Read the reviews below to see the experience other people have had when dealing with customer service from Pearle Vision.
Roseville the worst. In minn. Alvin the mgr is rude. Talks down to u. He said he's taking my $ i put down into collections. He called me to tell me to not call there and hung up. He said listen boy. He is a bad person. I can't believe it. He needs to be fired
New to the area I found a Pearl Vision at 3349 Monroe Ave, Rochester, NY 14618 to make an appointment for an eye exam and glasses. I called the store and spoke to Karen who answered. I was shocked to hear such an aggressive unfriendly response to my location questions. I am a regular Pearl Vision customer and am unaccustomed to this treatment. When I got to the store "May' was equally disrespectful and although I only wanted to make an appointment, I was told "go sit down and wait"
The customer service was hostile and I walked out feeling devalued and dimissed. Please contact me to discuss this matter because I don't believe Pearl Vision is not this type of company
Absolutely the worst customer service I've ever received. Rude and unprofessional. I purchased the insurance plan on my frames and lenses. The lenses were cloudy and the film was peeling prior the the one year protection plan expiring. They reluctantly replaced them. After the lenses finally came back and I left with them, I noticed 2 white spots. When I returned and pointed it out they told me it was scratches and that I must have scratched them. They finally agreed to replace them again, However I also noticed that my Burberry frames had lost the symbol on top of the frames. They refused to replace the frames stating that my coverage had expired 2 weeks earlier. Why could they replace the lenses and not the frames. I will never do business with this company again. This is the Seminole, FL location.
I've been trying to make a complaint on pearl vision the Georgetown location in Brooklyn on two employees that was very unprofessional. Me abs my mom was disrespected after spending $900.00 the manager was in the store at the time of the November 4 incident and no one has assisted us as of yet we've been getting the run around and we want to handle this situation that was very unprofessional.
Its been more than 14 days I have a pair of safety glasses but not my pair of regular glasses that was ordered 10 31 2020 at pearle vision in the capital city mall camphill pa paid for both pairs of glasses with a credit card no phone calls no response better business bureau and the Pennsylvania attorney General office have been notified of the situation and will be involved in investigation also industrial eye's safety forms need to be filled out by my employer henkels and McCoy inc request like to see the situation resolved or a full refund
Robinson pearl vision online says open until 7. Was in the parking lot at 5:55 and no one was there and they all left. Closed the place. Made a pointless trip in a heavy windstorm to pick up contacts that they neglected to inform us was ready for pick up. We had to call them.
The Pearle Vision franchise in Georgetown, Texas is either crooked, incompetent, or ignorant. After an almost comical run-around with AARP, the store, and Pearle customer service, it is clear that Pearle wants me to pay full price and AARP is helpless to enforce the discount. The store manager kept telling me I had no vision insurance or AARP discounts despite showing her both cards and the AARP printout ("but it is not in my computer"). She denied the AARP affiliation ("they shouldn't be putting our name on their website"). AARP says it can't help me and Pearle corporate says it cannot help--because this store is an "independent franchise"? Aren't they all franchises?
When I asked the nasty store manager if she could refer me to a corporate store, she said: "Good luck with that. The nearest store is in Dallas (200 miles)". And hung up on me.
Your company sucks and your staff don't know a damn thing of what they are doing and it is costing me valuable time to retrieve my glasses that I had already paid for because of incompetent workers. I will never use your company again and I will take out an ad on Facebook to let people know not to use this company anymore.
In Sept I purchased glasses at the Burnsville center pearl vision. The manager told me I didn't have insurance .I gave her my insurance card .come to find out I do have insurance and almost my entire glasses and exam would have been covered I've been trying to get her to reembersse me but she keeps saying shell look into it and call me back i have talked to her five times with no results can you help me get reimbursement or at least contact her to find out why she's not helping me
The absolute worst experience at the pearl vision in Murray Utah. The receptionist literally rolled her eyes at me and said stuff under her breathe. Literally the worst experience I've ever had. I will never return to any pearl vision and I'll tell everyone I know to do the same.
