Posted by Alex
Golds Gym Germantown. Sauna has been broken for over a month. Poor customer service and the staff is clueless.
Gold's Gym customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Gold's Gym.
09
Dec
04
Apr
02
Apr
21
Jul
Posted by Ken78737
Hi,
I just joined your goals gym and Belterra village in austin texas. My two children and I are both members and We like using the trainers that you guys are providing for us. It does cost a lot more than what I want to spend but I think it's helping us reach our results. Recently you guys of had trouble with the hot tub in the men's room. It was out for two weeks because of a lightning strike. Then it was out again yesterday for some reason and this is beginning to concern me. I do go there for the atmosphere in the equipment but one of the most important thing my son and I agree on is that we really look forward to the hot tub afterwards. I would hope that you guys could fix it very quickly and that this doesn't happen on a regular basis. Not sure that I would remain a member if the hot tub situation and not be resolved. I would like to add a note that your staff are very polite very professional and your gym is very well kept up. Thank you for your response.
22
Mar
Posted by Specter
I would like the golds gym on FM 78 to order some shower hangers where you can put your shampoo and soap bars on.
When you drop the soap on the floor.its so nasty. I talked to the manager he says people are walking out with them but I cant remember them ever having any of these in their showers. AND I've been coming to this gym for yrs now. Although he said he will.try to put an order in so I would hope he actually comes through.
26
Jun
24
May
23
May
Posted by Anonymous
I will be forwarding this email to the news & record newspaper, if this issue is not resolved at the High Point North Carolina location. The Rush cared about their customers. Customer were never treated or talked rudely. The Gold's Gym appears as though they do not need customer in their gym or their money. Especially if you are a black member. Black members are yelled at, laughed out, and watched while getting dressed in the bathroom by people who do not even work in the gym. That person makes smart remarks to you and be rude. This starts at 7:56 PM, after an announcement is made that the gym is closed at 7:55PM. A person that does not even work for Gold's Gym told me I do not care if you do a complaint. Her name was Beth. Black people are being harassed at the High Point North Carolina location on the weekend. The NAACP will be contacted about this harassment! When calling to report the treatment to the manager, no manager on duty. Employees at the High Point North Carolina say if you call the corporate office to make a complaint they do not care. The corporate office will just tell you to deal with the gym you are at. On May 19, 2019 my daughter and I went to the High Point North Carolina location. As soon as we walk through the door, an employee name Terry started yelling at us rudely about the time. I asked him if he was new employee. He said no. I explained to him that is no one should talk to a customer like that. He told me that he is doing his job. I explain him your job does not say be rude and mean to customer. He laughed! I asked for the corporate number? He said I do not have a corporate number. Terry was only going up to the black customers telling them to get off the equipment and get out it was only 7:55 PM. One customer asked him to stop yelling. I called the office the next day to explain how Terry was treating customers, no manager available. On May 20, 2018, I went to the gym just to get steam. Around 7:55 PM an announcement came on saying the gym was closed while I was in bathroom getting dressed. A lady came in the bathroom saying gym is closed. I explained to her it is just 7:55 PM. She said some name of the employee on duty wanted to leave right at 8:00 PM. I explained to her I am dressing. She was making smart remarks. Her name was Beth. She did not even work at the Gold's Gym. She told me it was OK do a compliant with the corporate office. She had a nasty attitude. I walked out of the gym at 8:01 PM. How can these employees treat customers like this? How can people that do not even work for Gold's Gym watched them dress in bathroom and talk to us any kind of way? Why do Gold's Gym have a corporate office, if you do not follow up with your gyms or care what happens to customers paying for your service?
18
Mar
Posted by Anonymous
I think it's a travesty that you all are no longer 24 hours! Had I known that you all were going to change or had changed your hours of operation I would have never signed up for a year, with you all opening up and 4 a.m. Every morning and clothing at 11 every night doesn't allow me to get to work out that I'm used to getting it doesn't allow me to come at 2:30 in the morning like I used to I'm forced to get up at 4 only to have to leave most times by 5:30 in order to be at work at 7! If it all possible I like to know if I could get a refund for my year membership closing at 11 and opening up at 4 it's really not working for me! Today it's Sunday March 18 2018 I'm sitting outside the Gold's Gym that I go to now, no one's here to open up I've been sitting out here for 30 minutes now this is crazy and 7:35 a.m. Something has to change!
