Supercuts customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Supercuts.

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Viewing Supercuts customer service reviews 1 - 25 out of 146
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13
Mar

Posted by Anonymous


on 3/13/24 at 4:04PM

I made appointment 4:15pm today and I got there 4:10pm at 920 Wolcott street Waterbury CT.
As soon as I entered door -hairstylist person ask me that do I have appointment, so I said yes.
And she told me that there are little behide - I was wait then 4 more customers came and they have appointment also. We all set and wait for our turn then hairstylist call someone has 4:45pm appointment person before me.
I almost wait an hour, I told them cancel my appointment - person ask me do you want reschedule it? Why even ask me that...
I need to know why bother make appointment this place.

08
Apr

Posted by Anonymous


on 4/8/23 at 12:58PM

I don't understand how I'm supposed to get an haircut when I expect to use my gift card and none of te franchises in San Francisco are set up to accept the gift cards. I visited a Supercuts on West Portal in San Francisco and had to spend outa pocket because my gift card was not accepted?

28
Nov

Posted by Anonymous


on 11/28/22 at 1:33PM

All i wanted to do was ask customer service a question. But all that kept being repeated was instruction, if someone wanted to leave a comment. But thats all I needed repeated to me for me to know there is No Customer Service. Shame on the companies who like yours, pretend to have it. I won't be doing business with companies that don't have Customer Service.

04
Aug

Posted by Tammi


on 8/4/22 at 6:20AM

Last evening I had a miserable experience at one of the salons in Roanoke. Virginia. Stylist look like she was miserable. I said I wanted a trim. She never asked if I wanted wash etc. Just put me in the chair. Didn't wet my hair. Just dry cut my length. Didn't touch any other part of my hair. I was in the chair about 5 minutes. I will never be back. If the employees look like they're miserable, perhaps they should get a different profession.

27
Jul

Posted by romknee


on 7/27/21 at 10:01AM

i live in oak run ca.,40 miles from redding ca..i go to the supercuts on churn creek and cypress,i could call and get an appointment easy before,now they don't answer the phone,because they are under staffed,,no one at the counter to take the call,,i am not going to drive 40 miles to get an appointment,,,i am going somewhere else,,where i can call an get in easier...i like the lady"Monica"she has cut my hair for years,,but if they don't answer the phone...i'm done

07
Jun

Posted by Anonymous


on 6/7/21 at 11:24AM

I would like to know when I can make appointment for my wife and I for Friday they told me that I can't make the appointment I have to call back on Friday morning when are you going to stop that I have to call on Friday the Corona IS OVER Q

05
Jun

Posted by SheRocksNRolls


on 6/5/21 at 6:49PM

What is the point of scheduling an online appointment at the Litchfield Rd & Waddell location if the employees, specifically Lisa doesn't honor your time? I booked an appointment for 6:30, when I was checked in it was 6:35 and Lisa told me there were 2 or 3 ahead of me.

23
Feb

Posted by Anonymous


on 2/23/21 at 1:36PM

North Reading Supercuts manager is a horrible boss treats clients and employees like crap will never go back to them again. Rude lazy and unprofessional...

22
Feb

Posted by Anonymous


on 2/22/21 at 8:21AM

Went to shop 3x on Saturday. 2nd visit I scheduled an appointment for 3:30. Went back at 3:30 was informed there was 4 people ahead of me and it would be 10-15 minutes. (Only 3 stylists working) I asked if my appointment and 3rd visit to the shop meant nothing? Was informed she didn't know why the appointment was made to begin with (?). I asked how long I'd need to wait for this appointment time and was told 10-15 minutes max. Long story short, I was called back to the chair 45 minutes later. My cut was done by the mgr. who didn't spray the hair. Cut it dry in about 8 minutes. My "appointment" was for a brow wax as well, that was less than 3 minutes. Total time in chair and paying less than 15 minutes after waiting 45 for my appointment. My hair is a mess and not anywhere close to the photo I provided. Ironically it's amazingly the same look as the other 3 ladies in front of me. None of which were happy with their results.
The manager spent more time photographing a highlights clients hair results than she spent on any of her next 3 cuts.
Sign in shop and out front offered warm towels with cuts. Not one client received anything ... we were ushered in / out no small talk no consultation on what we wanted ... overall a wasted day with extra mileage for a horrible cut from an overworked stylist with a could care less attitude. My third cut at Supercuts with 2x unsatisfactory results. I'm done with the chain ... now I get to wait a few months for this mess to grow out. Thanks for the extra mileage, wasted day, broken appointments, inattentive service and un performed promos. Just how I wanted to spend my only day if the week off.

