Posted by Anonymous
Hi what can I do if I have not received my parcel from dpd they say they have delivered but not to me
Nike customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Nike.
08
Jan
19
Nov
02
Dec
Posted by Sepideh
I got a hole on one pair of my flynit nike sneaker and after callng nike, they asked me to send it to another state! After I did they told me I should snd both pairs and returned the first paird, after I sent both pairs and spent 21 more dollars on mailing cost and 2 weeks wasted time! They decided it was not a company defect and rejected to refund me. That was for sure the last time I purchased from Nike.
You have the trashiest customer service I'va ever seen.
You could have done that inspection the first time, not making me sending you the flawless pair again and spend 21 more dollars for nothing and waste my time as well.
I will put this review on any Nike review site for sure and let every one I know about this very poor customer service to stop them from going through what I went.
Very disapponting!
28
Nov
01
Nov
Posted by Anonymous
My daughter bought me a pair of Nike sneakers vomero 9 was the style and sent them to me for Mother's Day I started wearing them about the middle of the month ( may ) I walk about 4 miles a day and these sneakers are falling apart. I have a hole through the bottom of the sole so I can't wear them anymore. They ate supposed to have a better sole is what you said about these but I totally wore out the sole I have pictures if you would like to see them is there anything you can do to help
20
Oct
Posted by Anonymous
I am continually upset by the fact that I can't find all white or all black running/walking shoes. I work in the shoes and all these bright colors are not appropriate. Also, once I actually find a shoe that works it gets discontinued.
Furthermore, there are no email addresses given thus I give reachability a bad score.
05
Oct
Posted by Anonymous
Hi. I just bought my son a pair of Nikes for school. He has worn them 3 weeks and they already have a huge hole in the top of the shoe. I paid 65 dollars for them at Nordstrom. I can include a picture if need be. I am so disappointed with this product. I always buy him a pair every year and I might have to switch brands.
02
Oct
13
Aug
08
Jun
Posted by Anonymous
Hibbets do not stand behind Nike products. Purchased shirts a week ago washed them onced and they came apart, obviously defected but Hibbets will exchange them or anything. I have my receipt, also. Manager is adamant and says if it's been washed they don't take them back. FRUSTRATED!!! I paid $30 bucks for nothing!!!
30
Apr
Posted by [email protected]
I bought a pair of Nike Dual Fusion X in the month of October and I loved them.
They were gray and black with pink trim.size 8. I have only wore them in
normal wear for a 63 year old woman. They felt great. So you can imagine how
disappointed I was when I noticed that the material is already coming apart
at the seam at the side of the toes. Just wanted to let you know because I am
sure that I am not the only one experiencing this problem. Thank you
Patricia Wainscott
12
Mar
11
Mar
02
Mar
Posted by Anonymous
Brought some AJ12 MASTERS RECENTLY ONLNE FROM NIKE STORE AND EVERYTHING WAS ALL GOOD,THEN FEW DAYS GOES BY N I NOTICE PREPARING TO SHIP AND I WAS EXCITED. NOW TODAY 3/2/16 I GET AN EMAIL We�re sorry, but we are unable to fulfill your Air Jordan 12 Retro order . The item turned out to be so popular that the number of Nike.com orders placed exceeded our inventory and the product is now unavailable.
To help make up for it, we�re setting aside a pair of the Air Jordan 12 French Blue that will drop in the coming weeks, exclusively for you, in your size, for you to purchase should you want them. You�ll also receive 20% Off your next order, whether it�s for the Jordans or something else. NOW IS THAT BOUT I GET THE ONLINE SUPPORT SHE SAYS THE SAME CRAP LIKE COPY N PASTE THAT STUFF. THIS COMPANY IS SO MESSED UP PERIOD.
