Read the reviews below to see the experience other people have had when dealing with customer service from Abercrombie & Fitch.
At your store in the santa anita shopping center, Arcadia Ca you have a poster of a young lady wearing a black and white stripe bikini bottom. She is posed / sitting in a very distasteful manner. I spoke with the manager of the store , Rachel and she said they have no say in what is sent to them to put up in the window.
I find the poster very disrespectful to women, especially young women, and ask that you remove the poster.
Hi
My name is Angela
I purchased 10 T-shirts from your store some time ago.
Unfortunately the T-shirts started to show signs of wear and tear very quickly.
I contacted customer service online: they couldn't help me to fix the problem.
I went to the A&F in Deer Park, NY. The manager there Madison Gervasi helped me.
Not only she exchanged the T-shirts. She made me feel at ease by saying to come back to the store if there is a further problem.
Because of people like Madison Gervasi I feel comfortable coming back to A&F as I see that their employees are standing by their product quality.
Thanks a lot Madison!
I feel that Mrs. Gervasi has to be distinguished for her professionalism and exceptional customer service as expected from A&F.
Thanks
Angela
I called Customer service and spoke with Shady ( i know her name is weird, Shady, like in Shady person) anyway, I had a great experience on asking her about my order. She was polite but not enthusiastic. I received an email stating that one of my items was on backorder and then I received another email stating my order was canceled. I called to ask was my entire order canceled or just that item. She replied that the emails are not very detailed, they are very generic. I agree! As much money as their clothes cost, they should upgrade there emails and customer service should sound like they love working for Abercrombie & Fitch. Show a bit more interest. Overall I didnt wait but 1 minute, conversation was cordial.
I purchased four items online. The quality as usual, is excellent.
One item was a sweater which I loved. This sweater, however, is defective and should not have passed quality control. The measurements of the body are correct but the sleeves are so narrow not even a skinny 12-year old could could get her arm in the whole. The sleeves are extremely and un proportionally narrow.
I am a senior in poor health and almost house-bound. I live alone. I just called customer assistance. The first agent hang up on me as soon as he found out I was not placing an order. When I called again, another agent said I could not talk to anybody else to solve this problem. He also told me I could not return it or exchange it without taking electronic pictures, emailing them. I do not own a smart phone and, like many seniors believe in talking to humans that can understand and at least try to solve a problem. He did not give me any options which, he said, is company policy.
I have ordered online, which is was hard enough to me to learn, from many excellent companies which dedicate more time and put more effort to accommodate seniors and respect their inability to catch up with computer-savy generation. We still believe in honesty, courtesy and respect.
We are the forgotten generation for many, until they remember we have children and grandchildren whom we want to spend money on and spoil in the old fashioned way.
I am sorry your company has left a whole generation behind and have failed to train your employees to respect and help us
I do not think I will be placing further orders with you.s
Sincerely,
B. Cuadra
Hi there , I wanted to comment on some special people I met o Saturday at the willowbrook mall in North Jersey. I ran into Taylor and Stella who really impressed me with there customer service. I needed a size I didnt see so Taylor had someone help me as she was helping another customer. The store was very busy and I was getting very frustrated because of the line and Stella really took control and the line went very quick. I am also in retail and I felt that the two managers really did a great job of handling the store very professionally. They were very kind to everyone in the store smiling all the time greeting customers . I have gone back to my store since I am in retail to use the two ladies as an example. I got what I needed thanks to Taylor and got out of the store with more then what I came for thanks to Taylor's superior service. Thank you Taylor and Stella.
I bought a bottle of fierce for 82.00 and the pump doesn't work. I took it back to store 40511 and the manager Manuela refused to exchange it for another bottle because I didn't have my receipt. I didn't want money just another bottle for my husband. I recently moved and misplaced the receipt. Can someone please help me?
My husband and I went shopping today at the green hills mall in greens hills Tennessee, the reason for us going there is because my husband and I liked the 39.99 pants, we asked for help, there was 3 young girls working there, one black young lady sat on the counter texting someone, with her shoes off, another employee was trying on shirts and the other young lady acted like we were annoying her, I have NEVER EVER been treated like this and will never go into that store again, I will order clothes on line or shop somewhere else. We were going to buy at least 6 pair of pants. Not a happy shopper.
I do not know if this is some type of end of the year marketing "JOKE", but I am so not laughing! I have recieved literally 300 emails today (12/29/2013) advertising 40% off for abercrombie kids and I am probably up to 400 emails as I type! I had to unsubscribe from the alerts today but I guess it takes awhile to update in their system so in the mean time my e-mail is being bombarded by their company which I find very intrusive, overwhelming and disrespectful.
Beware!,'this is the worst customer service I will never order Christmas here again...they charged me twice for back order items! Had no number for manager...didn't receive items before Xmas....for the price of their clothes you would think it would be better company but it is not! Was suppose to be free shipping they charged me for that....beware! Beware! Do not order from them for Xmas!
