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I have been trying to deal with our insurance since late November. We were informed our $500 a month family (2) plan would automatically double if we did nothing. I called and asked for options and was directed to their website where I could choose something different. The website had multiple options, I chose one, filed out the application and submitted it. The process states that no auto deduction payments would occur without consent. I assumed my application would require a review and then I would be contacted by a rep letting me know if we were accepted or not. Instead $505 dollars was auto withdrawn and I received new cards and plan info in the mail. When I called about the new plan I was informed it did not meet the new AHCA requirements. I then asked to cancel it and reimburse us. It has been over a month no check, countless hours of being put on hold and disconnected on several occasions and still have not talked to a human. They of course still have my money and this week I received a new bill for a new plan for $985.56. I recommend anyone shopping for insurance try someone else.


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