Read the reviews below to see the experience other people have had when dealing with customer service from Zara.
Not just today that is 4 days after Christmas and Zara is having a sale, but ALWAYS the lines to pay and the time your customers have to wait makes for a HORRIBLE CUSTOMER EXPERIENCE.
Zara in this location has very few registers. The store services women, kids and men. Register employees must tag, hang up and store all returned merchandise - all while there are 20+ people waiting to pay. I don't for a second blame the hardworking employees at this store. I blame your processes and procedures that makes me, and many others I might add, not shop in your store. I unusually peek in and look at the long lines and DONT STOP IN.
Survey your customer base and see if they don't agree w my assessment. Zara is a multi-billion company. Come on- you can do better than this!
I purchased a coat at Zara at the Barcelona airport on 10-16-17 as I needed a warmer coat for a trip to New York this weekend. I wore the coat and the entire weekend I was losing fringe from the edges of the coat. I love the coat but am afraid after much more wear it will be "fringe free" and look awful. This should not happen. Unfortunately, when I received my VISA bill I paid it and threw away the receipt. I have a VISA bill. We were on our way out of Spain so my husband finished all the euros he had and paid only $12.54 on VISA. I have that record. Please advise what I should do. I live in Ft. Myers Florida and there is no Zara store near me. Thanks for your prompt attention.
Telephone number you advertise does not work , I bought a top from Zara blue water and need to take back I can't get there and bought on my card how can I return ? My friend had said they are going to blue water Sunday can they get s credit note if they take back on my behalf ?
Bought boots from the Zara store located in Philadelphia. A week later my purchase, one of the boot ripped. This was an on-shelf product so I assume a lot of people tried it on (which may have caused the damage). I did not have the receipt. I thought I was able to return it back to the store since I made the transaction through my credit card, however; it was not saved in their informations system. I didn't even want to return the boots, I was seeing if there was a possibility for an exchange and they completely ignored me by saying NO. I consider this as stealing because I barely got a chance to wear my new boots and they were already torn apart within a week. This is completely ridiculous. Although I did not have a receipt, I'm pretty sure there was other ways to look up my transaction (barcode, credit card). This was a lesson learned for me and I will NEVER shop or recommend anyone to shop at Zara anymore.
Hello
I received my order today and I would like to return because the size is wrong. However, the problem is I can't use any methods nether websites because I don't have account nor link that was sent . Because I didn't receive the conformed Email what I ordered .
May you help me!
Best,
Areej
Very bad customer service
Did not accept my return because I removed 1 small tag from inside of the pants. I brought it with me. Even after they refused to take it, I asked for at least a discount on the new pair that I was going to buy,and here they said no again.
Would I return!
NO!
Oh, also, I came in the morning, and their door was locked., I looked at the security guard showing him my watch that displayed 10:04 am., he just pointed to the register where the staff meeting was help. After management and staff acknowledged me, they continued their meeting,making me and already another customer wait. The door opened at 10:06... Great time standing by the doors of the store that had to be open by then
zara USA online service is the worst that I have ever experienced. it sends wrong cloth, it did not send right order even I sent back the wrong order and UPS has the record. You have to wait to receive the returned wrong cloth before you send my real order, but too late, my order was out of the stock after more than a week waiting. You do not return my money, but sent me a gift card to bound me to your store. Each time when I called your interpretative could not find the track number..... what a shame, You do not even have a place allow customer to rate your cloth and server! so much worse then AMAZON and J. Crew.
I never shopped at this store. I didn't know this place existed. Three illegal purchases were made in this store with my stolen cedit card. On December 7, 2015. I have filed claims with my bank, police department and FBI to have this company investigated. You're a bunch of Thieves and you will be caught
