RCI customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from RCI.

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Viewing RCI customer service reviews 1 - 25 out of 39
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18
Nov

Posted by Fed up


on 11/18/23 at 12:59PM

I just did a chat with Kayla P. on the RCI website. She was so rude and hateful. My phone kept deleting my chats and I restarted them 4 different times. I could not help that my phone was doing that. I tried to explain but she just told me to stop deleting the chats.
It's no wonder everyone you talk that has timeshare and is dealing with RCI, that they are complaining and unhappy.
I started the chat because I want to cancel my membership with RCI. She told me it had expired 11/22 which is incorrect. I paid my membership dues to keep my account active in 11/22 for another year and I have proof of payment.
However that's just an example of the trouble you have with RCI.
I still want my membership canceled. If anyone wants to know why, other than all these problems and trouble they put you through.....its because you can't go anywhere you want to go during tge time yiu want to go even if you attempt to book a year in advance. They cater to Wyndham owners. If you do get to book something that is relatively close to where you want to go, RCI will tell you on the phone that you are oceanfront but when you check in....AFTER they've done git your money and points....the resort will tell you since you are an RCI member and not a Wyndham owner, you'll be across the street facing the dumpsters. This has happened to us multiple times so we are done.
We will be perfectly happy going to our home resort everyone we go in vacation. Obviously we love our home resort or we would've never bought there and kept it all these years.

20
Jun

Posted by Cindy


on 6/20/23 at 1:45PM

ADVANCE TRAVEL contacted us to buy our 4 weeks of RCI getaways. They swindled me out of $1996 in promises of selling those weeks for 7200, knew it was to good to be true 5 months later nothing!!!! DO NOT TRUST THESE PEOPLE THEY JUST WANT TO STEAL YOUR MONEY!!! STAY AWAY FAR AWAY, DISHONESTY RUNS RAMPANT.

06
Dec

Posted by Extremely Disappointed


on 12/6/19 at 9:05AM

It was shocking to be notified yesterday by RCI that a long planned and reserved family vacation at the Wyndham Palm Aire resort had been canceled. Not only was this barely two weeks before the travel date, but was due entirely to a construction related event that should have been foreseeable by Wyndham and it RCI subsidiary. Since the family has committed to several thousand dollars of non-refundable air fares, there is the potential for a large amount of financial damages. This financial detriment is something far outside the bounds of reasonable risk and demands RCI and Wyndham find the means to avoid this financial harm.

We have considered RCI to be a reliable partner when we have made travel plans, however, this situation leaves us to believe there is a lack of ethics and integrity in your organization. When you create damages that could be reasonably anticipated and are solely due to your irresponsible behavior, and organization as large Wyndham and its RCI subsidiary should bear the burden of full accountability.

It is additionally egregious that RCI has made no attempt to rectify their wrong. No additional, accommodations or solutions have been offered. Several members of the family spent hours on the phone yesterday, after the abrupt notification, trying to find someone to help. Apparently, there is only one person (Beth) who is in charge of the situation. I have left several messages. I have not received a return call yet. And when asked what other supervisor I could speak to, I was on every occasion sent to Beth�s voicemail.

Is this the manner in which RCI conducts it�s business? I have never experienced such callous and unprofessional behavior from a company. I eagerly await a call from RCI to rectify this wrong. Thank you in advance for your attention to this manner.

15
Oct

Posted by Anonymous


on 10/15/18 at 3:45PM

Need to post an address change. Wanted to talk to a live agent.

04
Sep

Posted by Anonymous


on 9/4/18 at 4:39PM

Troy was very helpful renewed my membership to Platinum level he was helping me find accommodation in London England how will they let me know if something comes available regards Sue Goldenberg

26
Jul

Posted by Anonymous


on 7/26/18 at 4:19PM

I am 100% unhappy with RCI my Husband has been try to contact a Representative for a couple of weeks about a paid cruise and was told he had to book before November which is totally understandable when he called back he was told that he was not entitled which is not true he tried to contact the first person he spoke to and he's not returning any of his calls my husband has been getting a run around nobody calls him back this is called very poor business this subject has to be resolved soon or we lose our plans for a cruise as far as making reservations because all the cabins will be gone
Joan Ryan

28
Jun

Posted by Teri


on 6/28/18 at 3:23PM

I am a black member with Iberostar and have had RCI for over a year. I have been trying to get your promotional emails since March and still haven't received any. I keep being told it takes a month to update your system. I find this really disappointing. I was also told that I could just look them up myself.

