Sports Authority customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Sports Authority.

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Viewing Sports Authority customer service reviews 1 - 25 out of 44
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04
Jan

Posted by Anonymous


on 1/4/16 at 12:15PM

Jan 4,2015 13:47

I went to sports authority moments ago to buy another pair of Under Armour sweat pants size L in Gainesville Florida store #367. The pants were clearly displayed with a sign of 25% off. Upon check out it didn't include discount. An empAnother employee went to check on the sign and agreed the sign was 25% off as I went with her to make sure I was correct. At that time Jared the manager was at the register and rudely interrogated the young girl with ' where was the sign? Did it say for these feece pants"?? I spoke up and said -yes we read the sign together.... In this day and age with so many unemployed....is this really who you want representing Sports Authority�¿ loyalty card

24
Dec

Posted by Anonymous


on 12/24/15 at 7:59AM

I would like for you to know how much excellent professional customer service I received mostly from Rafael Izquierdo and his co-worker also Julio Martinez from the Kendall Store in Miami, Florida. Rafael meet my Asics Running Shoes I needed so badly and also at an affordable price that I been waiting for to buy. I needed to mentioned slso to request more Black background all around from Asics running shoes to come in to all the Sports Authorities for the working BLACK Color requested needed from Customer's like me that needs them for their job.
Again, I would like to Recognize Rafael for a Great Work Done until the very end at the paying counter.
If its a Raise he deserves it!
Thank You-Happy Holidays!

28
Sep

Posted by CKremer


on 9/28/15 at 6:51AM

Have been calling customer service for an hour and there is no one answering. You choose an option and the phone goes dead. I wanted to return an item and exchange it but after many calls t customer service I finally called a store (closest store is 30 mi. away) and found out that there are NO online exchanges. All you can do is return the item (pay shipping) and reorder new items and pay shipping again. Most reputable online stores offer online exchanges and pay for the new items replacing the returned items. Would never recommend this online business. If you live near a store, I guess you are lucky. I don't want to drive an hour to do a simple exchange.

19
Mar

Posted by Anonymous


on 3/19/15 at 2:18PM

I am a customer who bought a Treadmill from Sports Authority store in Fairlakes VA .When the Treadmill arrived one of the arms would not fit in but we were told that a new part will be shipped and the treadmill will be fixed .After numerous phone calls someone placed a e mail for the new part to be replaced (it comes in the mail in approx 7-10 business days).Well it was way later that we received the part and then we had to call US Assembly to fix it.They take 24-48 hours to reach to make an appointment.A really nightmarish experience and really bad customer services.

06
Mar

Posted by Anonymous


on 3/6/15 at 10:22AM

You might want to look at your homestead store in florida. when ever i get my tire fixed there they don't seem to want to call to inform me that it is ready for pick up. I always have to call then the first thing they say is its not ready we will call you when it is but when i insist they look it miraculously is ready. then the person on the phone tell me oh well your tire is ready!

22
Jan

Posted by Anonymous


on 1/22/15 at 4:13PM

Absolute worse service ever when you have any problems with their products! They hire the worse people to deliver & put together their equipment! When you have a problem they just blow you off that there is nothing they can do. Totally unprofessional!

17
Dec

Posted by Anonymous


on 12/17/14 at 11:02AM

Hello, My name is Daniel Quiroz, and I need to know hte status of my claim: 79936043

can you help me please?

Mobile 01152 1 811 800 0927

28
Sep

Posted by Anonymous


on 9/28/14 at 9:58AM

I wanted to take a moment to tell you about the exceptional customer service I received from Bryan an associate working at the Sport Authority store on Morse Road in Columbus, Ohio. I'm training for my first marathon and I was trying to determine which shoe was best and most comfortable. He was extremely knowledgeable on all the different brands and models of running shoes. I was at the store almost an hour trying on different shoes and retrying on shoes to decide which pair I would buy. He was extremely patient, had a great sense of humor, and he even looked up shoe ratings on his smart phone to back the information he was telling me. �. When I finally selected the shoe I wanted (which happened to be his first recommendation) the store only had the shoe in white for which I didn't want. Bryan took the time to call up the shoe on line to find out what other colors the shoe came in then he took the time to order the shoes for me on the Sports Authority website. The order number was 3577626815, it might help you better identify who Bryan is. This order was placed a while ago but I had the computer printout from the store on my bulletin board to remind myself to submit a positive comment card. It has taken me this long to get around to submit the comment for which I apologize, but although it is not timely I still felt compelled to submit it. Bryan is definitely an asset to the Sports Authority Team. Please share my comments with Bryan and his management team. Thank you.

