Posted by Anonymous
It is awful you never what you will get half good or awful!!! Some channels work and some doesn't!! Do I get a discount on my bill?????????????!
Cablevision customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Cablevision.
05
Dec
01
Oct
Posted by Anonymous
Your office refuses to schedule a technician to remove an unused cable line that is attached to my house and telephone pole but laying on the ground causing a tripping hazard. The reason given : as a non customer not having an account number the repair cannot be scheduled. HELP!!!!
04
Oct
Posted by Anonymous
I had the most wonderful experience with customer service guy by the name Enrique from the Bronx, he answered all my question, very polite, very very friendly, he truly deserves a good raise, thank you more guys like him are needed, I am from Newark nj, Thank you Enrique keep up the good work
16
Feb
16
Sep
16
May
Posted by Anonymous
Do I understand that WMBC will no longer be showing Korean Dramas during the week and on weekends? I started watchung KDs because of this station I also enjoyed the Korean health programs onSundays at 8pm with the English subtitles. I hope you can reconsider if this is true that there will be no more KDs. Thank you.
02
May
Posted by Anonymous
Do any other Ranger fans have the same problem as me every year where just around playoff tim Channel 408 mysteriously goes on the fritz- freezes, scrambles or just plain blacks out?
How about offering us free Hockey channels for a month until you can figure this out? I am tired of being denied access to channel 408 MSNBC due to a diagnosed issue by your servicemen, "Not strong enough signal" to my house. Why just this channel and not other channels?
05
Feb
31
Dec
Posted by Mel Fabrikant
Finally a phone service person, David, came. He was Cablevision service personified. David did a thorough job of checking my phones including a visit to the apartment building shared cable/FIOS closet where he removed the danger of another 'ground' hum.
While I can't say much good about the support people and dispatcher that I just encountered, I will give David the highest marks possible!
30
Dec
Posted by Anonymous
IMHO, Cablevision has always been tops . until today! My phone developed a hum last week and I e-mailed it in on Saturday. Told rep that there was an impending death in the family and I needed the phone. When no one came, I e-mailed today and was told that I had refused service.
What idiot would refuse service with an impending death and a need to use the phone . not me! Had to push to get them to rectify the error .. was told they would schedule me for this evening. Cancelled all appointments to be here. Just received a call on my cell that they would not honor that commitment.
The person died today and I have numerous calls to make . using my cell is too expensive for my limited senior citizen budget!
02
Oct
28
Sep
17
Sep
25
Aug
Posted by spam
Rip off alert. Went to turn in a cable boxes & was told TV wouldn't work without it. Totally false!!! They are lying, period!! Rep Refused to take it back WITHOUT CANCELLING SERVICE!! Each box w/remote cost $7.00+ tax. Called spoke to supervisor who apologized and had rep come pick up box w/remote and apply credit. Think cable is purposely advising its reps to tell the public the wrong information.
21
Jul
11
Jul
09
Jul
19
Mar
Posted by Anonymous
The new guide format is lousy. It is more difficult to read because the fields are smaller and there seems to be no way to DVR the same show every week with one process. I assume that if enough customer complain you will revert back so I will not leave CABLEVISION unless the change becomes permanent. If it does I will leave. Please forward this complaint to the proper department.
26
Jan
28
Dec
Posted by Anonymous
I have had intermittent connection problems for the last 3 days. This has been a big hit to my business and online activities. The gentleman they sent out was able to quickly find the cause of my problem. It wasn't my modem which the guy on the phone said was the problem.
Turns out a previous installment was hurting reception the whole time. Which would explain years of disconnections, reboots, etc. Travis was a very big help and even arrived a whole 3 hours earlier that expected. A real go getter and he knows his stuff.
27
Dec
Posted by Anonymous
I agree, they don't know what they're doing there! I too waited close to an hour for an operator to answer my call. Then she couldn't address the emergency of the problem. She wanted to have the emergency wait til the next day after 1pm, when I called it in the morning!
They can't even pronounce even the most basic names either.
27
Dec
Posted by Anonymous
Your Customer Service really stinks, unprofessional! First of all without any exaggeration, I'm I called at 11:20am with a sYrvice wire issue,it's now 12:41pm and I'm STILL waiting for a customer rep to assist me!
Doesn't anyone know anything about performing their entitled job. As busy as you may get, a WHOLE hour waiting is DEFINITElY NOT ACCEPTABLE.You're wasting my valuable time, how can anyone get repairs/services/anything if you answer your customers. WTH are you guys goofing off there. You should get fired; I'm sure there are plenty of people needing a job that could replace slackers!
You guys could even make the Pope get an angry mood !
19
Dec
Posted by Anonymous
Spoke to some very nice customer service people tonight. HOWEVER I stayed up until 2:00 to watch one of my favorite movies. The "emergency broadcast system warning" came on 4 times in the first 1/2 hour of the show. All I could get from them is "it's mandatory". OK one is mandatory not 4. They kept saying yes IT IS mandatory. Couldn't even get them to see how stupid that sounded. Why would customers sign up for a movie channel when it MAY be interrupted 4 times in an hour?
10
Dec
Posted by MyCatsMean
My modem disconnects for no reason, taking down my internet and two phone lines. Sometimes, it reconnects on its own. Sometimes I must reset it by disconnecting and reconnecting both the power and cable. When the modem goes down, the power and downstream lights remain steady while the upstream light flashes. All other lights go out. The modem was a Motorolla SurfBoard model that was several years old. On 03-Dec-2012, I went through the troubleshooting process and was sent over to the Service Dept. I made an appointment for 04-Dec. The tech replaced the first splitter, which has its high output leg going to the modem. Afterward, he said all the modem's readings were nomial. Fifteen minutes after the tech left(at 11:10 AM)the modem disconnected. A different tech came on 05-Dec. He said the modem's readings were way off and replaced the modem with an Arris TM822. Afterward, he said all the modem's readings were nominal. On 06-Dec, the new modem disconnected at 11:15 AM. On 07-Dec, a third tech came out. He said everything was fine and that he would refer the matter to the Field Dept. I asked if I would be conntacted. The tech said no. I asked how I would know if the problem had been found. The tech said the modem would I would know if the modem does not disconnect again. I asked if there was someone I could call. The tech said no. On 10-Dec, the modem diconnected again at 1:40 PM. This time the service rep put me through to Steve in Tech Support. Steve was the first person I have spoken with who seemed to know what he was doing. He said he could see a transmit problem from his end. He set up a fourth appointment for 11-Dec between 8:00 and 11:00 AM with (hopefully) more experienced tech personnel who will be able to address the transmit problem. We ended our call before Steve could receive a confirmation for the 11-Dec call from lead personnel, but he had high confidence. We will see...
23
Nov
Posted by Anonymous
I have been calling them for weeks because since the storm the cable lines are blocking my driveway. Because I have service they don't give a crap. They have sent someone twice but because they are not in a bucket truck they can't fix it. They just give you the run around when you call. I am going to switch to Verizon.