This complaint is about a doctor who made me think I was getting a contact fitting, but never said he didn't do Dr Meyer at Pearle Vision W St. Paul Minnesota. He is a crock and discriminated against myself for being military. I will be submitting a formal complaint.
Do not purchase anything from Pearl Vision I Repeat DO NOT purchase anything from Pearl Vision they are BAD BUSINESS can't get orders right at all!!!! They don't let you know about fees either util the lasr second what idiots the one in Goshen BAD BUSINESS!!!!! And they will not try to make things right when they mess up hot mess!!!!! Glasses not back in a timely manner like they tell you smdh!!!
Went to the Jacksonville FL., San Jose Blvd. PV today, I was completely ignored for 15 minutes, then I left. No one else was there except for the 2 PV attendants, one was on the phone the whole time, I was never even acknowledged. Will never go back there and will tell all of my customers ( I'm a vision insurance agent) not to ever visit there. Pearl Vision does not care about customers otherwise someone would have acknowledged my presence.
Deer Pearle Vision. I came to your store with confidence that I would receive good service and be able to obtain eyeglasses. However I I have nothing but frustration because not only did they not accept my insurance butt after paying for my classes 3 weeks later I have not received them. The Ferndale store 22757 Woodward Avenue Ferndale Michigan does not even give you satisfying reasons why your glasses are not back. You have a 30 day guarantee. 3 weeks have passed already.
No glasses.... Gary from Southfield MI
I purchased a pair of Versace glasses from the Homewood location approximately 7 months ago. I had no problem with them until last week they fell on the floor and the arm fell off! I visited the store, the sales associate told me that the arm can not be fixed because the spring had broken. Really? She offered me a 50% discount on the same replacement frame. But guess what? The frame were discontinued! Then she wanted me to purchase a different frame AND pay for the bifocal lenses to be put in them! There were NOTHING wrong with the lenses, why am I paying again for them? What a rip off! Only 7 months of wear, I paid near $700 for the glasses and they expect me to pay more money! NO I'm NOT!! I will NEVER go there and purchase those CHEAP frames EVER again!!!
Less than one year ago I bought a pair of eyeglasses. Actually I got two pair buy one get one free. Over $800. Not really a big bargain. That said, my day glasses have broken three times in less than one year. I would like a different pair of glasses obviously there are structural issues with the glasses that make them Fragile. I believe this is a manufacture defect.
Pearle vision in Watertown ny is a joke!! Manager Kim will not stand behind her glasses!! She recommended to me what I should get and they are junk!! I have been back 15 times in two mounts to get repairs done on a pair of frames she sold me that are discontinued ! My lenses fall out at least three times a day!! They keep trying to get me to get different frames and refuse to give my money back!! The people at Walmart know more about glasses than she does!!!
My Glasses that I purchased less than a year ago became scratched, I had paid extra to get scratch resistance on my glasses. When I went into your Livonia location were I purchased the glasses your sales associate who was the same women who sold me the glasses ask if I purchased the warranty my response I was never offered one. When you pay extra to have something done why do you ALSO have to purchase the warranty so it is done right? They did nothing to try and satisfy me or to fix my scratched glasses.My only option was to pay for replacement at full price.What does buying scratched even cover, since it will not work with the scratches I have you to fund my extra purchase of scratch resistance because I guess fixing them is not a option? Thank-You Calvin Williams?
The Jackson Michigan pearl vision is run by idiots my next step is to call my lawyer the idiots can't even order me new lens
For my glasses I paid for insurance they screwed up my first pair had to have them fixed in Grand Rapids wrong lens now the idiots
Can't find my right lens this is pure crap customer service no dam help what a joke.
This company is terrible! We were loyal customers for decades. THey closed the local store with no notice to the customers and worse, to the wonderful staff! Now they keep sending us letters to schedule an appointment at a location that is not convenient at all.
I have repeatedly asked to be taken off of their mail list but the letters keep coming.
THey don't listen to their customers, or former customers.
