ProFlowers customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from ProFlowers.

Leave a Comment
Viewing ProFlowers customer service reviews 1 - 25 out of 167
Next »
24
Nov

Posted by Sunflower


on 11/24/22 at 6:05PM

Sent a floral arrangement to family for Thanksgiving and they never
received it, although I received confirmation to the contrary, indicating
it was delivered the day before Thanksgiving, 11/23/2022. Either the
delivery person ripped it off or I was sent incorrect information. Customer service claims they will make it right by delivering it FRIDAY! What? Thanksgiving is the 24th. I thought it would be a nice
memento since we live thousands of miles away and could not join them.
Once again, I guess I thought wrong! I am just sick beyond words
Have always used Proflowers in the past with no problems but, of course,
that was before COVID.

25
Oct

Posted by Joan


on 10/25/22 at 9:50AM

Terrible

11
Jun

Posted by Melanie


on 6/11/18 at 6:31PM

I wanted to tell you how excellent the young lady (Melanie) was when taking my order for flowers today (6-11-18) 8:37-9:00pm. She was professional, pleasant , & ableto place my order wit accuracy . I missed being able to rate this order. But on a scale of 1-10 . I would give her a 10( higest ) The flowers & service I have received from Pro-flowers have been of top quality.
Thank you,
Mary Eskay

14
May

Posted by Forlorn


on 5/14/18 at 9:15PM

My daughters sent me flowers for Mother's Day .I received them Saturday.Unfortunately they are not fresh.I emailed on Sunday and sent pics and no response.I emailed again Monday and still no response.They say they guarantee at least 7 days.I haven't even got two days.So disappointing.This isn't the first bD experience.But at least last time they made good.Save your money!,,,,

14
May

Posted by Anonymous


on 5/14/18 at 1:15PM

I ordered flowers that was to be delivered on Saturday for mothers day to Kathryn Kinney in Tulsa Oklahoma. She,iz,very elderly and it broke my heart that my flowers were not delivered like I ask. You website now she won't get them toll tomorrow. Your service sucks. I paid for Saturday delivery. I paid a total of $67.95. I will never again order from you. If you are,wondering my order number is,. You would be upset if your order did not get delivered as promised. My order better be delivered or I want a complete refund. Again your service is horrible. I want to why it is taking so long. No notification to me that it was not going to be on time. No phone call. Nothing.

13
May

Posted by Honeyfitz


on 5/13/18 at 2:29PM

NEVER use these people. Online early Fruday Monday before Mothers day Saturday deliver. Failed. Failed Sunday. Deluvery Next Saturday Bull crap 5 phone calls. Use someone else. People wouldn't know what customer service is if it bit them on the flowery asses.

12
May

Posted by Anonymous


on 5/12/18 at 12:49PM

My patient who is home bound received flowers from her daughter for Mother's Day !! They were wilted and awful .Shame on y'all or whomever left them in heat .. The glass vase they were in was 86 degrees when delivered as we put a sensor up to it . Tulips and Iris arrangement . Signed ...A caring nurse

27
Apr

Posted by Antonina Mickle


on 4/27/18 at 5:49PM

Fedx delivered flowers and small box of chocolates from my daughter for my b-day. Chocolates are melted. My daughter uses your business alot. Dont want to hurt her feelings and or have her deal with a different florist,so I'm not going to complain to her. Not your fault at all, it's fedx's. Just thought you should know cause this is something that can mess-up your business. Can I send you a photo to show you proof? Good to have.

02
Mar

Posted by Anonymous


on 3/2/18 at 3:39PM

I had flowers delivered to my wife on valentines day and when she came back to work on monday they were turning brown and loosing petals

02
Mar

Posted by Anonymous


on 3/2/18 at 12:50PM

My flowers were left outside in a snowbank. They are frozen.
I called the customer service number. After being on hold for 8 minutes, the representative seemed to lack the skills to help me. I spelled my name repeatedly for the representative, including spelling it phonetically (A as in apple...). She repeatedly spelled it back incorrectly and said she could not find my order. She was rushed and irritable. Eventually, she found the order and said "I will report the problem". She did nothing and offered nothing.

23
Feb

Posted by Anonymous


on 2/23/18 at 10:17AM

Had an arrangement sent to my mother first week of December. Today is February 23rd and arrangement still looks good. Awesome work by your staff. Thank you.

16
Feb

Posted by Iggymom


on 2/16/18 at 2:46PM

Today I received a box of box of flowers from ProFlowers. There was no gift card enclosed. Because it is close to Valentine's Day, I assumed they were sent by a family member. However, when I called to trace the sender, a Customer Service Rep. told me (in a heavily accented voice and after 20 min. wait) that "Due to the Privacy Act" she couldn't divulge the name of the sender. I called back twice, hoping to speak to someone I could understand. Low and behold! Finally got an unaccented voice, who looked up my order AND, it was sent to me by ProFlowers for filling out a survey! This situation would be funny if it wasn't so stupid! Thanks, Angus!

