?diagnostic ââ?¬Å? fee, I am EXTREMELY dissatisfied with this entire experience and will be telling friends not to but Mitsubishi products in the future

13
Nov

Posted by Anonymous


on 11/13/17 at 10:19AM

The worst customer service i experience in my life ibrought my c a r last week for a recall of airbags that day they didnt have the parts another appt they fixex i d idnt have air in my car they disconet somethingthen i notice that the dash no have lighti go back excuse my car is to advance they had my car several days waiting for the lights in the shop i call saturday an we going to get thr car that the dash was in the front seat i asking a eay to help me with transportation because is the only realiable car. I work 6 days a week at 3.00am and my car is use for my disable mom for her apptalso they damage my reams of my car that are very expensives and told me i have to paid for repairs right now my car is not working. Is in my driveway Ima veteran of theNational Guard and i so up s et that. I can enyoy my day for the irresponsability of the Dealer i can loose my job if this matter continue nobody going to continue bring me to work at 3.00 am they waiting for the parts ibelieve that when you make an appt they needto be ready this problem going more than 1 week they waiting one week for the parts come from Georgia i tell you i afraid to bring my car. To Missubishi in Colonial they fix something and broke something else

30
Dec

Posted by South Park Mitsubishi- Pittsburg


on 12/30/16 at 10:13AM

Hi gentlemen,

I spoke to Mike at North Star and he advised me my vehicle needs a new rim and 2 new tires. I cannot express enough how displeased and disappointed I am in my recent purchase. From the moment I took it off your lot with paint blemishes on the hood, it has been a tremendous disappointment, esp. when my wife first reported the issue a week after it was purchased when she took the vehicle in to have the paint serviced and was basically blown off when she informed the sales & service team of the shaking/rattling/vibrating on that very same day. Now I find out what the problem is that has plagued us each and every time we drive the vehicle (which felt unsafe with 2 small children inside anytime it reached speeds in excess of 50-55MPH) and we again, for the forth time, have to take it in to be serviced.

I will await John's call to schedule it, as I have no other choice in the matter. I would like to receive a follow-up survey so I can express our disappointment in the newly purchased vehicle and perhaps reach out to a member to the corporate office to ensure the vehicle is completely checked for any other deficiencies, and if so, what my next course of action can be under the State of Pennsylvania Automotive Lemon Law.

11
Dec

Posted by pookie


on 12/11/16 at 6:04PM

Just Got Car 2016 Lancer. Doors Do Not Lock Automatically I Would Like To Get It To Do That What Ever It Takes Can You Help. Cant Get Much Help From My Dealer

30
Sep

Posted by Rick G


on 9/30/16 at 6:31AM

The 2017 Mitsubishi Mirage is a good economy car. I just purchased it last week on September the 24th 2016 This is the second one I have purchased to use for commuting because I like the economy it offers for fuel use.
I do have a major complaint about the car that I believe is a step backwards in their design as well as convenience. All the hype about the Apple Car Play is a burden. Also the Mirage boasts of Bluetooth which is misleading. Bluetooth means wireless but wireless is not what you get in the new design. You have to actually wire your phone via USB into the car's console to make the phone apps work. Also when you get into the car the vehicle does see my phones via Bluetooth but you cannot speak to it. It also says downloading contacts but it does not do that either. I see this as false advertising for this new model. In the 2014 version of the Mirage it was truly wireless. The Link Fuse system was great. All you had to do was turn on the phones Bluetooth and when you started the car the system linked wirelessly to your phone. All your contacts were downloaded and you could just give the system verbal instructions and the calls were made. This is not the case with the 2017 so called upgraded system. You have to hard wire the phone to the system. In my opinion this is, as I have said a step back in convenience and safety. I do not always need to plug my phone in and use the navigation system, or other features. Most of the time I just want to get in my car and receive and make phone calls just by voice. Why did Mitsubishi do away with something that worked great for something that is more cumbersome? How come Mitsubishi couldn't keep both? That would have been the best of both worlds. I will not be buying another Mitsubishi if they do not upgrade so called Bluetooth system to work as well as it did before.

20
Sep

Posted by Anonymous


on 9/20/16 at 10:42AM

I am not a customer I am an ex employee who was wrongfully terminated, cheated, harassed, sexually harassed, and I've been trying to file a complaint. I did one on paper a few weeks ago but nothing was done about it and nobody has contacted me so all I've been doing is trying to blas I am not a customer I am an ex employee who was wrongfully terminated, cheated, harassed, sexually harassed, and I've been trying to file a complaint. I did one on paper a few weeks ago but nothing was done about it and nobody has contacted me so all I've been doing is trying to expose them on twitter. I've sat on hold for over 30 minutes.