Sincerely,
Kelly Mizell

18
Aug

Posted by Anonymous


on 8/18/14 at 6:15PM

We have a large sports program that we send our patrons to our sports authority for equipment in Naples, Florida. The day manager(terry) and (Carl) are fantastic!!!
Always helpful and want our business. They have really helped our program and we are so grateful for them. BUT the night manager Debra is the exact opposite. She is rude to our Patrons after we send them saying how wonderfully helpful they will be. We are getting complaints that Debra and her cashiers are telling good paying customers that they are not aware of our program and will not honor any of the discounts promised. Terry and Carl give us coupons and we pass them out to our customers, but sometimes they contact us by phone and so we send them to the store right away to pick up gear without a coupon. If they are served by kind, smart cashiers who want their business they gladly give them $10 off $50. But the other SO employees who are told not to respond nicely to our patrons. They leave the store feeling abused by you and misled by us. We will not send anymore of our patrons until this matter is cleared up. I am reading that this is a SO problem around the country. If you offer coupons and want business you need to be nicer to customers and follow thru on your promotions. You are going to lose a lot more money in the future if you don't address this matter immediately!

14
Apr

Posted by Anonymous


on 4/14/14 at 10:22AM

Waited at sports authority while three people waited at the register and I asked to return something. All three people were attending to the same person!

04
Apr

Posted by Leslie Bender


on 4/4/14 at 5:24AM

In Omaha Nebraska-The Sunday new�s ad offered a $10.00 coupon for purchases over $50.00. I purchased a pair of running shoes and when checking out gave the coupon to the cashier. He took the coupon. I asked if he had applied the coupon and he said yes.

While on my way home I discovered he did not apply the coupon. I called the store and was told to come in and the receipt would be credited. The next day I made the trip across town and the store manager refused to give me the credit. He stated the coupon states the any item with code #97 is excluded from the ad! I am furious! There is no way for me the consumer to know your codes and if you pull the newspaper ad-the print does mention this however as a consumer, the ad did not say ââ?¬Å?limited to specific codesââ?¬Â?. Codes that are unreadable to the consumer not to mention I would have no idea what your ad policy is. The manager was rude and made a note about the cashier, I guess he was not happy with his customer service. I disputed with the store manager and he was unwilling to honor the coupon. This store is located In Omaha Nebraska. The West Maple store. I have shopped at Sports Authority for a long time. I was a General Manager for 45 individuals. Believe me if $10.00 was going to loose a customer I would have over ridden it. In refusing to do this-you have lost my business. I was there to purchase a swim suit. We have a villa in Mexico and were looking for a kaiak, and other items to use in the ocean. I informed the manager at that store that you have lost my business. In addition, when leaving the store, I gave my coupon to a customer coming into the store. I hope he did not receive the poor service I did. I would like to mention that the number of customers during several visits is low. Perhaps additional training for the staff checking is in need. Also-remove the tv at the checkout. Employees are not focused on the customer when they can watch the latest

30
Mar

Posted by Anonymous


on 3/30/14 at 3:33PM

I went to the Bakersfield store today and had great service. Devon, in the shoe dept., really did an outstanding job. This was the best customer service I have ever had at that store. He is the type of employee that would cause me to shop there more often.

02
Feb

Posted by M. Parsons


on 2/2/14 at 11:11AM

Hello, I am a return customer and would like to be. However, I went online to give my feedback for a certain associate to give positive comments and I only had a receipt that the lady at the register gave me and it had no time listed on the receipt so apparently I was unable to complete this feed back.. ,but I had typed in the whole transaction number..correctly.. I think this info should be sufficient to give the comment and it would not allow me. This particular associate showed concern and great knowledge regarding my ski rentals and explained everything in such a nice way I would have loved to give that store and him a good review. Thank you for your attention to this matter. Salaam wa laykum Peace be Upon You All. M. Parsons

08
Jan

Posted by fred


on 1/8/14 at 9:18AM

Went to by a taylormade driver on clearance. It was marked $149.00. I left town for a week came back and you were taking 25% off clearance items that ended in .97. I went to purchase it thinking you would take the 25% off and I was told that was 25% off. The girl said it was now 199.00 and 149.00 was 25% off. Pretty sorry for you to mark it back you to 199. IT WAS A DISHONEST TRICK AN i WILL NO LONGER SHOP AT THE WACO STORE. they have always treated us right but this was sorry.

