Posted by Robert
I have been TRYING to contact a live person at customer service to help me resolve an problem with a Panasonic bathroom ventilation fan for a client of mine (I am a handyman in the San Francisco area) for over two months. I call the 1-800-211-7262 number and get this robot who talks too fast and I can't understand her accent. I hear that there is a long wait time and that if the product is over 6 months old there is a 94 dollar charge before I can talk to a service tech. I just now, AGAIN, tried to call in but now, at 1:00 PM San Francisco time, the call center is now CLOSED!
I AM TRYING TO TAKE CARE OF MY CUSTOMER!!
I have had this inside blower assembly on my dining room table for over 2 months while trying to get this repair issue resolved and I-----AM------NOT------GETTING-----ANYWHERE!!!! WHAT KIND OF CUSTONER SERVICE IS THIS????
i an now at the point where I my just get a different bathroom fan from ANOTHER manufacturer and NEVER-EVER buy a Panasonic product again nor recommend Panasonic to ANYONE. Your customer service--well I can't really describe it, other that it is NO service at all!
You can reach me at (650) 490-0128 or e-mail me at [email protected] if you are interested in helping me resolve this issue. I don't know what parts to buy, and I bought a motor for the fan, it was delivered damaged and now it looks like it is an electronic issue, but, I-----DON'T-----KNOW, and THAT is why I have been trying to contact customer service, all in vain, trying to resolve this.
I would like a call back to try to resolve this or I am just going to get another brand motor and not another Panasonic.
I URGE you to improve your customer service. You have nowhere to go but UP. AT&T has better customer service that Panasonic and I FIRED THEM 17 years ago and went with a different carrier due to THEIR poor customer service.
My name is Bob Miller and I am with Bob's Handyman & Repair Service, and I am a General Contractor.