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I am TOTALLY DISAPPOINTED WITH LINKSYS CUSTOMER SERVICE DEPT. ON SUNDAY 5/29/16 I SPENT about 1 hour because the wifi connection to my laptop was NOT working. Before the tech would go further, she insisted that I purchase 'remote-in' service at $19.99, however, she NEVER remoted in!!!! Today I call customer service who has given me a rash of 'you know what'; I requested a supervisor and left on hold for 12 mins; so this is my next step. I DO NOT WISH TO MAKE THIS A LEGAL ISSUE BUT THIS TYPE OF SERVICE IS TOTALLY UNACCEPTABLE. JUST GIVE ME MY MONEY BACK!!!!!!!


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