03
Feb

Posted by Anonymous


on 2/3/21 at 9:15AM

To Whom it may Concern:

I am writing to you to share my experience at your Sparta location on January 28th. I have been a customer at Supercuts in Sparta since they opened. I go to the salon every two months and up until last week I have always been pleased with the service I received. On January 28th, I went to Supercuts for my usual appointment: wash, color, and cut. After my hair was washed, I needed to use the restroom. Mckenzie, the manager, who has also styled my hair for years, told me I could not use the restroom. I explained that I am a frequent customer, and that I am 78 years old and that when I need to go, I need to go. She once again denied my request. She was rude and not compassionate at all. At no point was I told that I would be unable to use a restroom. When I called to make my appointment, this was not mentioned, when I entered the salon, nobody communicated this to me. There were no signs anywhere notifying me of this. Had I known this, I would never have made the appointment. I ended up leaving the salon with wet hair in 10 DEGREE weather because I needed to use a restroom and could not wait until my hair was done and was being denied the right to use the bathroom on the premises. I am incredibly disappointed and shocked at the way I was treated. To allow a senior citizen who has been a regular customer for years (one who always tips generously as well) to be treated this way is terrible business practice. I am writing to make you aware of this incident and because I want to know if this is a new policy or if this is just this store. When I go to a supermarket or restuarant, there is always a restroom available for customers. I am astounded at the way I was treated. I would appreciate a response to this email. Thank you for your time.

Sincerely,

Anna Gonzalez Sanguinetty

13
Nov

Posted by Anonymous


on 11/13/20 at 8:52AM

I went to Camarillo location and waited a friend of the hairstylist showed up and she took him before me. In Spanish she said come on friend he can wait. I as a twenty year customer resent that. About 1:30 Wednesday. My Spanish is excellent and she didn't know that

07
Oct

Posted by Anonymous


on 10/7/20 at 5:24PM

The absolute worst haircut and service. I went to Supercuts 10/6/2020 in Stowe pa. My hair is uneven, my bangs actually look like a child cut them and instead of washing my hair the "stylist " used spray bottle. Yet I was charged for wash and cut. She also waxed my eyebrows and literally ended up going to another place same day because she didn't remove any hairs let alone not shape them. I spent $52 and I should have just thrown money out. I will let others know how terrible my experience was. I should be reimbursed. I couldn't see the actual damage to my hair till I washed it myself and looked in mirror to the uneven and unbalanced "style " I received

02
Oct

Posted by Anonymous


on 10/2/20 at 3:22PM

Had a very unprofessional young girl working at the East Haven, Ct Supercuts wish our President death after hearing he is now positive for Covid....my family and I will no longer patronize any Supercuts in the State....you know anyone is Entitled to their beliefs politically but that statement was downright evil, and I won't let that mindset contaminate me.

11
Sep

Posted by Anonymous


on 9/11/20 at 12:18PM

My wife and I were horribly treated by Hanna at the Bee Cave location. She had a terrible attitude and appeared to be angry when we arrived for our appointment. She did a terrible job on our hair and did not appear to be following Covid-19 safe precautions when she used unclean and unsanitized clippers And abraded my neck. I notified Supercuts a week ago but never received a reply.

12
Aug

Posted by Anonymous


on 8/12/20 at 8:38AM

Had been trying to reach the manager of the Guilford Ct store for over a month. Left 3 messages, asking to have our call returned. We were looking for information to purchase 50 to 75 gift cards for a local Back to School program. Our 4th call yesterday, was returned by the manager to find out that we can only purchase 5 cards because the store has no more than 5 cards. But we could order on line. tried ordering on-line to find we can only order 5 at a time. Since we are distributing next week, this request is impossible to fill. Had anyone helped us over a month ago when we first called, the Guilford, CT Super Customer would have had an uptick in business. I am extremely disappointed with the customer service.

15
Jul

Posted by Anonymous


on 7/15/20 at 9:53PM

It appears my earlier post got deleted. Supercuts (Hilo, Hawaii) is charging a Sanitation Surcharge fee of $3.95 in addition to Haircut & Tax. Don't be suprised if you get charged that fee also. So not right that the customer has to take on the burden!.. No advance knowledge of FEE until they ring you up and you see it on the receipt. Please advise cooperate as if you are aware of this.

06
Jul

Posted by Chalupasmom


on 7/6/20 at 4:33PM

I have been trying to find out why supercuts in Pittsfield Ma. Isnt opened yet. When it is opening, no sign on door, no one answers phone , impossible to contact a human at at level of this company. Poorest custome service I have ever seen...

11
May

Posted by Dale


on 5/11/20 at 2:59PM

Tampa fl trying to get hair appointment no phone pickups and no recording to give directions like the fl unemploynent

16
Feb

Posted by Anonymous


on 2/16/20 at 11:06AM

I made an appointment on line today and arrived 15 minutes before had signed and and sat down. When I looked at the sign in board i was number 7 which have been an hour and a half wait if not longer. when i asked the girl why she told me that though i made an appointment on line i would have to wait. I have used the on line service before with no problem.

i was at the sue cuts on pine island road in cape coral fl

23
Dec

Posted by Anonymous


on 12/23/19 at 9:26AM

I went to Supercuts in Boca Raton on Federal Highway this past Saturday 12/21/19 hoping to get a trim. I walked in and was greeted, sat down in the chair and the woman proceeded to bring a wooden ruler to my hair and said how much do you want me to take off. I appreciate accuracy but this was ridiculous, besides the fact that i have super curly hair I am 54 and never in my life...... The phone as ringing off the hook and I said "if you need to get that?" she said no its just a scam. hmmmm??? tension building. I said isn't there anyone else here to help you she said they are out back smoking and talking. I mean really SUPERCUTS get your S%$T together. I ripped my smock off and said I felt extremely uncomfortable and left. Probably never to return not even for product when Hair Cuttery accross the street sells the same stuff.. This was a reflection of your higher ups and hiring Standards -You obviously have zero professional standards. Sad because you used to be okay , now you're just horrible. I wouldn't be surprised if you're bankrupt in 1 year or less. Disgraceful Corporate Standards.

