Read the reviews below to see the experience other people have had when dealing with customer service from Nordstrom.
I had an amazing sales person at Nordstroms Fashion Square yesterday.
I have been a Nordstroms customer for years (mainly in Indianapolis), but I'm also a Saks and Neiman customer.
My salesperson was Jodi Roth-Encinas. She was incredible. She knew her products and knew how to sell. I think she was probably the finest Nordstrom associate I have ever had the pleasure of encountering.
Thank you.
I had to return an item to your store. I received the printed return label on my IPad of which the Post Office did not accept. They told me to go to Staples where they will print a label for Nordstrom which they did, after a long wait, and it was finally mailed back to you.
I don't understand why you can't include a return label with your orders to customers. It's a total inconvenience to your customers.
Therefore I will NEVER, NEVER, NEVER order anything from your store again
[email protected]
Been Trying To Return A Pain Of Minnitonka Slippers Since Nordstrom Closed Stores.
So Far, I Have Not Been Able To Do This.
There Was No Packing List Enclosed, No Receipt. The Only Thing I Have Is The Original Carton With Two Labels With Shipping Info.
Can Someone Help With This Return?
As I scroll through your women's sale items (14,000 or more), I find I cannot get through at once. I am a big Nordstrom fan and often am tempted purchase something I didn't think I needed.
However, I cannot get through 14,000 items in one sitting - so when I put my phone down (having not signed out from the app) - I cannot resume my search where I left off. Very frustrating and you are missing out on me buying more stuff
My daughter and I had a very pleasant experience at the Nordstrom's store in Stonestown San Francisco.
We were in the Children's department looking at strollers. Of course, the strollers are so complicated that we really appreciated the demonstrations that we received from Sioun, the customer service rep in the children's dept. He was so knowledgeable and helpful. He
Actually knew how to open and collapse each of the strollers, add and switch the convertible parts. He was informative on pricing and warranties and knew the differences and prices of each of the strollers! Sioun offered exceptional customer service, which is a rarity in today's retail market. It's the best place to do your homework and buy the product because of Nordstrom's return and warranty polices. we've been to a major children's retailer. There were over a dozen customers in the stroller department and not one sales rep. So much better at Nordstorm's. Thank you Nordstrom!
Shame on John Nordstrom. The pride and joy of Seattle once, has now sold it's soul and independence to the liberal intolerance and gave in to their blackmail. shame!
Me and my family refuse tO ever purchase anything from your stores, EVER!
Iwas once proud of Nordstrom, like Amazon, Microsoft and Boeing. You are now a political junke punishing children of others with different ideas.
My wife will also close her credit card account with you guys tomorrow. There are other IMPARTIAL AND AMERICAN department stores we can can purchase from that have not sold their integrity.
Want to send praises for Nancy at the Nordstrom Rack, Spokane Valley Mall store, Spokane WA.
Today l2/2 she not only efficiently rang up my purchases but told me about being a level 2 customer and about an extra points day.. She is always so helpful, as a customer I go to the RACK because of her service and knowledge. Thank you for having such a wonderful employee.
Claire Wickham
Coming from Seatle, I have experienced excellent customer service in several Nordstrom locations. The gardens mall store in west palm beach Florida is NOT one of them. Never the right size or shoe available, or even brand for approximate sizing even if shoe is featured in catalog. Sorry to say, i am finished with Nordstrom in FL.
I feel it is important to let you know about the customer service at the Nordstrom's in the Westfield Mall in Illinois. (Old Orchard shopping center to many of us on the North Shore) I was shocked yesterday when I walked into your cosmetic section. Every employee insisted on talking to me about her products. I couldn't walk three steps without being hounded! One woman even said, "Don't I know you?", and I certainly did not. I was prepared to buy many cosmetics, but had to escape the pushy, carnival atmosphere. What has happened to this section of your store? It doesn't live up to the standards or atmosphere of the Nordstrom's I've always known. I went to another store in the mall for my cosmetics just to get some peace. Please attend to this, as I will miss being able to shop there. A former Nordstrom's shopper- Katie Storer
I ordered a pair of boots from the Austin location. They sent the wrong boots. I returned them to the store and asked them to reorder the right boots. The correct boots were sent, however, they were worn.
The rep did apologize but I don't feel like they did anything to make up for the inconvenience.
It is really surprising that they let a pair of really worn boots ship out.
