Roku customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Roku.

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Viewing Roku customer service reviews 1 - 25 out of 148
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02
Jun

Posted by Jerry or Amanda


on 6/2/23 at 3:25PM

By far, this is the worst service support I have ever had, and I have dealt with some pretty bad support. All I needed to do was switch my PBS from DC to my new home in Melbourne. I could not do that online, so I want to Roku, to change account, and then reload. Short story, I ended up in India support, who changed by passport, and did not help at all.

I could not log on to my account, as that password did not work, not did my old one. I tried three times to use the forget password function and nothing. I call the 816 number but they are only taking money issues, what a surprise. How do I get help?

Jerry Gideon 571 438 2485 [email protected]

21
Mar

Posted by Katelin


on 3/21/23 at 11:09AM

Don't call this number, as they will charge to long distance fees. Rediculous!

31
Mar

Posted by Anonymous


on 3/31/22 at 3:00PM

Roku screen on my phone won't accept my username and password. It continually resets to the previous screen asking for the same info again.

22
Nov

Posted by Sandra


on 11/22/21 at 11:45AM

yes i cannot reach anyone thru roku for help unless i pay a fee that is ridiculous i have a payment coming out on the 29th im trying to see if they will take it out today.i cant believe we cannot talk to a person. not right you want a survey its all bad cant speak to anyone to get resolved

25
May

Posted by RDA


on 5/25/21 at 8:35AM

I have tried numerous times to reach a Roku live person but not able to talk to anyone. It seems that Roku does not care about its subscribers. All I want is a new remote as I lost the one I was given when I signed on to it. This is a sham!

07
Mar

Posted by Anonymous


on 3/7/21 at 11:54AM

Had trouble setting up my new Hisense Roku TV. Now I can't get anyone to help me. I just need a pin Number to add more channels and I should not have to pay for that information. I am very upset with Roku. I can't even find a good working number to call for help.

20
Feb

Posted by Anonymous


on 2/20/21 at 1:02PM

I Tried To Get A Billing Dispute Corrected And Got No Where Fast.. I Shouldnt Have To Pay To Pay $5.00 To Get This Corrected I Tried The Fubotv 7 Day Free Trial And Cancelled It The Last Day. Now Im Being Charged $68.89 For Something I Dont Have And Found Out Its A Recurring Charge Is There Any Way You Can Help Me With This Please Contact Me By Email [email protected] Thank You Gidget Schrott

09
Feb

Posted by Marci


on 2/9/21 at 3:05PM

I am going to return my Roku device because I cannot get anyone to help me. This sucks. Your company sucks. I'm so frustrated I've been trying for 2 hours. To contact someone!

12
Nov

Posted by Anonymous


on 11/12/20 at 9:12AM

I cannot access my roku account since I disabled roku. Thought I was subscribing to Acorn., billed by Roku.
Roku is not accepting my email or password and options do not apply through
Roku support

03
Sep

Posted by Tjuana


on 9/3/20 at 11:20AM

Roku is taking money off my card three times a month after I unsubscribed from Roku. Whoever uses Roku app make sure you're not being over charged I'm taking that ass to court for my money. IDGAF if it a dollar I want my damn money back. Make sure to screenshot your payment like I did

04
Jul

Posted by Bart


on 7/4/20 at 7:22AM

I have been charged for a service that I had stopped on March 28th.

13
Apr

Posted by Colleen


on 4/13/20 at 10:02AM

I sent in. a Roku Express+ on March 6, 2020 and it was received by You on March 9, 2020 for replacement. It did not work when I open the box. I had a RA (replacement authorization) on the package. Today is April 13, 2020 and I have not received the replacement.
Your service up to get it replaced was good. But I have waited 4+ weeks and don't have My Roku.

27
Dec

Posted by cfarabee


on 12/27/19 at 12:39PM

Bull crap not paying 5$ to talk to someone maybe I should go with fire stick I just wanted my CBS all excess removed stop charges

10
Sep

Posted by RC in Houston


on 9/10/18 at 7:46PM

I upgraded to a new Roku box and need to reset my Showtime service. I don't recall my password and don't know if it is a Showtime password or a roku password. After spending 30 minutes trying to reach someone in the phone and trying every manner of options, I gave up. Every option tells you to hang up and go to the website. I tried to resolve my issue on the website previously and went to the next level to call customer service. Apparently, customer service DOES NOT EXIST. I have no choice but to cancel the charge are my credit card and sign up for Showtime through another method -/ NOT ROKU!

27
May

Posted by Anonymous


on 5/27/18 at 6:40AM

I am a customer of cbs all access. I have an automatic debit each month for the service. I noticed that you debit my account on the 30th. I would like this debit to come out on the 3rd of the month instead of the 30th.If you need further information from me.please contact me

Thank You



Deborah Hancock

20
Apr

Posted by Angelina


on 4/20/18 at 1:23PM

I have a element roku tv and the mute button got pushed and now will not go off its stuck on mute?????

13
Apr

Posted by None


on 4/13/18 at 3:09PM

What a bunch of CRAP!!! No way to speak with a REAL person. No email link, no chat link!!! Only phone number that actually works is recorded voice. What a "great" company!!

15
Mar

Posted by Buzz


on 3/15/18 at 5:16AM

how to reach a live person does not work, please update

02
Jan

Posted by Anonymous


on 1/2/18 at 7:09PM

I tried 3 different 1-800 numbers 1 rang 5 minutes with no answer the other 2 gave me a number which I called and waited, waited, waited, etc etc. PATHETIC!

22
Nov

Posted by Anonymous


on 11/22/17 at 10:42AM

Bought the new Roku Express Plus primarily for the increased speed while watching YouTube. Much faster! However, the video labels font size are too small! I'm not talking about the subtitles or captions, I'm refering to the menus labels that describe the various videos content. There is no way to change the font size in either Roku or Youtube's settings. This must be addressed with the developers to incorporate added features so people can customize their font sizes accordingly.

30
Oct

Posted by Anonymous


on 10/30/17 at 11:39AM

you guys suck, no live agent possible

13
Oct

Posted by Anonymous


on 10/13/17 at 4:47AM

I had money taken out of my bank card .from roku for share ..i have no idea who or what this is and want to get my money back

14
Sep

Posted by Anonymous


on 9/14/17 at 10:47AM

HORRIBLE customer service. I can't reach anyone at any phone number and they haven't helped me via e-mail. I need a person and am very frustrated.

27
Jun

Posted by Jack


on 6/27/17 at 4:58PM

When are you all gonna ship the roku premium that was ordered Monday?

08
May

Posted by Astv and press tv


on 5/8/17 at 3:14PM

Hello customer service.
My astv and press tv are not working, can you help me please?

Viewing Roku customer service reviews 1 - 25 out of 148
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