12
Dec

Posted by Ruben


on 12/12/19 at 7:30AM

Last night around 8:00 I went to Supercuts in Secaucus ,NJ and Normally I would get greeded and asked what would I like today? The problem was I was not greeded and the only person there cutting hair just told me to sit. That person had nobody. The place was empty. She made me wait for 20 mins. Then she comes over to tell me that if I can come back tomm because she's waiting for a customer to do a hair coloring!!! She could of taking me which would of taken 20 mins. She had the nerve to tell me to come back tomm that she closes at 9. Never again.Please do something!!!!

25
Nov

Posted by Anonymous


on 11/25/19 at 2:28PM

Hi, I am flabbergasted by the level of service I received today at approximately 1:20 PM from the Supercuts located at 1170 N Preston Rd #140, Prosper, TX 75078. There were quite a few customers waiting when I entered, and I attempted to register with their front counter system, which was insistent I provide personal contact details such as first and last name, phone number and email address. I did not want to provide this information and when stylist Cameron, who just finished with a customer approached the register, I explained I didn't want to enter my personal details into the system and she had cut my hair in the past with no issues. I also asked if she could let me know where I would be in line and I would gladly wait. She was insistent with a condescending look and raised voice that if I didn't provide my details she would not get credit for cutting my hair. I decided "okay" no haircut then.

As I was leaving, I turned around and heard her speaking with the store manager, who was attending to a customer behind a wall, going on and on about how she will not service me if I don't provide my details, and loudly where everyone can hear, to include me as I was at the front door, which is approximately 30 feet away. I then walked back inside asking that I be able to speak with the manager whose name I didn't get, and she approached me near where Cameron's booth is and without saying hello, or anything courteous, rather telling me without my details, no service and she too was loud so everyone can hear. I then commented my business is just that and I wanted to work this out quietly and privately, which they did not. I then commented I was not trying to be an "ass" because I didn't want to provide my full name, phone number and email address, and had been serviced by Cameron several times in the past with no issues. Even serviced by another stylist as of two months ago whose name I do not recall, and again, no issues. At this point, Cameron with broom in tow, stated loudly for all to hear, "you are making me uncomfortable" while walking to the front door, telling me, "there's the door, you need to leave". She then repeated this again in front of everyone demanding I leave, while the manager said nothing.

I served in the US Air Force, defending our great country and regardless, did not deserve to be belittled and disrespected, when all I wanted was a haircut. Both the manager and Cameron embarrassed and humiliated me in front of 8-9 customers? Both should not be allowed to work at this establishment, as both severely lack interpersonal customer service and leadership skills. The franchise owner of this establishment should be embarrassed for having employees who feel it is okay to mistreat a customer, especially when 4 of the 8-9 customers are children.

I implore all veterans to steer clear of this Supercuts location.

09
Nov

Posted by Anonymous


on 11/9/19 at 2:15PM

Hi, I was watching a new commercial campaign about Supercuts. I am glad to see that alopecia is a source of humor. I did not ask to be given this genetic defect. What is next make fun of the blind, deaf,or cystic fibrosis patients. Those conditions are also genetic. I receive enough harassment from strangers almost daily at work. As a physician, I am flabbergasted to now see that the corporate world plays on this genetic condition. I did nothing wrong. I served in the US Navy defending this country. I have saved countless lives as an emergency physician. I have married and raised two beautiful daughters. All while having no hair. Corporate greed knows no bounds. Thank you for making fun of both men and women that have no control of a medical condition. I have had alcoholic heroin addicts make fun of me for my lack of hair. Now when I watch television I get to experience the same ridicule. Thank you


Dr. Christopher C. Henderson MD

01
Oct

Posted by Anonymous


on 10/1/19 at 7:18AM

Your stylist did what she wanted to my sons hair not what was asked to do , she took it upon herself to do what she wanted and did not even apologize, I know his hair will grow back this is ridiculous and rude .

21
Sep

Posted by Anonymous


on 9/21/19 at 8:19AM

Yesterday I went to your Wenatchee Washington store so disappointed they open at 10 but at 10:10 the two women that were working were busy chatting in the back showing each other what they brought for lunch tasting each other's lunches while myself and another client sat waiting patiently finally after slowly strolling toward us the one worker still took her sweet time I will not be returning

Viewing Supercuts customer service reviews 1 - 25 out of 146
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