I have left another email and have had no reply.
I have called no one ever picked up.
I have left a message and no return call

18
Dec

Posted by Anonymous


on 12/18/13 at 6:28PM

I ordered items from Toys Rus online and somehow Sports Authority received the order instead of Toys Rus. Toys Rus has no record of the order only Sports Authority. Sports Authority acknowledges that the order was placed thru Toys rus. Each time I call they say a supervisor will call me. Three weeks now and still no call. Unfortunately, part of the order was placed using a gift card. I just want the gift card refunded.

07
Nov

Posted by EX Sports Authority Customer


on 11/7/13 at 7:05PM

Unprofessional staff! I believe corperate trains management to be rude and unhelpful. There is three locations near me and there all the same. I'll NEVER shop at Sports Authority again! Oh by the way what good is a store coupon that excludes every brand of merchandise they offer? I believe that's referred to as the old "bait and switch". Again I'll never give Sports Authority another red cent again! The only decent employees I have dealt with in all three location was the young teenage cashiers. Not because they were helpful but that they were obviously not yet corrupted by a sub par retail store. I will find great satisfaction watching this company go out of buisness in the near future.

09
Sep

Posted by catlady02


on 9/9/13 at 4:59PM

I only shop at the collierville tn location for the best customer service...the cashier cynthia is by far the best at her job and i only shop when she is working because she makes you feel like family and she always remembers me by my name.

15
Jul

Posted by v


on 7/15/13 at 1:49AM

Very disappointed this morning. Saw the ad for tennis balls today. Went to the Waikele store on Oahu in the morning. Salesperson said that one person bought it and now they are out. How can you list something for sale and not have the product? Also, I asked a cashier to tell me how much credit I had left on my store credit card. He said it was old and when he tried it there was nothing on it. I think that Sports Authority should be like other stores where the credit never expires. Someone paid money for an item, just because I returned it long ago and got a store credit doesn't mean I should lose the credit if I don't use it by a certain date. It's not even listed on the card!

29
Jun

Posted by Maria Tait


on 6/29/13 at 2:42PM

I have shopped at Sports Authority for at least 10 years, purchasing sports related gear and active wear for my two active sons. I have always been impressed with the customer service until my experience yesterday at the Arden Way store. After asking the cashier about Sports Authority check writing policy, and being assured my check would be accepted, I spent a full hour clothes shopping for myself. Expecting to pay for my merchandise, I was instead told by the cashier (Phil) that my "check didn't go through." He asked if I wanted him to try again, and I said, "of course." Again, he said "it" wouldn't work. I asked to see his manager, Becky. She reported the same problem and said there was something wrong with my account. I immediately called my credit union, Schools, and was told that there were more than enough funds to pay for the purchase. I relayed this information to Phil, to no avail. He refused to take my check. I explained that the error must be on the Sports Authority side and that I had been a loyal customer for many years. Again, he refused to take the check. I told him that I would no longer shop at Sports Authority and asked him for his and his manager's names. At this point he became argumentative. I ended up leaving the store without the desired merchandise and with an hour and a half wasted. I promptly drove across town to Marshall's where I bought (with a check!) similar but less desirable clothes. At the very least, I would hope that you would correct the problems related to your checking acceptance procedures. I have enjoyed shopping at your stores but am sorry to say that I will no longer consider myself one of your customers.



Maria Tait

26
May

Posted by Anonymous


on 5/26/13 at 11:48AM

I Went To Your Store Twice And Wanted To Purchase Golf Clubs....that Were Advertised On Sale....it Seems That You Never Have Your Sale Items In Stock....also, A Friend Had The Same Problem And Went To Golf Galaxy And Bought Them...i Am A Unhappy Customer...problem Am Xcustomer.....also, This Is Not The First Time That I Emperience This With Your Sale Items. Frank Hines

18
May

Posted by trish


on 5/18/13 at 6:38AM

Sports Authority at the colorado mills mall. Thursday May 16 1:00pm

The sales associate had to type in my cc manually. Afterward she was going to make an imprint of my CC. I said no I didn't want that. I told her to call my bank if she felt there was fraud. She called her manager he said the same thing I said no I didn't agree and that it wasn't safe. He said it's safe it's in the drawer. Really? WOW that's why we do everything electronically and the number doesn't even come up on the receipt. So I said no thank you and asked him if to return everything I purchased. His reaction was completely rude. Even the person standing next to me said he's pretty rude. Hispanic manager. I didn't look at his name tag. Thursday Afternoon around 1:00. I asked if I could have the receipt for the transaction he said no nothing has transpired and won't show up anywhere. I just wanted it for my own records. He said no stapled everything together was not nice about anything and dismissed me. My cc was stolen ages ago and it was a complete hassle to sort it all out. Thanks Sports Authority guy for making a good customer feel like #$%&. Way to meet the customer's needs... Good training! The girl at the counter (non manager was very nice)

