Atmos Energy customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Atmos Energy.

Leave a Comment
10
Mar

Posted by Anonymous


on 3/10/16 at 5:02PM

Good evening I have a concern, I have a payment arrangement set for Friday, and when I go to use my stove the gas has been turned off. I don't understand how I will beheld responsible for late fees, reconnection, and without gas after an arrangement was set, and it wasn't my fault. I'm on short term disability and me and my family cannot go through the weekend without heat or hot water. Was told that it would take the next working day to reconnect. I need some answers or solutions. I can't understand for the life of me that when arrangements were made but nothing noted on the account.

13
Nov

Posted by Anonymous


on 11/13/15 at 1:34PM

It's amazing how ignorant & rude they are. When trying to get information about my bill I had been hung up on 3 times, been on hold for a supervisor for up to 10 minutes, called another time & the dumb girl said we only do gas not electric you must have looked at the wrong bill. Don't freaking tell a customer they don't know who they have for service when they're looking at the bill. Anytime you ask for a supervisor be prepared for a wait or getting hung up on. They have no communication skills and obviously don't know what customer service means.

17
Apr

Posted by Anonymous


on 4/17/15 at 2:32PM

Continued to be referred to the Texas call centere. First, I was told different amounts on my bill each time I called to attempt to make a payment. 5 calls later, finally able to pay my bill then told I could not have service restored bc it was past noon. Had to wait 4 days with 2 small children to have heat and hot water, even though it was the call centers inadequate associates that kept me from paying my bill the first time. Was not pleased with the rudeness of the first 2 associates that helped me. Tried to explain the situation, was told by one rep that I could be restored same day if I called back with a payment conformation, then 15 minutes later told by the another rep that same day reconnection was not even a policy, and then told by the third rep that I was 45 mins past the cut off and that it was not their responsibility to try and get that order through. VERY unhelpful and VERY several rude reps. If in fact it was possible to get city gas in our area through another company, I would have switched right then and there.

08
Jan

Posted by Pat Brashears


on 1/8/15 at 4:31PM

I live in Brownfield, Texas, a small town of approximately 9800 in population. I have a real estate office here and have been in business since 1984. A homeowner from Austin call me and wanted to list his home here. This home belonged to his Mother and she had recently passed; therefore all the utilities had been disconnected. He called the city for the untilties under them. No problem. The only needed someone to be there when they came to turn them on. They said they would call me as their contact since the homeowner lived in Austin. All is going really well. Then came dealing with Atmos Energy. Today was their 4 attempt to get the gas on. The first time they came was 12/31. They called the homeowner in Austin. I called and requested my cell be put in this particular file. They could call me and I could be there in less than 3 minutes. You could get from one end of Brownfield to the other in less than 5 minutes. No, their policy is to let the homeowner know they could be there between 8 and 12:00 pm or between 1:00 pm and 4:00 pm. I work full time and this was truly a hardship. So today the supervisor agreed to send someone over to turn in on, took my cell number again. So, after 4, I went over to the house and lo and behold, there was another blue "attempt" on the door. No one bothered to call. We are not in the Metroplex. As I stated before, less than 5 minutes anywhere in this town.
I am requesting you review your "policies" to accommodate the area. Please try to be a little more "user friendly". We are small town and everybody goes out of their way to be helpful. Please join in and give it a try. Thank you. Your security code to submit is unreadable!! Doubt you ever get this.

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video