Proactive customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Proactive.

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Viewing Proactive customer service reviews 1 - 25 out of 97
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10
Sep

Posted by Hateproavtivcostumerservice


on 9/10/15 at 10:17PM

Horrible service!! I called the first time and apparently the called ended.. I assumed it was me so i called them back... I was put on hold and the call ended again!!! The same dam lady and she was the one hanging up on me because i told her i wanted to cancel my order!! I was so mad at her! I called the other number and at least someone who was more professional told me that she couldnt cancel my order until the next day because it takes 24 for the order tl go through. The first lady couldnt have told me that rather than hanging up on me??? Makes me never want to order from them ever again!!!

14
Feb

Posted by jodanna


on 2/14/15 at 7:00AM

10 times i called and canceled my products. I'm extremely mad that i still get charges of 37.88$!!!!! I wanted products for a gift on Christmas Day so i ordered it the 2nd of november. I never got anything before Christmas. So i decided to cancel the 27th of december. Never got any of my money back and now im mad, insulted, furious.....

21
Jan

Posted by Stacy


on 1/21/15 at 10:27AM

I have no complaint with the customer service rep that I spoke to on the phone; however I do have a problem with Pro Active's customer service in general. When I decided to return the unused product so that I might receive a refund, I was very concerned that I would not receive a refund in a timely fashion as I had heard stories of this happening from others. I decided, to be safe, I would send the package certified with return receipt. Thank goodness I did!!! As I suspected, 6 weeks came and went with no refund, so after 12 weeks I figured I had better call customer service. They told me that my refund had been voided, but couldn't give me a reason why. Thankfully, I had a tracking # for the package so they told me I would receive an affidavit in the mail that I would need to fill out and return to them. I was not happy about this. This process that should have been simple is now taking a great deal of time and effort on my part. I caution anyone wanting to return product to Pro Active to take the measures I did in mailing it back or you just might not get your money!

17
Oct

Posted by Anonymous


on 10/17/14 at 7:24AM

Proactive ads are totally misleading and they to try their automatically refill to charge customers for refills they have not ordered. When you canx the order they still are crafty in trying to charge you to canx an account. You get a canx email with the additional charge then they have a collection agency contacting you months or even a year later trying to collect on a canx account. They are unbelievable. Can someone put a stop to their false advertisement.

10
Oct

Posted by Cameron


on 10/10/14 at 5:05PM

I have been using my proactive 2x a day for 2 weeks and my faces is severly dry and peeling horribly!

16
Sep

Posted by Anonymous


on 9/16/14 at 4:21PM

i have a simple question about the product itself but have not been able to reach anyone except a recording that tells me to say things that i dont care about.

30
Jul

Posted by Anonymous


on 7/30/14 at 6:53AM

My husband and I would watch channel 160 in Florida investigation discovery channel till the last few weeks where we are so sick of your commercials ..we have stopped watching our shows because of it. You blasting the tv with the same commercial doesn't make me want to try your product but tell everyone how much we dislike your commercials over and over I think there is plenty of charities that could use the money you are wasting and losing any future customers

19
Jun

Posted by Sharon


on 6/19/14 at 11:14AM

Proactive Solution has the worst customer service ever. I was okay with the product and I was with them for several months and one month I noticed that they took more than usual. I called and got a agent who was unreasonable and rude. I would like to have notice if you're going to charge me any additional amount. I am very budget conscious and did not like the monetary surprise. And the bad customer service just turned my stomach so I cancelled. I was told that I would not get a refund until they received the product and the rep told me that she was sending it. Two weeks later I called and not surprisingly it was never sent so the rep told me I would be charged again. completely absurd!!! I asked to speak to the supervisor and she is the only one who spoke to me like she had half a brain. I can't wait to sever this relationship. I now use Murad and I'm happy because its sold locally in spas and its even more reasonable and the product works great.