13
Mar
Posted by Anonymous
Customer service ha was told to cancel I needed to give30day notice no mention of 30days before last billing date! Went in on 12th was told I would be charged another month this will have 60 days in membership! I paid first and last month when I signed up was able to start next day but because corporate is slow 4days isn't enough notice on 30 day notice now I have 60 days of membership left! What a joke!!!!!!!!
17
Feb
08
Feb
Posted by KingLewis
I thought about getting a membership with Gold's Gym. The Gym wasn't ready. I tried applying for 3 positions and met the qualifications 100%. After calling and being told the positions weren't available. They were reposted and still haven't been filled. Why do they they keep reposting their jobs if they don't want to hire certain people who meet the qualifications 100%? This company won't be around for long.
03
Feb
Posted by Lisa
There was a female and male at desk shooting the breeze ( chatting ) with a customer. I stood there for a bit, and had to interject, because I wasn't acknowledged. I asked if either of the two rooms has a class coming up. The male responded by telling me to follow him to look at schedule at the end of the counter. When I did so, the female also followed. They continued their conversation and proceeded to say their goodbyes. I walked away, only to get a good distance for them to say, "Ma'am?" That was unprofessional and too late. I put my ear buds in and waved them off.
01
Dec
Posted by Anonymous
The movie room at the gold's Dundalk has been broken for over 2 weeks... this occurs on a regular basis.. it crazy that it takes so long to get things fixed at this gym.... also they seem to run out of paper towels also on a regular basis.. machines are broken for weeks.. sad ... pathetic .. all the money Gold's makes a can't keep things working... I'm one of many that complained to the front desk but that falls on deaf ear..
27
Nov
21
Nov
Posted by Anonymous
I a 3 yr paying member asked for adult daughter to join me in tread mill they wanted 15$ day pass fee. She was in for TG holiday and they wouldn't budge. 40% of a monthly fee to use the tread mill 1 hour My trainer bailed on me and the weather was so bad out. Just hateful unfriendly Golds is all about the mo eye screw the customer. I'm canceling and spreading the word
16
Nov
16
Nov
04
Sep
Posted by Anonymous
I would just like to comment on a song that is recently being used for your group classes , in my experience ,body pump ,it is "eat ,sleep ,rave ,repeat ".
possibly people don't realize that Rave is a word used for drugs . so in essence, it's saying that you can eat ,sleep , use illegal drugs and repeat.
possibly the people that selected this song are not aware of ithis . sometimes other songs are used that are inappropriate for other reasons but this is probably the worst . I'm not sure Who does the song selections but possibly they could consider using more oldies from the 80s and the 90s . there's some great music and great songs that could be used that would absolutely be more enjoyable. there are a lot of us that are older members and I don't think that we are taken under consideration . so possibly the staff that picks the music can have some older members so that we can also be accommodated .
Also , I would like to comment on the fact that especially during prime time in the evening, people have a way of using more than one machine at a time . sometimes rotating between as many as three machines and then other people have no option to use any of the machines . I believe that each machine of free weights should have a sticker reading "please be considerate of others and only use one machine at a time". so simple , so effective ! as I looked to post a comment on other sites the horrible complaints went on and on .I would hope to think It should be a priority , to keep current members happy .
These two items ...Are no-brainers
15
Aug
10
Aug
17
Jul
Posted by Customer service
I am member one off u gym chantilly va 20151 your Associates an able to coming open door 6Am in the morning . Today is Monday me and other people waiting behind the door for More then Two hours nobody's show or respond we call Emergency phone number on the the door no one show up . This is countinue every two weeks . Company have to finish this problem other wise we Chang our members ship . Thanks Zulmay cakha member
21
Jun
02
Jun
Posted by GO714473205
Why Did You Witch Payment Support Or Payment By Phone To Local Gym So They Can Charge Me More Money? You Are Pathetic Run Company That Tries To Gouge Every Cent From Members. My Account Is Frozen And The Idiot Manger Took Friday Off And I Don't If I Can Get Into Gym. This Weekend.
02
Jun
Posted by Anonymous
Very disappointed with how I've been treated no communication between staff an members I paid half wife membership she got hurt can no longer train they are trying to keep it won't transfer to my acount why what's going on very unprofessional been a golds member for over twenty years very rude personnel Simi Valley golds very disappointed need help
