Posted by Anonymous
Now you are only doing self service only. I am not an employee and I refuse to do work for free. I have always bought beer and beverages from your store over supermarkets. I guess I will have to start stopping at 7-11
Valero customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Valero.
18
Nov
25
Oct
Posted by Anonymous
I will never buy from yiur Valero again. I purchased my grand-baby1/2 gallon of milk on 0ct 24, about 11:25 pm.. The store number was 2742271. The man didnt give a receipt. To be honest we didn't think much about the receipt. We needed the milk for morning for my grand baby. When we woke up and I opened the milk it has chunks in it and was sour. After I got off of work and tried to exchange it. First she said I couldn't without a receipt. I told her I had it on my phone because I paid with cash AP. She said that was not good enough, and I should of brought it back last night. I tried I explain to her we didn't try to use it until the morning. The milk has a date of Oct 25, which was not expired when we purchased it. I was not asking for my money back, and just wanted yo exchange it. No where in your returned does it say I can not exchange it. I get it not a lot of money, but the principal that I spend so much at this location, but never again. You have a competitor right across the street. You have lost business, but I sure you don't really care.
15
Jul
Posted by mystang52
Their customer service stinks. After getting the app, I got an email offering 30 cents discount with first fill-up. I never got that discount. Sent them an email, with all of the details - NO REPLY. Called them, and the Rep said that "the offer expired on June 30."" When I told him the original email was sent July 5th, he then switched gears and said "oh, Valero reserves the right to withdraw an offer at any time." I told him I wouldn't waste any more time, they had my contact information, and there are literally dozens of other brands nearby I will be using instead.
19
Jun
Posted by Anonymous
305 N Guadalupe St, Santa Fe, NM 8750
I bought gas at this location at 9:45 pm. There was no employee at the store. Door was locked. I wanted a receipt for my purchase. I am also unhappy that the window's on the pumps are often scratched to be unreadable . Last when I ask for a receipt the pump does provide one. For all the Money I spend on gasoline, you the owner of the pump's could at least maintain the in a proper manor.
13
May
Posted by RC
If a Valero/Circle K has two prices on their sign, cash/credit, why are they allowed to charge cash paying customers the same credit price?
The cashier states the only way to get the day price is by signing up for the Circle K easy pay card.
This is like extortion...
How can it be stopped?
23
Jan
Posted by Roving Reviewer
What a SCAM!! bought a gift card at Valero, didnt give it out so tried to use it card won't read, now Valero says its not their problem contact Fas Mart, but they have no #. Found a # myself they never call back or email back. DONT THROW YOUR $$ AWAY ON A VALERO OR FAS MART OR GPM INVESTMENT CARD.
12
Nov
Posted by John
This Valero station is located at 320 West Grand Ponca City Oklahoma 74601..On November 12th my wife and I went to the this location to get some candy for her and cigarettes for me. We were a little low on cash so we asked to do a split pay on 2 cards. The attendant did not know how to do it so I asked for the managers help. This really upset her. I suggestedv that she train her employee how to do a split pay and at that point she told me not to tell her how to do her job and told me to leave the store. I asked her for the district manager name at that point she told me she was the manager and owner. This Lady to was very snappy and rude.. I will tell all my friends to shop elsewhere. I will not return for that kind of treatment.
15
Mar
Posted by Gene
This long-time, nearby customer is DONE with the Valero 303 Food Mart in Arlington TX. because of numerous non-working and unreadable gas pumps that fail to give receipts. Friday, I tried 3 different pumps that read my card, instructed me to select a grade, remove the nozzle and start refueling. Immediately, without pumping a drop, the screens read,"Thanks for your business." That wasted a lot of time, was highly annoying, and meant I had to travel to another station. Why in hell do you allow a station like that to remain open?
24
Mar
Posted by Anonymous
Several times I have gone into a Valero near my home for coffee several times they will only have one type of coffee even though they have 4 machines to brew different types..now when asked if they will brewany more coffee their answer is always no ..who drinks decaf... I would think they would have decaf and regular at all times ... Why wouldn't they ? So I have to drive to McDonald's to get my coffee to start my night shift a big inconvenience ..
22
Feb
09
Jun
Posted by Brenda
My family was visiting visiting Port Isabel, Texas and we stopped to get gas. My husband went inside to buy some drinks and pay $15 of gas. He mistakenly said we were in pump 4 instead of 14 but the attendant looked out the window and clearly saw we were parked in pump 14, but went ahead and set up pump 4. When my husband got back to the car to pump gas, it wasn't working. He quickly went back inside to to correct the mistake but when he walked in, the attendant pointed to another worker and said, "that's him" because he didn't want to assist my husband. They told him to go ahead and go to pump 4. We drove to pump 4, but someone was pumping gas there already. We asked the person if the pump was pre-set. He said no, he was using his card to pay for his own gas. I went ahead and got off the car (being 8 months pregnant) to see why the attendants weren't being helpful. The manager took us to the back to show us the cameras to prove to us that it was my husbands mistake for saying we were in pump 4 and not 14 and that he couldn't give us our $15 worth of gas. He refused to refund us our money or give us the 15 dollars of gas we had paid in cash. I stormed out furious stating that it was very poor management and that I would be contacting corporate about this. This is STEALING! They pocketed $15. The workers we spoke to were RENE and JOSE from store #2284. I still have the receipt showing proof of payment for gas which we NEVER received.