24
Apr

Posted by Anonymous


on 4/24/13 at 10:33AM

I was very pleased with the service recieved yesterday at your #772 store in Hawaii. I'm a 70 year old female that was needing a new sportline watch and a nice young man Scott Liwai went beyond his duties not only help me purchase a new watch, but he tried to fix my old watch, which was purchased from your store last year. He was very helpful as I asked if he could set my watch for my needs. He took the time to set my watch and this I believe was great customer service. Sports Authority was well represented by your employee Scott Liwai.
Arlene

06
Apr

Posted by Anonymous


on 4/6/13 at 3:10PM

Ref: Bodyfit Adjustable Ankle/wrist Weights



This Information Is Furnished To Your Company In The Hope That Your Distributors Will Either Purchase Better Quality Products Or Insist That The Factory Produce A Better Quality Product.



I Purchased The Above Item Approx. 8mos. Ago.

Both Weigths Already Fell Apart. The Design Is Comfortable. However The Material Which Holds The Lead Parts Is Not Strong Enough To Withhold The Wear And Tear Of The Weight Of The Lead. Hence, The Lead Punctured Holes Through The Material And Dropped Out In The Short Period Of Eight Months!!! I Know That Most Companies Value The Quality Of The Products They Sell To Their Customers.



I Hope That The Above Feedback Will Help Your Company Seek Improvement In This Particular Product.



Thank You For Your Concern And Prompt Response.

09
Feb

Posted by Anonymous


on 2/9/13 at 8:35PM

Sports Authority, Encinitas CA
I would like to applaud Jamal Anthony and Brian who were very helpful in getting my teenage daughter her "needed" color track shoes! Brian found her shoe at another store which would have been a long drive for us. We asked if they would ship them to our home or to the store and he said he didn't think so, but would ask his manager to be sure. Jamal was able to pick them up from the Mission Valley store for us and we were able to pick them up at our convenience at our local store! This is excellent customer service!!!!
Thank You Jamal and Brian
Lee Anne and Shea

18
Dec

Posted by Michael


on 12/18/12 at 11:09AM

I called Sports Authority Online Customer Service on 18 December 2012 at 11:30 regarding questions about my interest in the Pelican Pursuit 80 Kayak that was selling online for $299.99. I spoke to a customer service representative about the online promotion offering 30% off the entire order for a limited time and with exclusions that were listed in a separate area. I stated to the representative that the limitations applied to “select boats” and I requested clarification since a kayak is not considered a boat and Pelican was not listed as a restricted manufacturer. She stated that the 30% should apply to a kayak and offered me an opportunity to call back and receive my 30% discount after completion of my online purchase. I then asked about shipping options since the website also showed a free, standard shipping option on orders of $75 or more, but the promotion details option did not display any detailed information on the website, and the $160 option for shipping was too much for me to afford. The representative did not provide me any additional information about this offer and stated that the $160 shipping cost was my only option. I then requested a supervisor to clear up my confusion on the online promotions.
I spoke to a supervisor who contradicted the original employee, and told me that a kayak is considered a boat and that the 30% discount would not apply. He also failed to provide me any additional information regarding discounted shipping.
I hung up confused and disappointed, feeling that Sports Authority purposely misled and misinformed me as a customer, failing to provide me accurate information on the website regarding promotion details and restrictions on shipping and discounts, and then, when I called customer service to get clarification, I was again misled by a customer service representative who offered me a discount that was taken away by a supervisor without adequate explanation or justification. I never received clear shipping option clarification.
I am an active duty member of the military with limited resources. I was searching for a Christmas gift for my wife. I am very disappointed with my experience, and although I recently purchased a pair of Saucony running shoes from Sports Authority online, I find it difficult to justify conducting business from a company that misleads customers in this manner. I will ensure my friends and family are familiar with my experience and apply this to their decision making when deciding where to spend their money online for sporting goods purchases.

Viewing Sports Authority customer service reviews 1 - 25 out of 44
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