Posted by Anonymous
It appears that Motel 6 has no customer support. After 7+ weeks of trying I have not been able to locate anyone who can help with my issue.
Motel 6 customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Motel 6.
19
May
13
Sep
Posted by Dixie
I have been trying to get a refund from the motel 6 on Garnett in Tulsa ok. There were cockroaches crawling on the walls. The telephone wasn't working and there was so much riff raff outside you could hardly get to your room. The toilet wouldn't flush you had to take off the lid and lift the chain. This was a horrible motel to stay at. I got off my plane at 10:30 p.m. and my husband checked in at 6:10 p.m. he went right seeing so wasn't in the room until he picked me up. But they are saying they have. A 2 hour refund policy. Under the circumstances they could have given a refund as the room was gross. I tried to call the manager but couldn't get past the front desk. I am very angry and upset the way I was treated.NEVER AGAIN will I stay at motel 6.the room was under my husband's name Rodney Turpin.
13
Sep
Posted by Dixie
I have been trying to get a refund from the motel 6 on Gartner in Tulsa ok. There were cockroaches crawling on the walls. The telephone wasn't working and there was so much riff raff outside you could hardly get to your room. The toilet wouldn't flush you had to take off the lid and lift the chain. This was a horrible motel to stay at. I got off my plane at 10:30 p.m. and my husband checked in at 6:10 p.m. he went right seeing so wasn't in the room until he picked me up. But they are saying they have. A 2 hour refund policy. Under the circumstances they could have given a refund as the room was gross. I tried to call the manager but couldn't get past the front desk. I am very angry and upset the way I was treated.NEVER AGAIN will I stay at motel 6.the room was under my husband's name Rodney Turpin.
14
Jun
Posted by Anthony Gary
I am visiting from Bakersfield California to Sacramento for my one year wedding anniversary. I am staying at one of your locations 7850 College Town Dr., Sacramento, CA 95826. Having a visitor coming to visit me and my wife who lives in Sacramento was confronted from the office staff at the Motel 6 telling her she could only visit for two hours. This information was not told to me before I paid for the room. I was not aware that I was in a jail where limited on how long I could have a visitor come to the room . As a paying customer I would appreciate all information to be given in writing, before we decide to rent your room .
I would appreciate a written response in regards to your hotel policies.
08
Jun
Posted by Anthony Gary
I am visiting from Bakersfield California to Sacramento for my one year wedding anniversary. I am staying at one of your locations 7850 College Town Dr., Sacramento, CA 95826. Having a visitor coming to visit me and my wife who lives in Sacramento was confronted from the office staff at the Motel 6 telling her she could only visit for two hours. This information was not told to me before I paid for the room. I was not aware that I was in a jail where I'm limited on how long I could have a visitor come to the room . As a paying customer I would appreciate all information to be given in writing, before we decide to rent your room .
I would appreciate a written response in regards to your hotel policies.
07
Oct
Posted by DoItAgain3005
I am currently staying in 2121 at the Tryon St. Location, Charlotte NC. I have been a Motel 6 customer for years and just began booking online. This room is appalling. Since last night 4 bugs, missing bar to hang travel clothes, runny toilet and simply, not up to my standards. I think tbe staff here does as much as they can do now that i see what pitiful units they are encouraged to promote. Three days of this and I will be forced to bid farwell to Motel 6 and stay elsewhere for decent accommodations. This upsets me and i nust HAD to share my disappointment. S.Wiland
05
Nov
22
Oct
Posted by UNTOLERABLE
Motel 6, Mcdonough, Ga-it Would Be Nice If For One Time, I Would Arrive There And Not
Have To Look Or Listen To Janice(guest Services Mgr), Complain And Gossip About Other
Employees And Other Guest. It Makes Me Wonder What She Says About Me And My Family
After We Leave. Janice, If Your So Unhappy With Your Co-workers And Job, Do All Of
Motel 6's Guest And Find A New Job!!
Motel 6-can You Please Find More Pleasant Front Desk Employees.
20
Jan
Posted by Anonymous
Motel 6 in Fort Lupton. Co is a joke. We stayed there for an extended stay. They not only gave me a room with horrible cable but no air and no heat. Then to make matters even worse the manager quilted my disabled husband into doing odd jobs around there including climbing on the roof then when I inform the manager that he could not do these things she then charged us a $440.00 room adjustment and continued to do so until I requested a meeting with the big boss which never happened I. Couldn't even get a Corp. Phone. Number. Well as a result she made up bogus complaints had my husbands service dog taken away and threatened employees and other customers that if they helped they would be fired or kicked out. I still have not been able to talk to an executive as to date they owe me a total of $1500.00 plus the cost for the dog and the stress and heartache of the events that transpired.I would really like to talk to the higher ups who put a thief and liar running their motel. As it stands it looks like if they do not respond to me to make this right a lawyer has informed me I have a very good case.Most of the young ladies that work there were very friendly but were not in any position to help unless they wanted to lose their jobs
