Read the reviews below to see the experience other people have had when dealing with customer service from Trader Joe's.
Please please please, I beg you bring in kite Hills almond yogurt to your store instead of these horrible tasting coconut cashew yogurts with negligible protein in them. In addition, please consider bringing in the lactose free green valley or is it organic Valley yogurts that are sold at Whole Foods and are lactose free so at least there's something palatable for people like us.
Dear TJs:
I am writing to express my regret that you are no longer selling your "Organic Sprouted Tofu". It has been a delightful mainstay of my vegetarian diet and I miss it enormously. If one longtime customer's appeal holds any value, I beseech you to reconsider it's demise.
Many thanks for your consideration
Was in the Trader Joe's in Chapel Hill North Carolina. I was with seniors and we all are taking precautions against Covid 19 by wearing masks. Noticed several employees not wearing masks or any facial protective safeguard not even face shields. This was after we had been in the store shopping for 20 minutes. Some of these folks were even doing checkout and stocking in close quarters. This is unacceptable. Trader Joe's made some excuse that they had special dispensation from masks but seriously from face shields too! Besides if that was the case they should be working either outside where the air circulates or away from customers. What's even more outrageous is that Trader Joe's had nothing posting as you enter the store warning customers - especially senior citizens - that they were allowing massless employees inside. Not only is Trader Joe's harming their own employees but they are doing the community a tremendous disservice. I will be spreading the word among my senior friends. Horrible. Tom Darling
I love this company and only wish they would offer more gluten free dessert products whether fresh-frozen, or fresh. They have the same 4 pack of chocolate cupcakes on their baked goods table, with the same 5 pack of cookies, all year round. The one exception is on valentines season they change the cupcake icing from white to pink. These are great desserts but can't they even just switch from choc to vanilla flavor cupcakes now and then? Lol
Hi!
I TJ's!
However, lately the produce has been watery or without dates!
Just asked a local store that shared an expiration date should be on the blueberries @ $7.99.
No such date! Also, after I tossed out...the blues in the store today dis not have a packing or exp date.
I give up!
Please advise!
Thank you,
Cathy
Hi!
On December 29, 2016, I was desperate to get at least 6 more of TJ's holiday Panetone treats.
Adolfo Paz, at Store #171 [Hastings Ranch), went sell beyond the call of duty by double checking for Panetones in his store AND called seven other stores to check if any of those stores had any Panetone. Although no Panetone was to be found, I really, really appreciate Adolfo's extra-efforts to look for them. Adolfo is one of main reasons I love and appreciate shopping at Trader Joe!!!
KEEP THE GOOD STUFF FLOWING~~~
Yoda Peony,
a satisfied TJ customer
I am a committed customer and this complaint will not keep me out of your fabulous store. I used Trader Joe cherry pie filling over the holiday and there was a cherry pit in the filling. Luckily I am the one who got it; was scared I cracked a tooth but no harm done! I did have to tell family and friends to take notice. I had two jars so do not know which jar had the cherry stone. I shop the Trader Joe on Peachtree, Atlanta, GA. I did not bother them with this issues since it would have to be reported to you anyway. Again, I am pleased with your stores and the continuity of professionalism from your employees but know you want feedback. Thank you, Debbie Martim
purchased the beef broccoli and sweet and mildly spicy.
The sauce was so spicy with red pepper flakes that it burned our mouth
and lips and spoiled our dinner. Server with fried rice with veggies.
Will not buy it again but usually had great meals from Trader Joe's.
Suggestion---leave the pepper flakes out and put in a little bag to
satisfy the buyers tast as to hot!!! or mildy spicy.
It is with great disappointment today when shopping at the Pacific Grove store for toasted oat bran that I was informed that this product has been discontinued. As it is a very important part of my post bariatric surgery diet this is quite distressing. As this procedure is becoming increasing refined and more popular, I hope that Trader Joes brings this important healthful product back soon. Sincerely, your customer, Kathleen Biersteker
I turned in my application that was handed to me by mike and filled it out he told me when I turned it in to ask or speak to him he ignored me and most everyone acted like they wanted me out of the store just because I was persistent. I am a customer also,even a manager called me said she saw me and let me know not to keep coming on there that they would call me if needed. I never felt so unwelcome never will shop there again!
