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i have just come back from the tcf mpls new brighton blvd location. I first stopped by at 9 am to collect for services rendered with a affidavit of collection. Atfer waiting 20 min i was asked to leave my number and they would call me back when they have an answer.I am a funeral director and collect assets in this manner many times a year. I left the death certificate a copy of my bill and the affidavit of collection. 3 hours later I returned to your branch only to be told that they will not help me because there is no way for them to know if there are any surviving family members.

It doesn't matter if there was because I have fullfilled the legal requirements to collect from her estate.

The problem is only escalated because Mrs. Bender Acct # 68527o4380 has no family that we the funeral home that handled her services know of. She was burried by county assistance that willnot pay us anything untill we can provide a bank statement from you (that the county has already informed me has no money in).

I personally close accounts at wells fargo and US bank several times a year with minimal difficulty. Everytime I go to tcf I run into this problem. This is the main reason why my company will not consider banking at your firm. I would appreciate it if somebody who knows the laws regarding affidavits could educate your bankers and someone could call me back so I could get the statement I need to close Mrs. Benders account.

Robert Hunt

Owner


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