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On December 21, 2019 my husband and I went to the AutoNation Ford dealership in Corpus Christi, TX to cancel the extended warranty we purchased for the 2017 Ford Explorer (VIN #1FM5K8HT3HGA86769) we had traded in for a 2019 Ford Ranger in Nov. 2019. The original purchase date on the extended warranty was Feb. 21, 2019 at the AutoNation in Corpus Christi, TX. The finance gentleman completed the paperwork and told us we should be receiving our refund. Well here we are 4 months later and still no refund. This all happened prior to the COVID-19 pandemic.

Since our initial visit on December 21, we have visited the dealership, called Jeff Calvert, Finance Manager numerous times, emailed him and the General Manager Steven Chapman with no response received. Jeff has told us on numerous occasions that he has spoken to the Warranty company and told our "refund" is in the mail. I don't believe this is the case and feel as we are just getting the run around.

We have purchased many vehicles from AutoNation in Houston and Corpus Christi, but with this type of Customer Service I will not be back anytime soon. I will also advise my friends and family to stay clear along with my company which purchases fleet vehicles.

I don't understand why I paid for an extended warranty in good faith, went in person to cancel and am struggling to receive my refund. When I cancelled my extended warranty with Chevrolet, there was no issue and I had my refund within 2 weeks.


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