Read the reviews below to see the experience other people have had when dealing with customer service from GameFly.
I understand your company is a business and you protect yourself. I Also protect myself. I made a loadable card, just to do business with GF. I received a 2nd and final notice about my account, in the same day! Also, between those emails. I responded that this would be handled. Sorry, I didn't handle it in a hour. If GF wants to cancel my account, go ahead. I'll do my part tomorrow. If GF can't wait, bye!
This is so frustrating I've been calling for days either I've been on hold for hours or now your automated thing keeps saying the short message and hanging up.. your website has messed up my information I need it fixed.. Its saying my billing information doesn't match my card information and I know it does and It matched also on everything else.
Hey my name is William. So I sent you a game back like about 8 days ago and it don't even say you have recived it. Or anything and it's been going great I send it bak two three days top you send me a new one however that is not how this time was and I honestly need to know if you have it and plan on sending me a new game any time soon.. Cause I'm kinda getting annouyed with the fact. That's it's never tooken this long to get a damn game. It's always been like I said one two three days tops till you atleast recive. It. And then send me a new one and I haven had a update at all saying. That you have recived it. Or anything please let me know. ASAP! Thank you.
I recently canceled my account while still having a game out. Got an email from you guys telling me to just return my game within 7 days for a refund of 1 month. I sent it in the next day, got my refund. Then 2 days later I was charged for another month of your service and shipped another game. I've checked your website I'm still not a member so fix this garbage I will just deactivate my card if I get charged again.
Please help me, by shipping the games I purchased online at Gamefly website ,for my Grandson's Wii console . The games were,Bully Scholarship Edition, Harry Potter. 5-7 And Lego Pirates of the Carribean, I thought I was purchasing these games for a Wii console, and was waiting for respondence to be shipped to me .Can you change that order to those same games to be shipped to me? Please contact me at
I've been with gamefly for 5 years now and I've only had one problem which one of the games they sent me got lost in the mail but they immediately shipped the game to me again. Other than that small problem I have had 0 problems with Gamefly and I am a happy customer of their's
I put my credit card info in and registered, they immediately suspended my account saying there's a problem with my account and charged me 15.95 for my first free month, I cant get in contact with anyone on the phone or online I believe this is a scam and will get my money back threw my bank.
when i first signed up for my free month trial the first game my son got he could not play because he needed a extra hard drive for xbox. i sent that back and a week later they sent a ds game he never asked for and he did not have in his game q.so i email gamefly about it and they said they did not have the game he wanted in stock so they just sent him the ds game.which my son do not have a ds console to play it on.so i sent that back and then a week and a half later they sent me another ds game. i want to cancel my membership immediately.