29
Apr

Posted by Dr. Birch


on 4/29/18 at 10:02PM

This year l traded my condo share week in Coronado CA for the SurfSide Inn in Capistrano Beach.
I truly regrett this. Can't believe l paid extra for this mistake as the location is incredibly noisy both by street noise, including sirens of service vehicles, and the train next to it. The condo vibrates upon the passing of a train, which happens too frequently.

The condo itself is fine, JUST ALL THAT NOISE!!!

Anyway can l relocate tomorrow, after my first night here?

S.O.S.
I hope l do not have a nervous breakdown before you reach me.....

13
Feb

Posted by Anonymous


on 2/13/18 at 1:16PM

Worst customer service ever. Reps are incompetent. Don't know the correct information. Supervisor snaps at you when you complain. Been with this company for over 20 yrs and in the last two years I'm talking to people that are not even helpful. Spoke with many members that feel the same way. Looking for a new company. Hate paying for a service that doesn't help you

13
Feb

Posted by Anonymous


on 2/13/18 at 11:35AM

Worst customer service ever. Reps are incompetent. Don't know the correct information. Supervisor snaps at you when you complain. Been with this company for over 20 yrs and in the last two years I'm talking to people that are not even helpful. Spoke with many members that feel the same way. Looking for a new company. Hate paying for a service that doesn't help you

06
Feb

Posted by Anonymous


on 2/6/18 at 6:18AM

Each year I try to search for a holiday via RCI to try to use up my week that is banked with you Pine Lake England. Each year I am met with the same negative responses, there are no holidays available in England in the weeks that I want to accomodate myself, my partner and our small dog!!! So now I have a week that is due to expire on 31/5/18 that I am once again unable to utilise due to you only having 3 holidays available from 3rd or 4th of MARCH, i.e. when no one else wants to take the holidays because of course it is freezing cold in England and even moreso in Scotland!! This could fall under the Trades Descriptions Act i.e advertising something that just isnt legitimate. How can you help me RCI and redeem your reputation???

02
Jan

Posted by Anonymous


on 1/2/18 at 3:08PM

Totally frustrating. I am trying to book flights with my points and though am a platinum member, have been waiting over 3 hours on the phone and they do not answer. ââ?¬Å? your call is very important to us does not ring trueââ?¬Â?. Very disappointing, at least a call back option would be appreciated.

As I am writing this complaint a man by the name of Daniel finally answered and as I explained that I was writing a complaint here the phone got disconnected. Very peculiar. I hope someone will look at this review.

Dr. Adriana Bierman

12
Oct

Posted by Nate


on 10/12/17 at 6:07AM

Do not bother calling customer service. They do not give the correct information. You are put on hold and the next person is no smarter than the first. They are a money hungry institution that does not care about customer service. They are in it for the all mighty buck. They make the rules as they see fit to benefit themselves. By the time you start your vacation you will be broke, so what is the point. If you have Time Sharing I feel sorry for you. If you have a problem, RCI will not be there to help you. It is to bad they can speak with a forked tongue and get away with it. Yet we pay and pay. Try to sell your Time Sharing. That is a bigger joke. Now go and have a good vacation.

30
May

Posted by lyndaki


on 5/30/17 at 2:13AM

I am in the process of waiting a year for my account to close totally.
I sent the letter in to cancel in January but it has not been activated till 13th March 2017 for some reason.

I have received a bill for £29 (points saving fee) twice now, and I have been onto your staff by telephone twice now , explaining my situation .

I lost my husband in June of 2015 and no longer wish to take holidays alone, therefore I wish to cancel.
The first 2 sales staff I spoke to both understood my situation they said and assured me they would take the £29 charge off as I no longer wish to take holidays .
I certainly will not be wanting to save the points to carry over to the next year.

They obviously had not taken the charge off as today I have received another bill, this time with £33 added for late payment!. I thought this bill had been cancelled, the first time I thought maybe it had not been taken off in error, but now it has gone through for a third time they obviously are not doing as promised.

I called for a third time this morning and spoke to another member of staff on the telephone, she was very unhelpful and told me I must speak to you, the address she gave me for an email does not exist!
The more I have to deal with this the more upset I get as my husband and I used to love our holidays, but the thought of going without him is unimaginable for me.