My experience at Trader Jose located nearest to West Gate Shopping center the person by the name of Ben Kelly was so full of anger from having to deal with a person who return a item, and express this to me, I surely felt his dis pleasure and Just over all dislike then I felt attacked by another person who work there name unknown Yes I who has lived in the area sometime ago and was shopping at trader joes back in the early
90's
I visit Trader Joe's in different States, For Arizona I visit Phoenix and Prescott, my opinion is that the employees are performing an outstanding job. currently I have been a regular customer to the Trader Joe's in Springfield Virginia. All the employees go out of their way to help, they are performing at a superior customer service level. The Springfield store, store number 651 has one employee who deserves to be given a medal, or better yet a pay raise, he is 100% Customer Service Driven, he is able to interact with all the customers making the visit a pleasant one. In my 11 years visiting this store I have always observed a smile and a willingness to help. Please inform him of my opinion and or observation, His Name is Carlos Buten.
Hello, I was in your Oak Park, Illinois store on lunch today. I went in to purchase a case of your alkaline water. As I preceeded to get the water, from the stack, placed against the wall, under a fire extinguishers, that I thought would come from the wall, if I pulled at the water to hard, didn't , but the case under the one I grabbed, wound up falling on top of my foot. Imagine, 18 bottles at one liter each, landed on my foot. The manager, Evan, at the time came over, nonchalantly, as the other employees did, offering me bags of frozen peas and corn with a giggle to finish off the offer. As much pain that I was in at that time, I didn't see anything funny about that situation. I'm not saying that they're all standoffish, especially when it comes to people of a different skin tone, and I know that they're scripted with the customers. So, I need to know how this injury will be handled. I've done a police report, just to have it on file, so tell me, how is it handled from here.
Thank you
Joyce A. Carothers
I was disappointed to find my favorite coffee, French Roast for keurig coffee makers now comes in plastic bags, rather than individually wrapped. There is no way that after 10 days, the last pod to be used will be fresh. I used to buy San Franciso Bay coffee from Amazon and that's how they packaged theirs. By the time you got to the last pod, it just wasn't a good cup of coffee.
Hi Customer service, I usually appreciate Trader Joe's. But I would like to express my un- welcome experiences. An cashier forgot to put 2 items,which I bought them, into my shopping back. An cashier incorrectly entered item prices -he remembered his mistake and said "I forgot to erase one items $10.27 . Both mistakes occurred 2 days low and each times & I had to drive back and forth more than each 15mins. Before picking items (I need them badly) & making straight the receipt, I had to explain about them to TaderJoe's employees on phones. It was very unpleasant experiences-- doubtful, unfriendly, no any apology-- as if I did wrong things. I wish cashiers are trained better. thans
I stopped by Trader's Joe's to buy peanut butter... low and behold they have speculous cookie butter.Since they are always out of stock I decided to buy 2 dozen.So here I am @ the checkout counter and the
cashier -asked me"oh are you going to send it?"
Me-Hmmmm... I said why did you asked me that?
Cashier- oh it's because there is this lady that bought 100 cases to send it to the Phil?
Me- I am trying hard to hold back and just bite my lips.
Another cashier -are you going to send it to the Phil?
My cashier - oh you really are going to put me in trouble she said to the other cashier.
I am really getting upset and intimidated by their Q's.
I almost feel like being interrogated.So....
Me- are you asking me this Q's because I am Asian and of Filipino origin?
Cashier-She is making all this excuses now..Another cashier- Are you going to send it?
Me- I can tell my face is as red a strawberry now and
am really pissed off..
Me- Are You guys are racially profiling me because I am Asian?
Cashier- Trying to divert my attention"I like your purse,did you get it in Italy.She goes on and on..She
Rang up my purchases thank me and hand me my receipt.
This whole incident was being heard by other customers...
I talk to the manager,I guess my face says it all how upset I am,And I told her so that it's none of their business whether it's for my own consumption, gift or whatever it may be.
I am very upset that I feel like am ready to blow.But manage to be civil.I told the manager that I am a public servant and I treat people the way I want to be treated.
This whole experience is totally uncalled for.The manager offer me flowers, Choc. Or TJ's grocery bag.I thank her and said I can afford to buy it.She gave me all the excuses..but I still feel like I am being singled out because Of my ethnicity.
I will give Trader's Joe's rate of 0 on a scale of 1-10.
We live in a very diverse do community and I think people should be sensitive to how other's may feel.
I've shopped at Trader Joe's for years and have been impressed with the constant quality of your products. I have operated Hostess House Bed and Breakfast for 28 years and have relied on Trader Joe's.
However, the other day I purchased a package of Trader Joe's Cinnamon Raisin Bagels. The exterior was not golden brown, and the interior was not soft and chewy! Even worse than that the raisins were ground. The bagels were speckled with the raisins.
Please take a lesson from Winco, Fred Meyer or Safeway and sell a product that looks as well as tastes good. YOU CAN DO MUCH BETTER.