25
Aug

Posted by Anonymous


on 8/25/16 at 7:41AM

took my mitsubishi lancer for a recall of the passenger airbag and the sterring-wheel
cover was gone, about $4 to $5 in white coins were gone, and my mother(90ys) helper to go in and out of the car was gone too. Called the service dept. they can do nothing about it. If they don't fixed this problem wh their employees, one day they will face a bigger problem and Mitsubishi services will be exposed public..To all of you out there that have a recall in your car, get everything out before taking your car there are many dishonest people out there with hot hands.

09
Jul

Posted by Anonymous


on 7/9/16 at 7:48AM

I have a new outlander 5000 miles. A slow leak in a tire and will not replace. No warranty what is wrong with this company. Leak from side wall and can't go and now you want $300 plus for a new tire. Somebody said there was road hazard for tires but the dealer told us nothing about. Poor service. I will make sure this kind of service is told to all. The transmission is a joke also.

02
Jul

Posted by Angel


on 7/2/16 at 8:56AM

I love my Eclispe, the last 5 months I have been struggling. My husband passed, my father passed then I was in hospital from Jan 2016 to March2016. I got very behind in my payments, and sent what I could. A few times that I was able to talk to customer service, they were so rude I couldn't talk well anyway cause I was still in the hospital but I just want to let them know what was going on they are so rude! I have 5 more months to pay on this car.

13
Apr

Posted by Anonymous


on 4/13/16 at 5:39PM

I love my Mitsubishi Outlander 2009 SE and have an issue with missing and surging with engine revs going over 6500 rpm under load .In fact, my symptoms were/are very similar to a recall you had on only a few 2009's under recall SR-14-005. On my Code reader P0868 showed up but i personally didn't search for more(raining). That is a transmission fluid pressure low warning. So I brought it to the dealer who found two additional codes(P1778 which relates to the valve body assembly(stepper control motor; and P0776 secondary pressure control). The tech (and agreed to by the service mgr) felt P1778 was the cause of the other two, so we ordered the parts that I paid for up front($1299.82) confident that was the problem. I was leary because I felt replacing the entire transmission with a rebuilt one was extreme. But in fact I wasn't getting a rebuilt tranny and so there was a communication problem in that i thought those ordered items was a tranny replacement. I would have probably ordered the items anyway because I felt the cure all was what service told me.

I expected to pay approximately $1200 more today(I thought my parts would be in last Saturday, but couldn't get an appt until today-a supposedly 11 hours of labor).

Bottom line The parts were replaced and tech drove the car telling me there was no change in the condition of the car and that because there were metal shavings in and around the body assembly valve I would ,in fact need a $6000- or $7000 new transmission. I was furious in that not only is my car the same or even somewhat worse(more sensitive engine surging) , but the parts paid for were now in my vehicle, cost me $1300 and there wasn't even an offer to compensate me , other than to waive labor costs (about 6 hours).They still had the parts so I said if there's no change just replace the old ones. He said the new part removed ONE of the three codes and had no other knowledge of what else to do.

Now I am a senior with NO monies and little remaining credit living on Ramen Noodles and in danger of becoming homeless because I am so extended. I also had 3 surgeries the past 45 days that i can't pay for as I had a 30k mile service a few weeks back plus the $1300 last week for today (can't afford supplemental ins)

The head sales manager gave three options, buy a new or used car (can't afford that and had planned to keep my Mitsu i love so), buy a used transmission, or buy a new transmission. None of those is acceptable as I absolutely have nothing presently and am living solely on SS.

My Fica score was obtained by the sales dept and was down almost 80 points from when it was last checked.

Now the manager felt badly( and responded as he should from all the training) and said he would try to work with me if I get back to him. He could not find a rebuilt tranny today; don't know if they stopped searching).

Lastly, no one has maintained their vehicle more than me. I am religious about keeping the car in shape and while 182,000 miles of highway driving seems like a lot. I would not think the transmission would give me problems.....but then again I wouldn't expect the car to go into "fail-safe" mode (never fixed properly); nor would i expect 2 additional sets of brakes

If there is anything you can do monetarily , or feel there is another avenue to take to keep me a happy customer i would appreciate you're researching this further. I need a car!!