Please can somebody finally sort this out for me and cancel this stressful situation.

Thank you

06
Nov

Posted by Disappointed, again!


on 11/6/16 at 9:18AM

I can never get through to customer service. IT is 10:15 am on a Sunday. THIS is when regular people have a chance to call in to Book their RCI vacations. CUSTOMER service is closed????? Really???? WHY????? I do realize that their employees need a day off, but this is a time when people who own RCI have a chance to search for vacatips and need their questions ANSWERED !!!! RIDICULOUS !!! NOW wonder I never can use my RCI timeshare..... very disappointed, again!!!!!

23
Sep

Posted by Anonymous


on 9/23/16 at 11:28AM

For years I have been getting calls from RCI. Most of the time they hang up on me. I have tried to get my number removed from the data base. This morning I got another call from Bill in S Carolina. I said may I ask you a question? He hung up on me. I have been trying to reach Corp of or customer service for over 1 hour. I give up!!

16
Aug

Posted by Anonymous


on 8/16/16 at 12:32PM

Do you have any idea what customer service is??

16
Aug

Posted by Anonymous


on 8/16/16 at 12:01PM

Why can I NOT get customer service?????

21
Dec

Posted by Anonymous


on 12/21/15 at 10:23AM

member number I signed up for Platinum membership in Late May 2015 and was informed that details of the scheme would be put in the post and should expect a parcel within 28 days. After I waited for about 6 weeks, there was no sign ot this package, so I called again and was told that it had been reorsdered. I heard nothing more until I received 2 parcels re Platinum membership in the post on 16th DECEMBER!!! Please can you explain why it took so long as the items contained therein couldn't have taken more than a few minutes to assemble!

Secondly, wheh I called to complain, I was informed that @hone calls now cost 5p a minute... outrageous. Pete McAlear

11
Dec

Posted by Anonymous


on 12/11/15 at 12:05PM

I have the RCI app on my iPad. For no reason, everytime I attempt to open the RCI app, I am pushed to the settings/twitter on the iPad. I do not use Twitter. I hate Twitter. What is the problem here

26
Apr

Posted by Anonymous


on 4/26/15 at 9:30AM

It is taking me 5 days to get a summary of my points! That is ridiculous. And they said it

can't be faxed. My fax is not working, so do I still have to get it on e-mail?

This is for the Villas, Tree tops, name is Rita Kirk or Robert Kirk,

Attn. Rita Kirk

09
Apr

Posted by customer service review


on 4/9/15 at 4:46PM

Maria - customer service.....an asset to RCI. Her supervisor was very inconsiderate. Maria connected me per my insistence to the "powers that be". Maria needs to be commended!!!

23
Mar

Posted by Anonymous


on 3/23/15 at 7:08AM

We filled in a survey on our recent holiday in Tenerife which was not what we expected. We had several " very dissatisfactory" selected and would like to discuss with someone these issues. Please advise

Thank you

09
Dec

Posted by Sasha


on 12/9/14 at 8:28PM

Very disappointed with our recent catamaran cruise. We exchanged two weeks for a 1 week all inclusive week of cruising. The boat was smaller than the other 2 Tradewind catamarans that were leaving the dock with our boat. Ours was overcrowded/overbooked with 12 people on board! We actually spoke to several people on the other 2 boats and were told both had an empty cabin and they were larger boats. The captain & his girlfriend/1st mate were extremely young (green) and did not have the gift for hospitality. They were very nice but it seemed forced, contrived and almost like 'we' were intruding on their space, their boat. The food was disappointing and since there were a total of 12 people on board, there was not much to go around. So much for all-inclusive. Same for liquor & beer. As a timeshare company such as RCI, I am surprised that you would use such a vendor as Tradewinds. I would not recommend Tradewinds as a cruise vacation when there are many other reputable good companies that offer the full hospitality that all vacationers are looking for. After all, we the vacationers and timeshare holders are ultimately the paying customer.

30
Aug

Posted by Heidi


on 8/30/14 at 8:09PM

I just attended a sales meeting on Sunday August 24th at the Grandview at Las Vegas. Our agent was fantastic, but his manager, Nancy, clearly has some substance abuse problem. I am a Registered Nurse and was very concerned for her. She was slurring her speech, glassy-eyed, and was hyperactive throughout her entire sales pitch. Please get her help.

Viewing RCI customer service reviews 1 - 25 out of 39
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