Read the reviews below to see the experience other people have had when dealing with customer service from Neiman Marcus.
I've visited your store located in Tysons Galleria 2255 International Drive, Mclean VA. Ms. Rossana Corpancho (5713266096), went above and beyond help me select a gift for a friend. Not only did she help me select the perfect gift, she wrap it for me as well. She has a great personality, very energetic and a happy person. I thank her for making me feel like I had my own personal shopper. Thank you for everthing Ms. Rossana Corpancho
6/8/2019: Just want to give a shout-out to a wonderful sales associate at the Wisconsin Avenue store in Washington DC--Tannur Eugene. I never get dressed up but--faced with my son's wedding--I was forced to take myself shopping and immediately became overwhelmed. Tannur helped me assemble an appropriate outfit--matching an elegant top with the right pants--and ordered it from Texas. I am so grateful for her expertise and personal attention--she really saved the day because I didn't know where to start!
Yesterday June 7, 2019 I went to Neiman in Chevy Chase DC for assistance. I purchased a Cinq a Sept evening blouse but unfortunately they forgot to removed the sensor. I did not know outlet store for Neiman still uses the old fashion sensor that would need a machine to take it off. The attitude that I received from a SA was absurd after explaining my situation. He was arrogant and so I went to customer service and the woman acted the same way and told me Neiman Marcus is not affiliated with the Neiman Marcus outlet. We don't take return from outlet store and I said to her I am not returning the item! After realizing I am dealing with ignorant employee I just left and very dissapointed with the attitude. I am so glad I closed my Neiman Marcus card back in 2017. I was a very loyal customer since I started my first job in my banking career in 1972. I have great sales associate that assisted me when I shop at Neiman Marcus here in Chevy Chase/Tysons Corner. After this incident yesterday I will never shop again at this store.
Worst customer services EVER. I am disabled and they couldn't care less.
I was at the Galleria Sunday to enjoy some time with my nieces. We parked by Neiman Marcus. We were heading back to the car at 10 till 6:00. When we reached the door to go in there was this HORRIBLY rude and inconsiderate women standing at the sliding door from the mall. She was so unbelievably rude to everyone that needed to go through or in Neiman Marcus. She would not let anyone in, even people that just come from the store to pay for parking. She was even pushing people. She was telling everyone to go around. When I told her that I was disabled and needed to go through to get to my car. She said "she didn't care and I had to go around. My niece told her that I was disabled and it was hard for me to walk. She again said just go around. When I asked to talk to the manager, she said I'm the manager, and I just needed to go around. When we walked to the next door that was open we I encountered another man that worked there, he was also incredibly rude. He also said to walk around, and it didn't matter that I was disabled I still needed to go around. So I had to walk all around the building and I had to go down 3 flights of stairs. I'm in so much pain, I have been in bed for 2 days. The fist day I codes hardly move. I will NEVer set foot inside this place and I'm going to report these horrible people. How rude and inconsiderate can you be.
I bought a David Yurman ring and love it; however, I gave Neiman Marcus my e-mail address for them to tell when it was being shipped. Now I want to discontinue my e-mail address on their list and cannot. There is no way with them to unsubscribe. I thought this was a federal law? I asked the salesperson to please insure that my e-mail address would not be put on their list. I am unhappy that I keep getting notices from Neiman Marcus and they do not have a site I can cancel my e-mail address.
Sat afternoon Oct.31. Someone tried to use my card (thank heavens a lovely gal from NJ called to verify a $21,000 order).....and there was no one to call to report fraud. I just called the order dept and told gal the story and she said customer service is closed on weekends! Is that ridiculous!!!!!!!
I am soooo frustrated with catalog service. Just got my catalog in mail last week ( orders needed to be in by Sept. 26) so it said on front cover. I placed an order for 8 items could ONLY get 2, no wonder your service is a 1.3. I call and they tell me that the people that shop online see all the items before catalog comes out and buy out.... REALLY!!! Then why spend time and money sending catalog to NM customers when you know things are not available. So backwards can't believe you haven't figured out that you don't list items available on line until catalog is sent out. I haven't time to cruise the online site, so won't spend anymore time on catalog guess it means a lot to be " in the circle"..
I just orderd () and the gal was fabulous. I also ordered in the last 10 days and was lucky enough to get her on the phone. Im sooo sorry i did not get her name BUT. She is quick--- has a great sweet voice and is not pushy selling me more items featured that day. What a great employee. KEEP HER. Marilyn Kramer.
By the way i like the new credit card payment methid. Certainly sounds like you have upped your security in a big way.
I expected more from Neiman Marcus customer service. When I called to ask about Neiman Marcus alterations policy and why I was charged $99.00 for a Carmen Marc Valo dress alteration - no one could give me a specific policy- and I was was transferred to three different people- finally ending with the Fort Worth alteration department who charged me in the first place. Saks , Nordstrom, and Barney's have a set alteration policy - very surprised and disappointed with this Neiman Marcus experience. I never received a concrete answer and concern over the high charge was very dismissive and have a nice day!