06
May
Posted by Carmen
Date 5/6/2017 I was inside one of your valero's a soon as I walked in I had a terrible customer experience. And customer service . Me and my 3 children and 2 family members walked in , my 4 year old was on his bike and was told to leave it outside . I felt like the lady was targeting me but I said ok and we took the bike out. Kept shopping for my kids I dint mind , walked to the ice station made a lil mess and decided to clean up after my self as I try to get some napkins I felt weak and had to faint as part of my pregnacy I leaned on the counter to avoid falling . The employee told me to move because she had to clean the counter never once asked me if I was ok or if I needed help. I fell and faited hitting my head on your property . Woke up to the lady being rude telling me if I needed an ambulance I said no I could just sit it out and she said I couldn't be on her floor that I had to get up or she was going to call an ambulance . I forced my self to get up but I couldn't get up I had to sit back down as I felt like I was about to faint again. I got up 5 minutes later and proceeded to the check out to pay for my stuff. This lady had the worse customer service !! Please make your employees awear of the things they have to do to satisfy a customer I felt forced to move when all I needed was to rest for a couple of minutes . I don't have a name of the lady she was old and African American lady was not able to get a name the location was near holly hall
23
Mar
03
Feb
Posted by [email protected]
I was just st a store number 1503 and I got some nachos well the cheese machine was low I told the clerk. She removed the cheese bag and poured the old cheese into the chips she poured a lot which was okay but then she charged my an extra 99 cents for the cheese. Now if there is a limit then the cheese should come in cups however the cheese was old and was non pleasing very disappointed never again will I be buying nachos at Valero store if I'm going to get the old left overs and then having to pay for it. You should be ashamed of yourself for treating hard working customers like that the clerk name was Ida she said I had to buy the nachos because I opened the package which is true but I should have not have to pay for old cheese
15
Jan
04
Jan
21
Oct
15
Oct
10
Sep
Posted by Anonymous
I live in Rio Rancho, NM, very close to the Valero store on Southern and Nicklaus. I was holding several drinks in my hand (there are no mini hand-carts) someone else gets to the front of the line before me. That person wants cigarettes that the cashier has to go to the back for, then when she finally gets back the guy wants to take his time selecting lotto picks. This is all happening while the other cashier is making a plate of nachos, waits until the person at the other register is almost finally done to eventually offer to ring me up. By that time, she really wasn't doing me any kind of favor. She saw me there the entire time, and it was an inconvenience to her to stop what she was doing to help me. At the end of it all, I was the one that was inconvenienced....
23
Jul
30
Jun
Posted by Anonymous
Location; 2710 N Hwy 190, Covington, LA
June 30, 2016 @ 12:00p.m.
When in store to make a purchase; placed my money right by the cashiers hand.
She told me to pick it up and put it in her hand. This is were I also get my gas and usually make a purchase. Last time; too many Gas Station that don't have rude cashiers;
07
Jun
01
May
Posted by Abel
I went the valero in universal city. We walked in way before 9am waited for the cashier to refill the cappuccino machine she walked over didn't refill it and instructed someone else to refill it. We for over 30 min to finally get our cappuccinos cause they needed to refill it. We still had to pay for our free cappuccinos we paid 12 bucks. It's not about paying for it. It's the Customer service of the cashier knowing we were waiting on them for our free coffees and because of that we past up the time frame. I don't think we should've paid for it. I understand about complaining about free coffee after a spurs playoff win free coffee is hectic. But come on providing customer service especially when we are waiting on a rude person who obviously didn't want to do her job. Just honor what is obviously advertised free coffee after a spurs win. Do your job. Thanks for reading.
10
Apr
Posted by Anonymous
Very disappointed in lack of response fro manager at y0ur location in Keller Tx N Tarrant Pkwy. Experienced damage to right side of vehicle on 4-9-16in carwash
Need to replace 2 wheel covers and paint 2 inch damage to right front fender well. On Saturday was told manager would call 4-10....Asst took picture sof damage
I called 3 times on 4-10mand was told Mgr was outside. This is not major damage but my car is 1 month old. Mgr will not speak with me to find out how to file claim.
28
Mar
Posted by Anonymous
Dear Sirs;
I went to your store in San Antonio at Culebra and Les Harrison on Monday Nite at about 11:00 PM. The store was locked up early and the attendant was sitting in her mustang in front of the store. I asked her if they were already closed and she said no, so I waited another couple minutes and asked how much longer she would be. She told me to hold the F**K on. I left and went to the Shell Store across the street to buy what I wanted. I really dont care if anything is done about this kind of customer service as I will not go back into that store again. I figured I would let someone know about this.