My service dealer is Fairfield's, 434 winchester st, Keene, NH.03431



I am David A May




I am not a complainer as I usually take it as it comes, today being the exception. In fact the only other time I've written is to ask why you didn't advertise in North America more because you have such a good product.



thank you

david may

28
Mar

Posted by Anonymous


on 3/28/16 at 4:12PM

I took my 2015 Mitsubishi Mirage in on the first of March 2016 to take care of two recalls I had gotten notices on and I had the oil changed at the same time I'm driving my vehicle down 45 South the Gulf Freeway in Houston when all the cars warning lights came on and the vehicle started to shake I was able to get the vehicle off the main freeway lanes to the concrete barrier wall and got on the phone to the dealer I set on the freeway waiting for them to get a wrecker to me they never sent one the Houston police got one to me, I had the wrecker driver to tow to the dealer where I was relayed when my oil change was preformed the oil plug was not put in properly it came loose and all the oil flowed out, so I was placed in a rent car while my car had to have a new motor installed! It took till March 28th for this to be completed, it was returned to me in a filthy condition, they not only screwed my engine they wanted to screw my paint job to.It's a shame there is no customer service at this dealer!

23
Dec

Posted by Anonymous


on 12/23/15 at 2:05PM

I keep receiving emails welcoming me to the Mitsubishi family and even have a VIN number. I have never owned a Mitsubishi and tried to respond on the link but it is invalid. Is this some type of a scam aimed at Mitsubishi or just an error?

Susan

20
Dec

Posted by anonumus


on 12/20/15 at 12:40PM

My Mitsubishi TV wont work when i turno it on it makes a wierd noise then turnos off the timer light is green the lamp might is red and the status is black and the picture wont show What is the problem ?

28
Jul

Posted by bob


on 7/28/15 at 5:35AM

my Mitsubishi Outlander has been bouncing and shaking from the moment I drove it out of the parking lot brand new three weeks later the dealer is changing the transmission not knowing what the real problem is is this something I have to put up with I got a brand new car that has a brand new it has a bad transmission please help me thank you

28
Jul

Posted by bob


on 7/28/15 at 5:32AM

my name is Robert Szatkowski. from the day I drove my Mitsubishi Outlander out of the parking lot the front in jump shook and bounced f the tree week the dealer finally said they're going to change the transmission is this something I got to contend with with this car and I drove it out of the parking lot and started to do that I'm bringing the car would you please help me thank you

21
Apr

Posted by Anonymous


on 4/21/15 at 3:40PM

They have no customer service, just stick to the script and ware the customer down until they give up. Bunch of thugs from the Philippines!

29
Nov

Posted by Anonymous


on 11/29/14 at 9:58AM

I can NOT get ANY help, I bought an 82 inch TV model WD 82737 our sorry a@@ movers broke the right corner plastic cover off, I have called numerous numbers, NO HELP at all, I'll never buy another Mitsubishi product if someone doesn't call me back ASAP

09
Jun

Posted by bud


on 6/9/14 at 12:46PM

The tech support is horrible....My tech held on the line and got a level 1 only to hold another hour for someone else.
Makes me really want to buy another mini split.

07
May

Posted by Anonymous


on 5/7/14 at 11:36AM

I have a 2004 Mitsubishi Lancer and my service engine lite will not go out and stay I have had it fixed 3 times and I see a old recall notice on it, will it work now

07
May

Posted by Anonymous


on 5/7/14 at 9:37AM

I am the owner of two new (2014 ) Mitsubishi's . My outlander just with 5000 miles has a busted radiator. The dealership stated that it was a gravel that did the damage, however, there is absolutely no damage to the car itself (none). This must be the "magic" gravel. I have called and met with everyone that I possibly could for some answers, to why this is gonna cost me around 1000.00 dollars for a brand new car? No satisfaction at all. Called Mitsubishi headquarters and a "case" manager was assigned NO HELP total waste of my time. Oh by the way did I mention I have bought two new mitsubishis this year (awesome customer loyalty program)! Wanted to talk to someone else up the chain of command, but was told by a person (Lupe?) that the case reviewer was as far as it goes and there was no one else to talk to, as a decision was already made and it could not be reversed. And by the way a decision was made without even looking at the car, just form a pic sent by the local parts manager to the district parts manager, WOW. Just wanting to talk to someone that could help. Will tell everyone I know my experience with Glenn Mitsubishi and the customer service department at Mitsubishi itself, hope it educates folks as to how they treat their loyal customers!

11
Apr

Posted by Anonymous


on 4/11/14 at 12:14PM

I have a 65"dlp and bulb went out so I replaced it and it works now but when I leave it on for a bit it starts making a fuzz in pic

Viewing Mitsubishi customer service reviews 1 - 25 out of 35
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