Read the reviews below to see the experience other people have had when dealing with customer service from Kohl's.
I can't remember who the manager was but hopefully you can look her up. I was upset and asked to speak to a mngr. Once the mngr got on the phone I started to feel better. . She was so kind and took the time to help me figure things out. It had to be so frustrating to her but she never wavered. Kept that kind attitude and resolved my issue. I had decided I was going to cancel my credit card but because of her I didn't. She is important to Kohls I wanted you to know that.
I was in Kohls shopping and I left a check wrote out... I called back to see if they had found a check In register 1. Cindy went and looked and found it. I ask her if they could just tear it up. She then went and got a Manager his name Kyle, I spoke to him and he said they could put it in the mail or shred it up . I told him to shred it it up. These two saved me a lot of stress, glad you have such good associates.
I am so happy to give great service comments for Two of your employees. Their names are Elijah and Ethan. They are the best.Both are friendly, great Customer service skills. They always do their best and go beyond to help you. They are the best in acknowledging you by name and make me smile. They deserve recognition for the great service they provide! They are at Kohl's in Sioux Falls, SD at the Louise store.EM
I also have the issue of the previous poster. Someone is changing emails of accounts to mine, then changing it to other emails. I don't understand the purpose of this--it isn't as if they stole my credit card or anything. But, I signed up with an actual account under the email they keep using, just to get the emails to stop.
Yesterday I received two emails from you all letting me know that the email address of my Kohl account had been changed. I do not have a Kohl, and the email to which you sent the messages is not the one that has changed.
Here is the text of the message you sent me:
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Your Kohls.com account has been updated.
Hi Iors,
You recently updated your email address to [email protected] and we want to let you know we've modified your Kohls.com account accordingly.
If you didn't request this change, please call us immediately at 866‑887‑8884.
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I thought you would want to know. I would have spoken to someone on the phone had the wait not been so long.
Dan Moran
Wife made a purchase on the 13th. using a credit card that lost the next day and I had put a stop on it. Kohls has tried at least four separate times to charge using that card and the bank rejects it every time. You would think they'd begin wondering why? Obviously not.
So, I've tried every way I can find to speak with someone who's intelligent enough to assist me in making sure they receive their money by using another card. No such luck. So, I'm just going to sit here till they finally come whining to me about their money. I always thought that Kohls was a high-end store, but now I'm thinking otherwise. Their customer service is nothing but a shadow.
Very upset with trying to exchange a coat for a larger size had to go to service desk three times called customer service they said should not be a problem this coat was a Christmas present we did not have sales receipt but tags were still on the coat all we wanted was a larger size and we're willing to pay any difference the clerks. Seemed confused the manager was nasty we did finally get the larger size paid the difference there's something wrong with the whole deal Leominster kohl's customer service. Not happy we like shopping kohls and have for years happy with service and prices but seriously thinking of shopping elsewhere we need to hear from someone at corporate customer service
I am a Kohls mvp I have been calling for weeks now I am unable to pull my yes two rewards because I forgot my password they keep telling me that they will send one to reset my password and never do! Can u please send it to me [email protected] I am tired of calling them with no results
11/20/2017 Called Kohl's today to order bed sheets. My 1st question was "do you ship to Hawai'i?" and was told yes. I was so happy with the great service and price that I doubled my order. I miss a number for my charge card and said I'd have to call back. When I got the card I placed another call to Kohl's and asked that rep if they shipped to Hawai'i and again was told yes. They were wrong! By the time she had completed the order she then tells me (guess what) "they don't ship to Hawai'i. I got a run around after calling a 3rd time and asked for a supervisor. The person who answered that call had no reason why they don't ship to Hawai'i and kept repeating they don't ship to....... I wrote the main office an email telling them that we are the 50th state, we live in real houses and we drive cars and have real beds so why won't you mail to Hawai'i?
I don't think anyone should recommends Kohl's, think about Kohl's or tell friends on the mainland not to buy from them. Come on people, just one good reason why you won't ship to us. We know the postage will me more. You loose a sale and make the people here in Hawai'i feel like we don't count. Don't need my money, Good, I wouldn't buy anything from them if they changed and allowed shipping to Hawai'i.
Mrs. Nishihara
How backwoods that I can't make a one time payment with my debit card, online, for my daughters account!! Her bank is in the process of a merge so her account is in limbo going through this(which then made this payment late). I had to go through an entirely needless nightmare to finally achieve this. Who in this day & age doesn't accept debit cards?!! After repeated ATTEMPTS on her online account, I felt like I was violated making an over the phone transaction....let alone the feeling of living in the 80's! This card is now in the shredder. Sad that customer service is in the past also.