27
Feb
20
Feb
Posted by Anonymous
Hi-
At about 9:23, my son contacted a Nike store in Nike Roosevelt Field. I do not know what the name of the woman was, but she wasn't seeming very willing to help us at first. My son tried asking her a question; however, she immediately put him on hold. He waited for a strait 28 minutes, only to find that the woman had left. This ruined my son's mood and left him crying the whole night-I don't think it was a very nice thing to do on the woman's part. You guys made me waste that much of my airtime and I think it was a very mean thing to do. I have been a long time customer with Nike, but this really upset me...the poor kid just kept saying to himself "who would do such a thing..."
02
Feb
Posted by Anonymous
The process of trying to contact customer service has been very frustrating. Seems I can contact service in most any country but this one, the United States. Everything seems to be one big circle leading no where. So I will try to get my message through here. Not interested in using twitter or other social media.
To whom it may concern at NIKE: Two months ago I purchased 2 pair of Nike flex bridge frames at Visionworks #88 in the Cascade Village 63455 N. Hwy 97 Ste 75 in Bend Oregon. . They were supposed to be the very best frames offered in the store. The frames alone cost about 250.00 each. I have long trusted the Nike brand for quality products. I like the fit of the frames and get compliments on them often. Nevertheless, last week one of the pair snapped at the bridge while I was putting them on sitting at the dinner table after a meal. I am 64 years old. I have never abused the glasses in any way. They simply snapped in two. Good thing I purchased two pair. I had to pay another 50.00 at Visionworks to get the frames replaced yesterday. Seems that two months of light use isn't up to the standard that I have come to expect from Nike products. I believe the pair was defective from the start. Vision Works kept the broken frames but I have photos of the broken parts if needed. I'm not very pleased with the malfunction. Not sure what to do about it or what to tell people. Guess that depends on how you back your product. Please let me know your thoughts on this.
Sincerely
Adrian D. Anthony
02
Feb
Posted by Kelly
Hi there,
My husband and I were thrilled about getting the Fitbit charge together to track our steps each day on the job and how much walking each of us put in in a day. I work retail and my husband is a policeman.
Not long after I had purchased mine, my side button broke off and bestbuy was fabulous about taking it back and replacing it with a new one.
Months pass and I hit 26,000 steps in a work day and my husband was determined to beat me and did it on an all day hike at Denali state park at 34,000 steps. Wowza!!!
Days before our vacation to Alaska we found out we were going to have a baby and hitting that 10,000 mark was a goal each day until delivery. Well, it turns out, that I lose my Fitbit charge. The wristband kept unlatching on its own fell off. I was really enjoying all the specs to this watch, caller id, steps, calories, sleep, and the alarm and disappointed with the latching feature. There is Fitbit charge HR with a new latching feature that I should have purchased in the beginning,
I'm not sure if there is anything that can be done at this point I don't have the Fitbit to exchange only my honest feedback.
Sincerely yours,
Kelly
05
Jan
Posted by Anonymous
I have contacted Nike three times by email twice by mail, with pictures and actually mailed the defective shoes back that wer all torn up after one month of my 10 year old son was wearing. I sent them in box to Beaverton Oregon and they even sent back. Very disappointed in Nike always buy their shoes for my four kids school shoes and all sports. Bought my son the Nike Roche shoes in July. He started wearing for school September 1, 2015 and they were trashed. Had to cover them with duct tape to keep together until I could get him new ones. I bought Under Armour shoes and basketball shoes. I had ordered these defective shoes from Nike.com and paid for by PayPal. Again, am very disappointed I have not heard anything after paying $85.
Valerie Burgett
03
Jan
Posted by Anonymous
I bought a pair of Nike golf shoes back in June and the other day the whole front of the sole came loose from the top. I took them back to Golf Shoe Plus where I bought them in Fort Myers and the guy told me they only had a 90 day warranty. I think since I am not ruff on shoes and play in Florida that a good quality shoe should be guaranteed for more than 90 days. Kind of a ripoff!
