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I purchased a rather large couch and ottoman from Ashley Furniture about six months ago. It looked really nice on the showroom floor. The delivery company (contracted third party lowest price company I'm sure) Showed up to install my 500+lb couch with no hand truck or lay down dolly or lifting tools whatsoever. I was the last stop on their ridiculously overloaded work day. By the time they reached my house their power tools were dead. Since I wanted my furniture I had to loan them my power tools and four wheel lay down dolly. They proceeded to struggle to get the couch in the house with the equipment I loaned them dragging the corner of the couch along the ground almost the whole trip into the house. Even with the power drill I loaned them they still failed to tighten all the legs on my couch and ottoman. So day one I was very unimpressed by the company from whom I had purchased my furniture. Yikes! Well with the install ordeal over and the couch in the house we were relieved and excited to have our new couch. Fast forward two months and the cushions started breaking down and the covers started wrinkling and stretching. TWO MONTHS! We noticed several things which I would call defects but apparently Ashley begs to differ. Zippers were in bad places which rub on the back of my knee when sitting, the cushions got all wavy and worn down. We spent a lot of money on this couch and my wife and I are very disappointed. Luckily we bought the lifetime Warranty. Ashley sent out a Specialist and they agreed to replace the cushion pillow toppers which were wearing down. The same thing is going to continue to happen with the new pillow tops and we will just have to keep getting them replace every couple months. It's been two weeks now since Ashley told us they shipped the pillow toppers. They were also supposed to contact us to make a date for another specialist to come install the pillow tops. Still no call. Terrible company as far as I'm concerned. Over priced cheaply built junk. Looks nice if you don't use it.


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