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I am a Platinum Customer and have mostly been pleased with Macy's but their behavior during COVID19 is appalling. I returned items by UPS, they were received. The note on the account says processing refund, please allow 3 -5 days. It has been much longer and they are hiding behind COVID19 to give poor service. They are not accepting any emails or phone calls on the subject. I will wait a few more days before making a claim in the Court at which point I will want costs. I have no choice as they are not accepting calls or emails. They may not keep my money and not discuss it.


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