I went in to get a pair of sweat pants for my daughter. We walked in the music is blaring (i love music in a place but when it feels like your in a club....come on). I wanted my daughter to try on a pair which took and really I'm not exaggerating took almost 15 min to wait for someone to come after i asked. I almost made her crawl underneath the door to go try it on. Then I went onto your long line because (christmas season) you only had 3 cash registers opened and all the little kids working behind them were taking their time. A boy and girl working behind the register were talking and one girl was taking the hanger off the shirt it took her like 3 to 4 min to take it off because she was too busy talking. Any way you get the point. 45 min later i finally reach the register (by the way there was only like 10 people in front of me. Should of not taken 45 min.) i go to pay for the sweat pants. There was a sign for 40% off, and a worker on the floor confirmed that. It rung up as 30% off. I said you need to go look at the sign. She called for the manager who acted like she was still in middle school. Just said no it's 30%. She just said no and walked off no explanation and she to had to run back to her conversation she was having with a boy that worked there also. didn't buy the sweat pants left but before i left i asked her why she just walked away and not explain to me where the 30% off was. All she kept telling me was yes and turned away and talked to her boy. I said what is your name she answered Lauren. I asked if she was sure she was the manager because she was not acting like one. Again she said yes and turned away. One day she will get punched in the face she was so irritating. Anyway either fire her or give her proper training as how to act like a manager. She works in the Roosevelt Field mall in Garden City NY. again her name is Lauren. Trying to make this as easy as possible for you guys to rectify this. Needless to say I went down stairs to American Eagle Outfitters and got a pair of sweat pants that was cheaper. I was looking for a size a girl came by my side to help me out (i didn't ask her for help) and found my pair right away. Went to try it on. Oh and by the way she was very pleasant. Went online They had 10 people working the registers with one person at the head of the line directing customers where to go. I mean so organized. (that's how you make money during christmas by the way, properly trained staff, pleasant and efficient) I never shopped there before it's my go to place now. awesome customer service. Why don't you train your staff and have older people as your managers so they are mature enough to deal with matters.
Bad customer service. I placed an order on line and called Brand Rep. to ensure it would arrive by the date stated online 12/10, which was a week from my order date. Well , I called on 12/10 and order has not shipped. I asked to speak to the Manager and I was told they don't have managers available and all complaints need to be directed to an email address. The horrible brand rep also noted that during the holiday season the are very busy so don't expect a reply until after Christmas, nice....
For over 2 weeks I have been trying to exchange a pair of jeans .Today 09/26/13 a young lady by the name of Latisha in customer service tryst to send me a replacement pair of jeans in a size 16 boys she said they were in stock but when she took all my info it said they were out if someone could please resolve this issue I would greatly appreciate it.Thank You,Bettina Harmon
I went to A&F store on Sat at washington spare. They charged me 4 items but just put only 3 items in my bag. I checked all my items before i get out of the store & told the manager about it. But they didn't believe me & not even say sorry. They will never get my business again and I will spread the word about how HORRIBLE this company is.
I had a pair of jeans I ordered and they were to big so I was going to exchange them. But we could not find the exact pair so we returned them because they are unhelpful in finding things. I found a sweat shirt I wanted because the had 50% off and it was on clearence. When they scanned it they said it was full price and would not honor the 50% off or the clearence rack that a bind off these we're on, and this is not the first time for bad service and annoying music.
My 14 year old daughter stood in line in at the Abercrombie & Fitch in the Bridgewater NJ store to find out how much money was left on her gift card. The clerk told her $4 and she said that wasn't enough to buy anything he agreed and she told him to "chuck it". After a three minute tongue lashing I had her go ask for it back. He didn't have it anymore, and gave the $4 to someone else. I then proceeded to lecture both managers that they shouldn't have taken ANY MONEY from a MINOR!! They will never get my business again and I will spread the word about how HORRIBLE this company is.
I went in Abercrombie today with my 2 daughters , and keep in mind I am black. We were being followed around the store so finally I said, was there a problem and he said yes. He said we were messing up his store so I said where, he said it doesn't matter just get out! So I told him to go a manger and he went and called the police on me, so I said can ya show me what I did on camera he said no they don't have to. So now what? But I left the store because my children are 8 & 14 years old and I didn't want them to see me in action. Either they thought we were to big for there clothes are they are racist and I hate to use that word because I am not! I just at a lost for words. I tried to contact someone to let them no what happen, but they don't care!
I too have chosen not to shop at this store anymore. I have 2 teenagers and they agree, the ceo is a horroble person to make the statements he has! I watched a video today on a awesome man, Greg Karber, who went to Goodwills and bought A&F clothing and gave them away to the homeless on skidrow! according to the ceo, they refused to give clothes to the homeless. here is the link- WATCH THIS!
I think it is great that you only sell small sizes. Keep up the good work! I am a size 2 and have a very difficult time finding my size anywhere. Since large women have an abundance of places to shop I think they should stop complainning about stores that cater to small size people. No one cares about us, just wants to make sure every store has clothes for them.
