Flag Discount Tire Customer Service Review

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As a customer of Discount Tire for decades I have always been treated by courteous professional personnel and fair prices. I must say that with the closest store to my home at 64th at Ward, it has typically been convenient. However with my last set of Michelin tires this store was NEVER able to get them balanced correctly, and even then they make it clear that they are always really too busy to provide any customer service. They encourage you to leave your car unless you can wait one or two hours. Today the tech staring at his computer while I patiently waited finally honored me with his assistance. I asked if he could rotate my tires and with his best little B imitation replied that it first depends on if the tires are even worth it. After inspecting my tires, he found ONE that was not worthy of even touching. ALL THE TIRES WERE WITHIN SPEC but the side was worn unevenly. That typically requires at least probably two new tires in this case. He first claimed that he legally could not work on this tire and after calling him on it, then he claimed that it was store policy. Great way to sell tires you don't need. In any case, the next closest store is at 92nd and Wadsworth and These guys are soo much better, plus they know how to balance tires right the first time. BUYER BEWARE. IT IS WORTH THE EXTRA DRIVE TO GO TO THE NEXT CLOSEST BIG O OR ANY OTHER DISCOUNT STORE. 64TH AND WARD IS TERRIBLE! Their customers are treated like idiots.


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