Foot Locker customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Foot Locker.

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12
Aug

Posted by KS


on 8/12/22 at 1:28PM

I have repeatedly tried to get answers regarding my online order that has not shown up and supposedly because it's being shipped from a store foot locker is unable to cancel. Problem is NO ONE can get in touch with the store that it's "shipping" from. (We've been trying for days) I have spoken to rude footlocker representatives who continue to give me the run around and tell me that I have to wait 3-5 business days for them to reach the store, when all I want is to cancel my order and get my money back. They sold me a pair of shoes that they didn't have in stock and now want to hold my money instead of issuing the return. Absolutely terrible customer service.

29
Nov

Posted by Never Shop Footlocker


on 11/29/16 at 12:28AM

Footlocker has the worst customer service I have ever had to deal with in my life and I have been living for quite some time. I was hung up on several times and every time I called back I had to wait at least 30 minutes before I spoke to a rep just for them to hang up in face cause they screwed up my order. Kimber had the nerve to offer a ten dollar credit. I do not want your credit. You need to hire new staff cause it is apparent that footlockershe core values are not being met. Footlocker is a joke and will never order or recommend anyone to place any orders with Footlocker

10
Oct

Posted by Anonymous


on 10/10/16 at 8:51PM

I am a footlocker vip customers I try to get help from footlocker customer service in New Jersey and S customer value I got the worst customer service ever they hang up on me over five times I try to get help as a as a customer I will never in my life buy another pair shoes from Footlocker ever in my life I spend thousands of dollars on it but it's a custom-I was treated like trashThe last person that I spoke her name was our user and she seem to be like you don't give a damn about your company so they should check the employers who don't care about the VIP costomer

15
Sep

Posted by Foot Locker are Robbing people


on 9/15/16 at 11:50PM

I purchased w/CASH a pair of grade school Jordans for my godson in person @ Northgate(Seattle) FTL Lowell (store manager) took my $ and ordered the shoe online because it was not in stock, shoe NEVER CAME as Lowells system confirmed so I was told I had a CREDIT for the amnt. Few months later I go in for a specific shoe and was told you cannot use credit on a Jordan which is INSANE it was NOT a promotional sale I paid FULL PRICE FOR A JORDAN to begin with!! Called the customer service/corporate office lady I spome with was RUDE & couldnt locate my proof of purchase so she says, hung up from her called right back got another rep she IMMEDIATELY located proof of purchase apologized about my previous conversation and claim to have been issuing me a full REFUND check and told me to expect it within 14 days... Its been over 1 month and NOTHING, and I will be filing a grievance and if that doesnt work maybe even a small lawsuit just because I feel as if Foot Locker are STEALING from loyal customers the rep pulled up my rewards history and saw all my receipts where I buy 3 pairs of shoes a month and they will NOT take my money and LIE to me

04
Mar

Posted by Ria


on 3/4/16 at 8:25AM

I order a pair of air max from footlocker.com for my upcoming vacation. The sneakers arrived with a dent in the toe area of the right sneaker. I called the customer service number, I spoke to someone by the name of Shane he was very rude and matter of fact about the situation. He informed my that the warehouse have too many orders to inspect every package. Shane response was very arrogant and rude, I ask to speak to a customer service rep manger. I was then transferred to David ext: 4757, I could not believe David was even worst. His response was "what do you want me to do" I was beyond shocked and at that point frustrated was an understatement. Who trains the customer service at footlocker.com? Needless to say, Im going on vacation without my new sneakers. I'm so unhappy with the service I received and honestly I am not sure if I will ever deal with footlocker again. The last thing a customer wants to deal with after the company messed up is a rude customer rep. Footlocker do yourself a favor and hire staff and management who genuinely care about customer satisfaction.

16
Feb

Posted by Nikki


on 2/16/16 at 2:45PM

Hello this past Saturday the all star 5s or the silver collaboration 5s had realeased . I was told for now on every Jordan would be first come first served . As I was leaving an employee at Footlocker Easton in Columbus ,Ohio overheard my conversation his name was Malcolm I am not sure of his last name. He offered to get me them on the side so I would not have to wait in line . It sounded like a very good idea because I was sure the Jordan's were going to sell out . He purchased the shoes for me Saturday morning and have them to me at the mall when I met him there at about 7:30am . He over charged me and did not give me a recite . When I questioned him about the recite he told me he could not give me a recite because it had his name on it and I asked what's wrong with that because I didn't see a problem with it. He told me he could get fired and I wouldn't be able to exchange the shoes or anything because he was an employee and if someone were to find out he could get fired. Now I didn't know any of that or I would not have took the offer! So I could not receive a recite and he just left it at that. I later that day found out that he owned a shoe selling page on Instagram where he does that all the time customers give him the money ahead of the release date and he gives them the shoes the same day and others were outraged by the no recite policy he was holding! So I am so outraged by this young man and his behavior .

17
Mar

Posted by Anonymous


on 3/17/15 at 8:28AM

Hi my name is seth pagan. And I'm trying to File a complaint about a raffle done. There was a raffle conducted then they put the sneaker back till April 3 then to march 20th. I find it not fair that you cannot fill out a raffle when they pushed the sneaker back two times. It's not fair to people to not let them do a raffle. Two footlockers told me the same thing. Roosevelt mall footlocker and Philadelphia mills told me that I can not sine up for the raffle. If a sneaker got pushed back you should be able to do a raffle when they release it. All because a sneaker got pushed back does not mean you can't do a raffle they should keep the raffles that were done the first time and also start new ones. I spend too much money at footlocker to be treated like this.

29
Dec

Posted by Tamika


on 12/29/14 at 10:36PM

I received excellent customer service from Aleah at the store located in the mall at Belmont and city ave in Philadelphia, Pennsylvania. From the time that i walked in the door, she made sure her full attention was on me. When they didnt have the sneaker that i wanted, she called all around until she reached a store that had the Kobe 9 in stock. Thank you, Aleah. It's good to know that there are still caring customer service representatives who take pride in their work.

12
Dec

Posted by Sneaker head


on 12/12/13 at 4:32PM

Greenwood Footlocker customer service stinks!...What happened to Rhia and Nicole no one helps like they did.Get better help in that store they no nothing.

01
Aug

Posted by dukes close


on 8/1/13 at 2:13AM

worst company to deal with have been waiting 6 weeks for refund on the net they confirmed they had received shoes back 6 weeks ago as sent wrong colour uk don't want to know as accounts department in Holland don't buy from them

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