Posted by Tired of it
I wished this company would stop filling my mailbox up with pre approved junk mail. Not everyone wants to do business with a financial institution of this magnitude. STOP SENDING JUNK MAIL!!!!!
Check n Go customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Check n Go.
18
Mar
09
Dec
Posted by I
Hello. Terre Haute,In. The lady that works for you. Is very rude to people with her calls. She has stopped a few people and friends from coming back because she is so rude. I've been with you for over two years. Had to stop.asked her was she from Terre Haute and she said that was a threat. Just was wondering if use to see the loyal customers they come in all the time. Ran a lot of customers to checking cash.
08
Oct
Posted by Anonymous
I was at the 833 Allison-Bonnett Memorial Dr. Ste 101 Bessemer AL 35023 today (October 8, 2019) around 11:45am-12 noonish. The lady was extremely rude as I tried to explain to her that I had never been to a Check n Go and was from FL. I only needed to cash a small check. The only information she gave me was that I would not be able to receive cash back from cashing my check and that it would have to go on to one of their credit cards. I had not heard of anything like that before, but agreed.
She did not tell me that there was a fee ($5) associated with this. She kept calling her friends and putting them on speaker as they talked about previous customers, fried chicken, irs, and other irrelevant issues. I waited around 30 minutes and started asking her if she was almost finished. She gave me a stern look and said, "It's going to take a long time!" I asked, "How much longer please?" She stated that she had entered all of my personal information. She threw my check at me and said, "Sign it!" I asked her at that time if there is a fee. She said, "Yeah $5." I asked, "Well aren't you suppose to let the customer know so that we can decided if we want to pay that fee or not?" She said, "If you ask, then I'll tell you and if you don't like our service, you can get out!" I asked, "How would you feel if I talked to you in that way? I have already explained to you that I am not from here and that this is my first time." At that time, the person on the phone decided to call her back later. The very rude employee conveniently threw my ID, ss card, and check at me and told me to get out of your store and go down the street to someone else. I have contacted Mr. Davis at corporate headquarters via voicemail, I have contacted the complaint department and spoke with Mr. Ignon, and now I am putting this in the reviews in hopes that the employee be made to stand in her behavior and it be properly address and termination be a consideration. As it seemed very convenient of her to do this to people in general due to the fact that no one is in that office to witness the ugliness this woman chose to show me. For what it is worth, I will NEVER visit check n go again in any state.
18
Mar
01
Oct
Posted by Anonymous
Myron, store manager should be terminated immediately! Myron is rude, lacks professionalism, diplomacy, and tact. In contacting your offices, instructions were provided to report to the Bexley, Ohio locationon East Main Street prior to 530pm in order to be serviced. Upon arrival at 5:24pm Myron broadcasted that the store was closing and he would not be taking any additional customers. Myron is the rudest associate I have ever came in contact with and requires additional training. In speaking specifically with an associate over the phone, I was told as long as I was gonna here before 5:30pm, I would be seen. No one else was present outside of employees which appeared to be chatting and in conversation among themselves. These behaviors will undoubtedly destroy your business. Myron was arrogant and down right nasty. Myron is a poor reflection on your business and several alternate complaints will be filed. If customers will not be seen at 5:30pm where the store closes at 6:00pm, don't recommend the customer present prior to 5:30pm. Myron should pride himself on a more proactive approach toward customer service as I will certainly voice publically his novice business management skills. The recommendation is Myron as he loudly stated, I am Myron, Store Manager!' is in dire need of constructive feedback with progressive discipline in place, he will ruin your entity-Mark My Words
17
Aug
Posted by Elena
Today tried to get a extension because my husband was late for work and the location you have on nine Mile and Harper in St. Clair Shores Mi is so bad..We have been with your place for awhile and it is just getting bad to the point you can't even make a payment cause they can't let you in the building..SMH Unexceptable and when you try to call no one answers at that location..You truly need help at that location and place cause you will be losing lots of customers and I do have lots of bad reviews that's for sure..If need to contact me my number we just wanted help and got nothing..
20
Jun
27
Apr
18
Jan
Posted by SAT
Horrible customer service. Used them for Western Union. When my transaction did not go through they refused to refund my money and than made a smart comment stating "good luck calling corporate". Basically, telling me that their corporate office does not care what their teller do or say because they don't need the business.
17
Oct
15
Dec
08
Dec
Posted by Kassandra Vazquez
I am a customer of Check n Go in Burbank,IL
A payment was made in Friday Dec. 2nd and yet another payment was taken out of my account. I went to the store that Monday morning explained to Ashley what happen and came back with two statement. She then gave me my money and I went home. Only to receive a phone call stating that I had to drive back there and return the money because she failed to realize that the transaction was voided. The drive is an one hr going and coming back to my house! When i got there she told me that my money would be in my account the next day, Tuesday. Still nothing. I called back and she then tell. Me she will call me back with more information and I never got a call back. I called my bank and they said there isn't any pending return for my amount! I finally reached her after 3 hrs and told her what my bank said and she then tells me it will take 3-5 days for my money to be returned to me! in my account. I am left broke with no money to feed me and my child until my next payday, all because of a "mistake" that your employees so carelessly made! And what makes it worse, there is no manager on site! This needs to be resolved immediately!!!