01
Jan
Posted by Marah
I bought my daughter Nike basketball shoes that have only been used for basketball practice and at games. They were purchased in November and have a rip in the the seam near the toes. Another player on the team with the same shoe has the same problem. They are the Nike air visi pro 6. This is very upsetting considering that I paid a lot of money for them and they didn't even last throughout the season. I hope Nike can fix the defect with these shoes.
31
Dec
21
Dec
Posted by Anonymous
Just purchased a pair of huarache about a month ago. The left shoe squeaks every time I walk! This is my second purchase where I'm not please with the product. Very difficult to find a number or contact information. Would like this situation corrected. I paid $120. For these and about the same for the other pair!
21
Dec
Posted by caca1225
Having been a heavy online shopper for years. Most of my household items including furniture were purchased online. Nike.com is so far the worst online shopping experience I've ever had so far.
On 11/19/2015 I purchsed items from Nike.com. Upon checking out, I chosen 1-day-shipping to make sure I would get it on time. Before I completed the transaction, their system shows shipment would arrive on 11/21/2015 before I confirmed the order. On 11/21, I checked the shipping status and it showed the shipment wouldn't be arrived until 11/23. Since it was my last minute purchased before I left the country for one month vacation, I have to receive it by 11/22, which is Sunday.
So I contacted Nike.com and told them it's their mistake for showing the delivery will be made on 11/21 but couldn't make it on time so I have to cancel it. At first Nike tried to shut me off by saying once it left their warehouse the shipment is out of their control. They even told me I have to contact Fedex myself to reroute the package. Since I've been a heavy online shopper, I knew Nike was lying. I had many experiences with RalphLauren.com and Amazon.com etc. to solve rerouting packages issue even when it's not the mistake from their side. So I told the person answered the phone that I am not going to contact FedEx myself for I am not the shipper to have the right to reroute the package anywhere. I requested the customer services to escalate the issue to his supervisor, Jacob, and demand to reroute the package back to Nike. The supervisor finally agreed after knowing no one will be there to receive the package and the package will be stolen for sure if sitting on my porch. I found that Nike.com's customer services are not helpful and they will try their best to push the trouble away from their hands even that means they have to lie. If it's not because I knew big company can definately reroute the package, I may end up calling FexEx for nothing and package will be sitting on my porch before it got stolen.
On 12/20 I returned to united States and noticed that Nike has not refund me. I contacted Nike again on 12/21 through their online chat. Nike acknowledged that package has been rerouted and I have never received the package. However, they also claimed it takes time to process refund and ask me to wait. While I requested a time frame waiting for refund, Nike's online chat replied and I quote "Sorry for the inconvenience, Jessica but we need more time for this. Rest assured, the refund will go back in your card as soon as possible" and "I know how you feel. Thank you for being a Nike+ member. We appreciate it".
Of course I wasn't going to let their lousy customer services off the hook so easy so I kept demanding them give me a time or else I was waiting for nothing. So the customer services agreed to do "extra mile" for me. That was exact words the person used, extra mile for me. She told me she has escalated the issue and will make my account on "high priority status" and "you will receive updates on your email from to time to time" and she demanded I close the chatting browser, end of the case. I wasn't letting her go by asking her what is preventing Nike from refund my money and she finally typed "Because UPS haven't returned the items to us yet". So what she has been telling me to wait and they will refund me as soon as possible is just BS?? In which part of the united states that takes more than a month to return a package? It's either they lost it or they didn't bother to update the return status. After I lost faith on Nike customer services, she finally said she would escalate to level 2 suport!
Nike's customer services will try their best to push your problem off then do their best to help you, period!
17
Nov
Posted by Anonymous
I purchased my 5 year old granddaughter a pair of Nike running shoes on August 10/2015 for indoor shoes at school and the tops on both pairs of shoes the mess is full of holes. They are only 3 months old.. Send a picture tomorrow, do not have receipt from sport check online, but hopping I can get a new pair at no cost.. Shoes that are only worn in doors for 6 hours z day, should last longer.please direct me to the proper person to get in touch with, thank you.
