Posted by [email protected]
You are the most irresponsible company, I will never buy your product again. I have been waiting for my credit on your returned item for almost a month and no credit on my credit card. You are just one lying company.
New Balance customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from New Balance.
18
Jan
02
Jun
Posted by Anonymous
Dear New Balance,
I am writing to share my experience with your "Factory Store", in San Marcos, Texas.My wife & I decided we would drive up from San Antonio,to get away from the madness of the week we had.
I work 10 hour days, providing the BEST care for my physical therapy patients,who just happen to be
veterans,from various wars.When I get home, I am physically, mentally & spiritually exhausted.
I rarely leave my home because it takes time for me to decompress. Today my wife convinced me to drive up to New Braunfels to the Farmer's Market, & then to your outlet factory. I figured ok, sounds harmless & maybe we'll have a nice time.
While in New Braunfels, we decided to eat breakfast at Krause's. I will say, the food was good, but unfortunately we waited forever because someone lost our order. Ok, so we survived that.
On the way to your store, we narrowly missed getting T-boned, by a guy in an SUV who was driving like a maniac.Mean time, the heat is outrageous. By now, I am questioning my decision to make this God forsaken trip. I am ready to go home.I told my wife, I need someone to just be nice & just meet my needs.
Once again, my wife convinced me to stay the course, for we are so close & I am in desperate need of shoes.My wife says "come on, we will be in & out." So of course, I folded.
As I walk across the lava like pavement, in my mind I imagined being greeted by friendly, kind employees, who know that I have just had the day from hell. As we enter, the fresh air encompasses my sweaty body & I feel myself relax & say "Yes! This is going to be a glorious moment,that I deserve.
As we enter the store, there are several employees standing around. In my mind, I'm thinking, these guys are going to fall all over me. As I prepare myself for a greeting of great joy, I find myself feeling like I just walked in with a plaque.
Two young men were standing there, & neither of them said hello. Quickly the joyous mood changed to disappointed. No sooner did this happen, & behind us a beautiful, buffed college aged young lady & her strapping hipster boyfriend entered the store. Quickly the young man, we had just walked in front of & were ignored by,said in the most kind tone,
"Can I help you guys!" REALLY!!?!?
I promptly said out loud, "What about us!?" Suddenly a young man named Connor, quickly realized he better shift gears & save the tense ,& awkward moment. From then on,the "Customer Service" was outstanding. As we checked out, we unfortunately were exposed to some technical difficulty from your register/credit card machine. But to no avail,we were saved by a kind & confident young lady named Rachel.
I believe the young man who nearly spoiled my day was named Eljan? Not sure of the spelling.My advise to young Eljan, treat ALL your customers like they are your family, because if you don't,SOMEONE ELSE WILL. By the way, we spent $227.30 It would have been more, but my wife was not as forgiving.
Thanks again to Conner & Rachel.
Tony Martinez
210 286-8465
[email protected]
WOULD LOVE TO HEAR FROM YOU...
02
Mar
Posted by Cynthia
went to buy shoes to 3225 Peachtree rd Atlanta ga. employee was rude and did not offer any alternatives. I was with a client who needed support shoes.
she chose a pair but they were not comfortable. she wanted to try another model but sales person said that those fitted her well. the size was 10 1/2. her size was 10. he hesitated in bringing the other pair in size 10. I had to tell him "don't you work here?" he turned around and brought the ones my client chose and they fit perfectly. He did say that those shoes were not the perfect size.
05
Dec
Posted by Anonymous
A Few Years Back, New Balance Made A Open Toed ââ?¬Å?801ââ?¬Â? Slide Sandal, I Have Been Looking For A Size 11m For A Long Time ! They Were The Best Slide Sandal, I Wore Them Practically Every Day For 3 Years. Is There Any Chance That You May Have A Few Pairs Hidden Away Somewhere??/ New Balance Made A Huge Mistake Discontinuing The 801 Slide Sandal. Please Get Back To Me, I Am Going Crazy Trying To Find A Similar Shoe, Without Any Success!!
Sincerely, Catherine
07
Nov
13
Apr
Posted by Anonymous
I have a long time costumer of NB shoes,this brand is only show that doesn't cause me foot pain.I have purchased 1080's several times and I love them except one thing.That is holes develope in toes of the shoes,this last pair is not that old and not wore very much.I can't continue to buy them and replace them frequently.I think a reforced toe or leather should come back further over the toe.
15
Jan
Posted by Anonymous
I purchased a pair of new balance tennis sneakers which were the best sneakers I have ever worn and that is over 30 yrs of playing tennis. I can't find the bill that was inside the box I received from one of your locations.the only thing I found on the shoe that didn't rub off is revlite noure. it looks lite. I can be reached at
16
Nov
Posted by [email protected]
Just to let new Balance know I will always buy your shoe's because they are made in America! I just bought a new pear two months ago from Joe's shoe shake on line love them. Thamk you for not leiving our country!!!!
15
Nov
17
Sep
Posted by Anonymous
I purchased a pair of 928 mens walking shoes on 2/22/2014 at a cost of 135.00 dollars.
my complaint is now the soles are coming loose while the rest of the shoe appears to
be in excellent shape. It would seem to me that for the cost of the shoes they should
last much longer than this.I am considering never to purchase NB again, after years of
buying and wearing NB shoes. I'm really disappointed in the quality of the 928 shoes.
13
Sep
Posted by Anonymous
Hi folks-
Been wearing men's 847s for years. Power walking.
Now wearing 847v2's.
I can adjust to new sizing but........
Please, I don't believe for a minute that the flat laces are (as advertised) a benefit, or anything more than a cost savings... for New Balance. They feel cheap. They do not even stay tied without double knotting. Who cares if they "lay flat"! Please return to your quality round laces. C'mon guys, you can afford it.
Many thanks. A loyal but slightly disappointed customer.
Sincerely, Peter Bemis
23
Jun
Posted by Anonymous
As a long time customer of you shoes and a very satisfied customer untill my ladt three purchases .Mostly I wear model number mx409bk2 in black size 12 4e my last three pairs the seams are coming loose where the glue is not holding up love the comforts of new balance as I wear Arizona braces on both feet this shoe helps keep pain in ankles down somewhat. But at the price I can't justify keep wasting money that I don't have extra .I just went to sketchers as my wife wares them I find them not as comfortable on my ankles but I need to make a change as I cant wast money
07