14
Feb

Posted by Anonymous


on 2/14/18 at 1:27PM

I ordered flowers from their thinking they would be nice and the chocolates would be good but is obvious the flowers were dead and the wrong kind and the chocolates were in the right kind and San Diego California can suck the biggest in the fattest dick ever does nobody speaks English

06
Jan

Posted by gjv


on 1/6/18 at 8:09AM

Two points: 1.Very pleased with order processing this morning When confirming order on line, I noticed an erroneous "Rush Delivery" charge. Unable to fix on-line so spoke to your service rep named Eric. Eric identified the problem, worked some magic and fixed it on the spot. Could not ask for more prompt, professional and personable help. I hope Eric can be recognized in some appropriate manner. It is service like Eric's that keeps me coming back to Pro Flowers for ALL of my floral business.

2.On the other hand, connectivity your web site (proflowers.com) needs work. I tried several times to email my positive comments on Eric and it would not work on that website. I finally called another of your customer service reps and was directed to this site. You may want to get after your web master and have them trouble shoot the proflowers.com site. I order flowers from your firm regularly but my patience is starting to wear thin. Who knows how many customers you may be losing. Good luck.



GJV

16
May

Posted by Anonymous


on 5/16/17 at 8:23PM

Very disappointed revived delivery and chocolates all melted and flowers wilting,had to toss all three days later

13
May

Posted by Anon


on 5/13/17 at 12:22PM

I ordered flowers for my mother for Mothers Day.

What I got was garbage.

It looks like they sent used flowers.

I will never order from them again and recommend that you don't either.

Way to screw up my mother's Mothers Day ProFlowers.

13
May

Posted by Anonymous


on 5/13/17 at 7:50AM

English is amazing and trying to order from your company is impossible.repeating myself over and over again not sure if you are getting my order correct then they start talking faster and louder still not English tried twice to order and still can't understand customer service representative not customer service when you can not understand them.�µordered from Sheri's berries great service in English easy

10
May

Posted by Anonymous


on 5/10/17 at 5:06PM

Forget it spent 1 hour on 2 calls too many bad things to say.Not enough space or time to elaborate.STAY AWAY FROM THIS PLACE !!!!

19
Mar

Posted by Anonymous


on 3/19/17 at 4:20PM

Placed an order on thursday the 16th for friday the 17th delivery. No delivery on friday and customer service promised Saturday18th before noon. It's now Sunday 19th at 7:18. Still no delivery. I will never use your company again!

15
Feb

Posted by Anonymous


on 2/15/17 at 10:25AM

To whom this may concern my life bought flowers from you flowers were terrible candy did not arrive if there was to be candy and there was no vase he paid close to $67 for basically nothing but a box .i also have a photo of the hot mess I received 🥀👎🏿

14
Feb

Posted by Khris Ross


on 2/14/17 at 11:44AM

I order morning delivery for $14.99 however they weren't delivered!??

13
Feb

Posted by Anonymous


on 2/13/17 at 12:36PM

I recieved. Flowers and berriers this morning...the flowers are wilted and the berries are mush..looks like they were dipped a month ago.

10
Feb

Posted by Wm Salem,OR


on 2/10/17 at 4:43PM

02-10-2017 I ordered Sherrie's Berries (Proflowers) for V-day for my wife. My CC company intercepted the charge thinking possible fraud. Contacted my CC company and advised okay, they released the charge. Got notice of order problem due to CC denied. I went into my Sherries Berries account and followed the instructions to re-enter charge. Then called customer service to make sure it went through. They said I didn't have an order. The order was still pending in my acct space at Sherries Berries. Verified with my CC company that card and charge released. I've been trying to get this resolved since 02-07-2015. All their cust svc reps are outsourced and unfortunately can hardly understand their accents. Proflowers should move those jobs back to the US. Their customer service is totally useless.

08
Feb

Posted by Anonymous


on 2/8/17 at 8:49PM

Dear Pro - Flowers...my sister received a bouquet of flowers today that I ordered and pre- paid for...one of the roses was broken almost in half( the stem area , and another one was mangled up...I am a United States Air Force disabled veteran and do not have extra money to spend on a poor product. I have pictures of the damaged roses also.. Please contact me immediately about this as this was a Valentines surprise and your television commercial did not depict things to be this way and spoke about your' high quality' THANK YOU

07
Feb

Posted by Anonymous


on 2/7/17 at 10:38AM

You make it sound like a deal until you go thought pages of having to fill out info and selections to finally get to the page to pay where you see all the ungodly fees!!

Viewing ProFlowers customer service reviews 1 - 25 out of 167
Next »

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video