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I called today to verify that a price adjustment I called for yesterday, was done. Just for reference, when I've called for a price adjustments with Macy's, its done, then and there, with the same person and I get an email within an hour showing me the information. As was done yesterday at L & T, the first person I got on the phone couldn't make the adjustment and had to transfer me to customer service to have it done. So, same as yesterday, I was transferred to customer service to check on the adjustment. The person told me, "Yes the price was adjusted 15% and you will get an email in 2 to 3 weeks confirming it". (You've got to be kidding). I said, first of all, the item was supposed to be adjusted from $96. to $83. and then I was supposed to get an extra 15% off as a courtesy for poor service in the past! I asked, "What was it adjusted to, I was given an $ amount yesterday"? The person could not tell me, they could only give me a case #!! I asked could I speak to somebody that can give me the information I called for? They transferred me to a supervisor I guess, who could not give me anymore information. Everything with L & T is a project, nothing is simple or efficient, and nobody seems to know what their doing. I went to pick up a dress in a store last week that I held an hour before, in the dress dept. When I got there, they told me their doing inventory, the door is locked to where it would have been held, and I couldn't get it!!! I said, "I literally called and hour ago, why wouldn't somebody have told me that I wouldn't be able to pick it up"!! Not one of these women, and there were at least 3 involved, thought to check the other register in the dress dept. to see if it was held there, which it was. It took them like 10 minutes to think of it. I wasn't familiar with the store so I didn't know there was another register in the dept., otherwise I would have thought of it in a second. Common sense! It takes at least 3 days to just process an online order and then your shipping choice is also horrible -Smart Post. I live on Long Island, NY, and a few of my orders have originated from Brooklyn, NY. They, then go to two Smart Post locations in Edison and Kearney New Jersey before they come back to New York to be delivered to my local Post Office! (not even directly to me!). I ordered something from Macy's on June 21st, the same day I ordered the items from L & T, in question. I'm getting the Macy's order today, June 23rd, where my L & T order is still processing, then it will be another 2 to 3 days for it to get a tracking number and get to a Fed Ex location, and then it will bounce around to various Smart Post locations before coming to my local Post Office, ridiculous!


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