01
Dec
Posted by Anonymous
Yes my name is Anita Wheeler I live in Sacramento and I visited your store at 3537 Bradshaw Rd., Rancho Cordova I had a conversation with a lady by the name of Victoria I arrived at the store to pay my loan at 2:30 she had a sign on the door that said she would be back at three are you win get cash out of the bank to pick make my payment and I had a doctors appointment but I thought I'd be there quick enough and be able to make my doctors appointment I was disappointed when I found out that the store had was close especially on the first of The month no prior notice if they was going to be closed him I called back and I explained to her that the doctor gave me some medication and I was in able to drive back up there can I make my payment the next day she tell me know that it would be a late charge if I did why said I came there to make my payment and your store was closed she said I was by myself and I went to lunch well that's not my problem that she was by her self and then she went to lunch on everybody's pay day she was very rude she would let me speak to the manager I know calling another store of yours and I talk to at another branch and I talked to another lady she didn't feel that that was right either and she went on and I have my girlfriend take the money to the bank for me and put it in and they made my payment for me this is very unacceptable on the first of the month your stories how do you expect for people to make their payments and make your payments on time which you would then penalize them and you given no prior warning is at the stores going to be close that is totally unacceptable my name is Anita Wheeler
04
Oct
21
Sep
Posted by Anonymous
I think that your referral system is the most untrue contractual agreement that you have. I've waited over two months for a lousy fifty dollars. If by chance your customers paid back the money the way you handle your referral you would be out of business. Tango is not the blame. You lost a good person who believed in Check N Go If by chance I need quick loans I will seek other avenues
No help from the branch office asked for the Manager to help also for the District Managment too no avail.
Thank you have a bless day
07
Sep
24
Aug
Posted by Anonymous
I did a payday loan for $500 I paid it over the phone on my due date however I had got a call back that I was charged the wrong amount for more by $55. Then I was told my the store (on del prado blvd,cape coral, fl.) that transaction was voided so I was recharge the correct amount however it is 5 days later and the original amount is still on hold with my bank account I am very upset this never should have happened
10
Aug
Posted by Anonymous
I would like to inform you on o e of your location this location has a rep that needs to be dismissed unprofessional very rude she filled out my application herself was rude about that I asked her the information that I would need to provide her she was rude about that also came with a card that was sent to me from your company for business was rude about that I don't need that well I was asked to bring it when I came to your location at that point when application was finished I asked for my application back because I no longer wanted to do business with your company she was rude about that I can't give you your information back I told her to shred it her comment was nobody wants your information that was not the reason why I asked her to shred my information it's personal information is being passed and I wanted to make sure that my information was no longer and lingering around the office because I did not want to do business with your company she claim she shredded my information I did not hear of Shredder shred my paperwork I'm very unsatisfied and I feel something needs to be done and I would like a phone call back on the way the situation was handled and also I would like to know where is my information my personal information I provided her with my contact number
07
Aug
Posted by Checkn gooooo
Well this place is a home. I worked in Franklin DISTRICT in Indiana. And i was sick called off one day. And they demanded a doctor statement or no to my return to job. The Ddo was from out state RF and he brought his buddies with him to hope to make the DISTRICT better he placed them in stores that have good turn over so they get the bonuses and they would party and do no call no shows and still have a job. But I was seriously sick with doc statement but I felt I didn't need show one since I was threated I needed one when RF and his buddies called off or no show when they wanted because partying. What a joke of a place. And the Epp plan RF does not want us provide that to customers. Its the law but RF says try talk them out of it. I HOPE this crooked place gets shut down
21
Jun
Posted by Anonymous
Acouple of years ago a represenative called asking For my mother's SS and that she Needed to pay a loan we talked to a customer service person and explained our situation my mother Doesn't work she is Eldery has lived in the same adress 20 years not at Address they have in another city .turned out a person had a bank account in her name a Job at a wrecker company the address wasa house that was empty in another city Today they called asking they would give her a Deal if she paid a small amount or she would go to jail!!! A 67 year old lady disabled lady hanged up saying she was sending the Marshall's The caller had no Number said Private caller
21
Jun
Posted by Misty
The lady I spoke too was very rude & disrespectful. She had called me at 9:10 AM and then proceeded to say that I sounded intoxicated and if I would like for her to call me back at a later time. I told her I literally had just woken up to answer her phone call and also that my seizure medicine would make me sound a bit slurred until my brain wakes up, so with that being said, I would like to find out her name & report what she has done. Her boss needs to know that she is speaking to people in a rude & misunderstanding manner. Debt collector, Business, or whoever it may be; I was taught that you always treat others the way you want to be treated. the number I was contacted by was 530-398-3412; She said she was part of your Check N Go company. If somebody at your corporate office can contact me I would be willing to explain everything in detail to you. I don't think somebody who talks to people like that should be working under a company that "Always wants the best for their customers" I was able to talk to somebody else & resolve that issue on my part through payments. First & for-most you do not speak to somebody "accusing them of being intoxicated" when I have seizure disorder & my medicine does make my speech slurred, but that does not give her any right to say that I am intoxicated. If this does not get a respond within the next week then I will be taking it to a lawyer because I am disabled and what she said will have an impact on your business. Thank you,
08
Mar
02
Aug
Posted by Anonymous
I have cashed my pay check at check & go in oskaloosa Iowa for the last few weeks the service takes about a half hour if I'm the only one there but I got a Netspend card while there she was supposed to put 100$ on the card and give me the rest in cash she put all but a hundred on the card and gave me the cash I was at work when she called and said she had made a mistake so I wasn't able to get back to check & go so she had Netspend take everything off my card including the money that should have been there when I went into the store she said she couldn't get the money back on the card and couldn't give me my money back I have to go back again Monday for the third time to try and get my money the bill I was going to use the card for is now over due and I have to drive 30 minutes again to try to get my money back if I don't get it Monday I'm pressing theft charges check& go is a joke a monkey could do a better job faster I'll never use your stores again and since your agent is a representative for Netspend I'll not be using them again either the part that really got me was when she told me this wasn't her fault can't wait to see you out of business