I am going around in circles trying to email customer service. I never get to where I can write what the problem is, so I will do it here and hope for a response as it is after the usual customer service hours. I received a notice that my package was delivered. I don't know where it was delivered to, but it certainly wasn't to my home. I checked everywhere and even down at the mailbox (we are a flag lot) and found nothing. Would like to know if it was misdelivered to another address or if there has been theft. Very upsetting.
I wanted to compliment Justin in customer service for helping me with my order of Baby things this Evening! He really put me at Ease! I was going to do the survey, but got Disconnected! Called back, but got another agent who told me I could do survey this way!Thank you Donna Good.
I have talked to customer service reps every week for the past month, and NOTHING has changed! I have NOT received order confirmations, rewards, or any communication on my email since I changed my phone number, which should not have affected anything except taken me off of my mom's land line number. I have EARNED reward points, and was guaranteed last week that someone would MAIL them to me via USPS since I was not able to receive emails. Talked to customer service AGAIN today, and he gave me a nonexistent email address for technical service. I don't have time to continue this runaround!
I am having a problem with Kohl's website. I can access the website, but as soon as I try to filter the information that section of the page goes blank. I have reset both Google Chrome and Firefox and run Spybot. This is still happening. Plus check out is not working either and it will not allow coupon codes to be entered. You can check out by going through 'Wallet', but should not need to.
First trying to find a phone number on Kohl's website is quite a hunt. Then the first customer service person gave me a telephone number for tech support which turned out to be a fax number. The next person said that you can only email tech support, there is no phone number for customers to call.
I do shop quite a lot on Kohls.com because my work location is far from shopping. I may have to shop elsewhere this holiday season.
Hello,
Today, 11/9/16, I had a very dissapointing and humiliting experience at your Kohl,s store in Irvine located on Jeffrey Rd.
I was rudely refused a Kohls cash voucher redemption without any consideration and harsh dismissal of any explanation, in front of other customers by a store manager. The voucher expired on 10/29/16. I was confined to my home due to illness and unable to cash the voucher before it expired. I understand there are rules but also allowances for certain situations . As humans, life is never that rigid or simple. Thing happen to people which are out of our control and allowances can be made. Not only was I not able to explain my circumstance, redeem the voucher but was treated extremely rude in front of other customers. I was in tears when I left your store. Not asking for special treatment but a little human kindness. Hopefully this can be remedied. Thank you.
If you continue to open on holidays like Thanksgiving God forbid Christmas I will never shop at your store again this is getting ridiculous this is a time for families Not for shopping at Kohl's
Hello,
I am contacting you regarding the dismissal of the double charge on my debit card account when I made a purchase at your Woodhaven, MI store. I am beyond tired of dealing with this issue and no progress from your corporation along the way. I have called, I have emailed, I have contacted the BBB, I have faxed. With NO and I mean NO contact from your corporation except the 1 phone call stating on October 13, 2016 that this issue has been resolved and I would receiver my refund of the double charge you took out of my bank account. attached your will find the phone call from Nancy at your corporation, along with the fax of my bank statement that was sent both October 17th and 19th that I confirmed was received and sent again 10 times today to ensure it was received this time because whom ever is replying to the BBB has not even bothered to check. Also you will find the messages from the BBB both from me and your corporations responses. Along with a letter that I wrote that was included in the fax I made 10/29/2016. I have included every email address that I could find on the internet. I have worked daily for a month trying to obtain a refund that is owed to me.
You need to make it easier to check out on line for older people. When and you call in and order you end up having 2 when order one then they can't fix.I live a hour away questions. a Kohl's.My health is quite bad so I'm stuck and mail it back.Don't get me wrong ,theeople are nice when you call and I LOVE what you have. Just make a few changes. I can't keep shopping unless I can get to a Kohl's near me,
I had to tell you about my online order experience. My discount would not work on my order so I called the customer service line. A gentleman by the name of William explained to me they were upgrading the system and that was the reason for my problem, he in turn took my order and the discount and finalized my payment. He was one of the most polite people I have EVER dealt with. He thanked me MANY times for being a good Kohls customer, and also told me how he likes to make customers happy, as he loves his job! I was so impressed by William ( I wish I had gotten his last name). He should be commended for excellent Customer Service!!!
Sincerely,
Donna Wagner
I am a khols credit card customer, I have always paid my account in full. I am very upset with their decision on my Khols cash. I made a 170.00 purchase on Sept 24, and earned 30 khols cash. I left for vacation out of the country got back on Tuesday 11th. Checked my Khols it had expired on the 10th. I called store, to ask if I could still use it, they said I could not. Is there anyway you could give me an extension on this. Please
There is a coupon for 75$ off an 80 $ purchase or more on Facebook it states share comment thanks for my gift share with 15 friends wait to analyze n click to get ur gift card lots of people r sending this n trying it but it freezes up n won't let u finish is this fake we would like to know n if it is that's a real bummer would of loved this as my kids birthday is end of month and that would of helped so much please advise to the public on face book n to me if this is a scam