As I am writing this, I have waited 20 minutes for customer service, listening to classical music on the phone only to have someone pick up and then hang up. Tried a second time and am now waiting 15 more minutes. I am a 5th tier Incircle member and a long standing NM customer. I cannot believe what is happening to this company. One that was tops in the field, if not the best!. I am still waiting for merchandize for much$$$$ that was to be shipped in two days from an order place over a week ago. Don't advertise customer service or on-line chat help if it simply is not there. Hanging up now at another 20 minutes. No ever answered after wait time at 7:00pm on 6/9/14
I just wanted to let somebody know about the excellent customer service I recently received at one of your stores. Our sales associate was Donna Adams PIN 367722. I was on vacation and shopping there for a specific Guerlain product. She immediately greeted us warmly and sincerely and found exactly what I was looking for. We have a Neiman Marcus in the Galleria in Dallas but her customer service was FAR superior to any I have every received at any one of your locations. My mother was shopping with me had a question about an email she received and Donna personally took us to the customer service department to get it taken care of. She also personally took us to the mens department to help see if they carried what we were looking for. I myself work in retail and know the value of taking care of the customer. In this day and age it is hard to get good customer service anywhere, but Donna and everyone at Neiman Marcus have not forgotten how to take care of their customers. We would just like to say thank you for a wonderful shopping experience. Hopefully someone will let her know what a fantastic job she is doing representing your company.
After being placed on hold for over 30 minutes I finally gave up. Unacceptable and ridiculous that anyones has to wait for someone to answer the phone this long. You guys are destined to go BYE BYE. And there you go I'm Bye Bye too, for ever. Never again.
I am on the phone waiting as I writ this comment. This is the fourth time I have called and tried to return a call from you. I have been on hold forever each time with no one picking up, so I gave up.
I am still waiting for two items to b delivered. I can't believe this is your "customer service"
As, one customer wrote... Do you want my business.?
I have had horrible service by phone and chat - Friday night I was on hold for 15 mins and hung up after no one answered. I called sat and waited 8 mins and no one answered. I was trying to buy something! I went on the chat - after giving them info on a couple different chats, the chat would not allow me to type anything in! I am calling again and still on hold after 4 mins - do you not want my business?
Since 2:30 pm this afternoon I have been trying to speak with someoneâ?¦anyoneâ?¦ in their customer service department using their In the past, my call has always been picked up with 2 or 3 minutes. Today, after 5 minutes of waiting on each of these lines, I was left holding. Except for once, when someone DID answer, but promptly hung up. This is NOT the way to encourage customers to continue doing business with them! Are their employees on strike?
Jennifer Behl made a special day for my son Elmo and myself when she took a lot of time with us and priceless customer service.
Linda Howe and Megan Howe went way beyond kindness to us and got me water and a cookie plus got me everything I needed it was our Christmas shopping day as we were in a car accident and Megan still made it special.
Terrible. I call the number for customer service and no one picks up. After 10 minutes on hold it goes to a voicemail. If I dial "0" for the operator, the call ends after being on hold for another 10 minutes. I'm calling during normal business hours too. Not sure whats wrong.
I just want to say what a pleasant experience I had during my visit to the Tysons Corner store. I tried out several jackets and want to thank Halszka for her patience, excellent taste and honesty with each one. She put no pressure on me to buy anything and she gave me her undivided attention.
Just a note to let you know what a pleasant experience my mother and I had visiting your Topanga store on the first day of Spring. The store is lovely and we were impressed with the no-pressure assistance we received while browsing departments. When we asked for directions to elevators or the café we were given extremely friendly, specific directions. In fact, all the salespeople we encountered greeted us with cheerful "hello's." The tall, dark haired lady in fragrances was engaging and the Mens' dept clerks were all smiles. Ella, who served us in the café, was the highlight of the day. Ella is a jewel and we so enjoyed her company on the patio; she's professional, charming and unique. We'll be back, of course (and I'll even call ahead to see if Ella is scheduled, since we live about an hour north of your Topanga location). Thanks for making our simple outing such a memorable one!
I ordered cosmetics and the promotional beauty bag on Feb. 23 After receiving part of my order, the beauty bag did not come and my other items were on back order. After six weeks. I contacted customer service and was told I could not get the beauty bag until the other items came in. It has now been almost two months with no communicatin from Neimas. I called and they told me the order would not be shipped until May. They finally offered to send me my beauty bag which will no be here for seven more days. Please be advised about ordering online from Neiman beauty offers. Anyone out there willing to wait four months for their order? By the way, they took my money seven weeks ago. How do you like that service. I am one unhappy cutomer.
Martha Allison,
Amarillo, TX
The customer service is terrible! Stupid and rude people working there. When I called to ask when my item will be shipped, they put me on hold for 30 mins!!! I had to do live chat alternatively, then she said she cannot access my order, because another associate is "working on it" . Never shop at Neiman Marcus anymore! I bought over $800 item, at least they should show some respect.
NM cancelled my order without informing me.
Following my after Christmas online purchase I waited for "purchase acknowledgement" which came 2 days later. Four days after that, I received an email stating that 2 items of my "confirmed order" we're no longer in stock. I waited 7 more days for my order which never arrived. I called the customer service office only to discover that my order was cancelled by NM. Their reason for canceling my order was that fraudulent purchases were made on my Amex 3 yrs prior and that my Amex and the Visa that I was using for this purchase were connected to my address. I explained that naturally my address is connected to my credit cards!
Their lack of investigative prowess never uncovered that I was the victim of a previous credit card fraud. A simple clue was that the fraudulently ordered merchandise was NOT sent to the address of the credit card owner- you know, the one that is 'linked to the credit cards'.
NM admitted to their error, but the merchandise that I ordered was out of stock and "nothing comparable was available" --well at least nothing that they were willing to let me purchase at the 65% off sale price!
If NM's intention was to "protect the customer" from fraud a simple courtesy email or telephone call would've been nice to alert me of the "fraud" that they oh so thoroughly investigated. At least I can depend on other reputable merchants to contact me when they suspect fraudulent purchases!
