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I ordered 4 items wrong size for my 11 year old wanted to exchange for a size S instead of XS I used $10 off coupons so jus paid shipping for all four items .. as instructed I sent in order as instructed I wrote exchanging for a size S jus to get an email telling me because the item were used with $10 coupon promotion I will not be receiving items or refund since I only paid for shipping according to them I can't speak to a manager and I could only email and still not getting my stuff or money what a waste of $30 on shipping n store can't do nothing about this either THANKS HOLLISTER


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