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I'm surprised to not see many reviews with CSPIRE...everyone I speak with that has CSPIRE (or used to be Cellsouth) complains about the customer service and their phones--especially the Motorola phones that must be cheaply made or something--I just don't know what the problem is with them......or just maybe they have not found this site yet. First of all, I want to say that CSpire was a good company when they were small, but like any other company that grows too big too fast, the service starts becoming diluted and the sales reps get a little cocky. Where do I begin? First, 411 information line? They charge you for this and I was trying to get 4 #'s but got charged for making 12 411 calls. That's b/c they can't understand a word I'm saying or the operator gives you the wrong number. Rude 411 operators, very rude. 411 tells you you have to contact the cell company for credits and the CSpire tells you they can't give you a credit b/c they don't itemize the 411 calls, it's a consolidated charge each month. They finally gave me a credit only when I called cust service back 3 times and got a nice rep and she gave me a $12 credit but I had to beg for it. Next, they pushed me to use this 611 customer service text and I did and the idiots kept texting me in the wee hours of the morning (approx. 2am, 3am, 4am, and 6am and it was time for me to wake up at 6am not that I wasn't already awake. I had an apt early the next morning and needless to say I was not myself. I discussed my frustration with CSpire about this and why in the world would they text me during these hours --- are they located on the other side of the world when it's day time or is this automated? They said no, it was a live being texting me....how inconsiderate!
Next, CONTRACTS, where do I begin?? This is the way I feel about contracts! They know they've got you. I can't walk inside a store or call without them saying you can't get a new phone unless you renew your contract or try to sell you something and push you to renew your contract while you are on the phone with another problem. Do they even care about resolving my problem or are they getting commission to renew my contract. Of course, I don't renew if I don't absolutely HAVE to. Next, CSpire "accidentally" deactivated my service one day (and NO I didn't deactivate my service and it was a nightmare trying to get my phone reactivated. I was dealing with an upcoming surgery and couldn't get any of my scheduled appointments that were due 2 days out. They didn't even care and had to open a "ticket" and check out what happened then they were going to make me renew my contract before I reactivated my phone that "I" didn't deactivate. I called a friend that works at CSpire & found out that CSpire had entered the wrong number (one digit off) on someone else's deactivation but they never admitted to that and I didn't want to get my friend in trouble by telling me. I have had them for 8 years only b/c I was in desperate need each time b/c the cheap made Motorola phones kept tearing up and each time they made me renew my contract so 8 yrs passed by very fast (which was 3 renewals plus my initial 2 yr when I signed up). Each time I said I would never do it again and then my phone would break and I would do the same thing again like an idiot. This time I finally made it by 2 weeks after my contract expired before I had to get another phone (dropped it in the toilet)thank goodness - this was bitter sweet! I just don't like to be "owned" by a contract b/c the sales reps get cocky b/c they know you need a phone and they know you are under contract but make you renew another 2 years so then I got stuck again (which was the last 2 yrs ago)! But not this time...NO, no, no. I walked right up into TMobile which does not make you get under a contract (and not prepay either) great new deal they've got going on!!! They treated me nice and I love my new phone and "new" service provider. Give me another year or so and I'll tell you how I feel about T-Mobile. Oh and one more thing I tried to call the CSpire 800 cust service number to pay my bill and when you are not an active customer anymore (yeah), it will not let you pay unless you are an active customer so I have to either wait for a paper bill (b/c they can't email you any longer b/c you are not active in their system) or go by the store to pay it with them. Wow, seems like if they wanted their money from me, they would make this easier for the customer (oh I mean non-customer now) to pay their "FINAL" bill with them without making me drive to a store to pay it or wait on their revenue from the snail mail paper bill to be mailed to me. I called them today to discuss all the reasons I left them--- the rep didn't seem much interested and I could tell he was really waiting on me to shut up. Anyway, goodbye CSpire. P.S. quit running all those over-rated commercials regarding personalization and service reliability. Back up what you advertise!


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