11
May

Posted by Taylors Mom


on 5/11/14 at 12:33PM

My son who is 17 ordered one time and when he tried to cancel they kept telling him that he needed to wait 3 months and then cancel. He kept saying he wanted to cancel and then he just gave in. I received a box 3 months later and I called on behalf of him and they tried 3 times unsuccessfully to convince me to keep it. Last time this happened with my older son they said they did not receive the returned product and it went to a collection agency who would not listen. This auto ship stuff is not good it would be better to order when you need it.

07
May

Posted by Anonymous


on 5/7/14 at 11:47AM

I am very disgusted with the return policies. Proactive received my return 3 weeks ago and have not processed my refund to my charge card. They also charged my account again, so I have two 29.95 charges and they have the product!! I was on hold for 10 minutes to the reaction department and finally hung up and called the customer service department and told them how long I was on hold. The customer service person transfered me again and finally again I had to hang up because of extended wait time. Now I have to sign and return some Affidavit.....

28
Apr

Posted by Anonymous


on 4/28/14 at 4:44PM

I did an online chat with a Proactive rep about 2 months ago stating that I was not happy with the product and wanted to return the box I just received (unopened). I was instructed on what to do and was told I was still responsible for S&H. Fine. A few weeks later I saw my refund. Last week I received another box. This time I called Proactive. I was shocked at the response I got: "Did you tell the rep you spoke with online that you wanted to cancel your order?" Seriously? Would I be returning it if I wanted them to send more? The online rep never mentioned I had to call someone to cancel the order. I was assured I will not have to pay S&H this time. I assured her that I will take legal action if they take money out of my account without authorization.

22
Apr

Posted by Anonymous


on 4/22/14 at 4:57PM

In Sept 2013 I ordered products for my granddaughter which she uses regularly & is very satisfied. In October we found Proactive at our local mall. I immediately called Customer Service to cancel all future orders. I was assured this would be taken care of. In December another shipment was received which I promptly returned to the USP facility. I also AGAIN contacted Customer Service and wrote a letter using the address on your website which was returned "addressee unknown". What is that all about?? Your company charged me $8+ for that return. Today I received ANOTHER order. YOUR ADS CLEARLY STATE THE SUBSCRIPTION CAN BE CACELLED AT ANY TIME. DO NOT SEND ANY PRODUCTS TO ME. DO NOT CHARGE ME FOR RETURNED PRODUCTS. I will call Customer Service AGAIN. There are no complaints about the products themselves. But your internet advertising is totally incorrect when it states that the subscription can be cancelled.

11
Apr

Posted by Tracy


on 4/11/14 at 10:47AM

I began using Proactive in on 2/27/14. The product worsen my acne. I called on Monday 4/8/14 to inform customer service of my predicament, but was transferred to another department. I was adviced to discontinue the product as it is not supposed to give such result. I asked for their shipping information so I may return the product. I was do not return but I will be reimbursed within 30 days. I was reimbursed the same day 4/8/14 and posted on the account 4/9/14. The product did me much harm but customer service was excellent.

06
Apr

Posted by Erikac


on 4/6/14 at 12:17PM

So I tried Proactive, it didn't work for me so I sent it back within the 60 days to get my money back. I call two weeks later to make sure that they received it and the rep told me that they did receive it and it was in process, I cal back ore than 6 weeks after that call to see what was going and they rep tells me that they have no record of anything being received. I was so upset because why is it that 2 two reps tell me that my shipment was received and now when its time to give me back my money ALL OF A SUDDEN ITS NOT THERE!!!! They talk all this BS on tv, money back guarantee but when its time time pay up they're are about the bs!!! WORST EXPERIENCE AND VERY INCOMPETENT!!!!!!

03
Apr

Posted by southside


on 4/3/14 at 8:16AM

watch their billing , they will charge you extra ,over bill you.if you send things back be carefull .


.if you don't have proof of sending the item back they will charge you.

14
Feb

Posted by Tamika M


on 2/14/14 at 5:04PM

I had an account with proactive for a little over 2 years. Well today, a stranger came knocking at my door accusing me of stealing her mail. She said I had been receiving her proactive kit.. I was so confused that all I could do is stare at her in utter disbelief. Apparently, since we lived in the same apartment complex, both of our names start with a T and both of our last names started with a M and we had the same apartment letter, the difference was hers was 11E and I'm 3E...long story short, this chick threatened me, told everyone in my apartments that I stole her mail and now she's attempting to press fraud charges against me for supposedly stealing her proactive when it was customer service who got us mixed up and told her my account info. They gave her my account information and my address and told her I must have switched her name from her account and added mine but my credit card was billed repeatedly and I only got 2 shipments, that were in MY NAME, not hers. Please tell me how is this possible... They are checking into, but in the meantime I'm being harrassed for something I didn't do...SMH

14
Feb

Posted by joan hinkle


on 2/14/14 at 2:47PM

I ordered the starter kit for a neighbor that I thought I could interest them in doing something for their skin. Unfortunely I never heard another word. Anyhow, a kit was sent to me that I did not order and I sent it back with a letter asking to not send me additional material.
Lo and behold here is another one. Please , how do I get them to STOP.

30
Jan

Posted by ANKIT GUPTA


on 1/30/14 at 10:10PM

dear sir i am reguler costumer of proactive in india but now i am in oman country so from where i can buy proactive kit

30
Dec

Posted by mel


on 12/30/13 at 9:35PM

I placed an order for the starter kit that was on the commercial for $19.99. I received the kit which only lasted me a month. Next thing I know they took money out of my acct for 2 months but never sent me anything else.when I called customer service they said they sent me a 90 day kit and that I was being charged for that!!! They were the riders people I've ever had to deal with!!! They wouldn't help me at all !!! It's a rip off and false advertisement!!! Take my advice and don't order anything on the phone or online from them...the product sucks anyway!!!

20
Dec

Posted by never buy proactive


on 12/20/13 at 2:27PM

PROACTIVE IS ABSOLUTELY A DISHONEST COMPANY. I placed an order for one-time purchase, and of course, they kept sending things that I never ordered, and later on I was charged ~$200 for things that I never ordered and I never wanted. This is the second time this happened with Proactive. Proactive's business model is to rip off people by hiding some comments about "continuing customer" or "membership" somewhere that no body can see, and take advantage of people's busy schedule to continue extracting money.

02
Dec

Posted by Anonymous


on 12/2/13 at 4:52PM

I have proactive and as a black woman I didn't think it would work as good but it did ...face has cleared up by 75% and I am happy PROACTIVE works on all skin types.. I can't use the alcohol product but the face wash and skin cream still keep my skin clear.

02
Dec

Posted by Anonymous


on 12/2/13 at 9:05AM

Poor customer service!!!! Ordered Proactiv plus several days ago, I have yet to receive an email confirming my order/and or payment! I called CS and was informed that I had to wait 24-48hrs, before receiving that information. But, payment was substrated from my card! Then, I provided my address and mailing address, so they could pull the order up in their system, but was told the order could not be located. Asked for tracking information and I was told that (Proactiv) does not provide tracking information. They are full of Bulls---!!! Never, will I order from this company again!!!!!!!

26
Nov

Posted by leobaby023


on 11/26/13 at 12:29PM

Proactive sucks. It does not work. Its just bogus. I did a free trial and then cancelled the product because it wasn't working. It was breaking me out more than ever. I called 3 people to cancel the product but I still manage to find products and the mail and them charging me and taking money out of my account. This is by far one of the WORSE products ever. It deceiving and just want people for their money. I WOULD NOT recommend this product to anyone!!!

25
Sep

Posted by Anonymous


on 9/25/13 at 4:17PM

This is really a scam...i tried calling the number to cancel my order but it just went to the voice mail saying the number is not assigned in your area which shows in my invoice as a customer service number. I tried sending e-mail stating my cancellation but still charge me $82.47 in my credit card. Hope they will stop charging me...it costs me lots already.

16
Jul

Posted by Anonymous


on 7/16/13 at 9:41PM

I'm 30 yrs. old. Beware it makes your acne better for a couple months at best. Find a nice mild soap and give your face time to get off Proactive.

It will get better. Don't use this product.

Viewing Proactive customer service reviews 1 - 25 out of 97
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